1. Use envelopes that have been stored in a dry environment.

   Note: Printing on envelopes with high moisture content can seal the flaps.

2. Resend the print job.

Does the envelope seal when printing?

Contact customer support.

The problem is solved.

Step 1

1. From the home screen, touch Settings > Print > Layout > Collate.

2. Set Collate to On.

3. Print the document.

Are the pages collated correctly?

The problem is solved.

Go to step 2.

Step 2

1. From the document that you are trying to print, open the Print dialog, and then select Collate.

2. Print the document.

Are the pages collated correctly?

The problem is solved.

Go to step 3.

Step 3

1. Reduce the number of pages to print.

2. Print the document.

Are the pages collated correctly?

The problem is solved.

Contact customer support.

Step 1

Move the paper guides in the tray to the correct position for the paper loaded.

Is the paper still curled?

Go to step 2.

The problem is solved.

Step 2

1. Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog.

   Notes:

   • Make sure that the settings match the paper loaded in the tray.
   • You can also change the settings on the printer control panel.

2. Resend the print job.

Is the paper still curled?

Go to step 3.

The problem is solved.

Step 3

1. Remove paper from the tray, and then turn it over.

2. Resend the print job.

Is the paper still curled?

Go to step 4.

The problem is solved.

Step 4

1. Load paper from a fresh package.

   Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it.

2. Resend the print job.

Is the paper still curled?

Contact customer support.

The problem is solved.

Step 1

1. Check if the trays contain paper of the same size and type.

2. Check if the paper guides are positioned correctly.

3. Print the document.

Do the trays link correctly?

The problem is solved.

Go to step 2.

Step 2

1. From the home screen, touch Settings > Paper > Tray Configuration > Paper Size/Type.

2. Set the paper size and type to match the paper loaded in the linked trays.

3. Print the document.

Do the trays link correctly?

The problem is solved.

Contact customer support.

Step 1

1. Pull out the tray.

2. Check if the paper is loaded correctly.

   Notes:

   • Make sure that the paper guides are positioned correctly.
   • Make sure that the stack height is below the maximum paper fill indicator.
   • Make sure to print on recommended paper size and type.

3. Insert the tray.

4. Print the document.

Do paper jams still occur frequently?

Go to step 2.

The problem is solved.

Step 2

1. From the Paper menu on the control panel, check if the printer is detecting the correct paper size.

2. Resend the print job.

Do paper jams still occur frequently?

Go to step 3.

The problem is solved.

Step 3

1. Load paper from a fresh package.

2. Print the document.

Do paper jams still occur frequently?

Contact customer support.

The problem is solved.

1. From the home screen, touch Settings > Device > Notifications > Jam Content Recovery.

2. Select On or Auto.

3. Apply the changes.

Are the jammed pages reprinted?

The problem is solved.

Contact customer support.