Step 1

1. Print a font sample list to check if the fonts you are using are supported by the printer.

   1. From the printer control panel, navigate to any of the following:

      • > Reports > Print Fonts

      • Settings > Reports > Print Fonts

   2. Select PCL Fonts or PostScript Fonts .

2. Resend the print job.

Are you using fonts that are supported by the printer?

Go to step 2.

Select a font that is supported by the printer.

Step 2

Check if the fonts installed on the computer are supported by the printer.

Are the fonts installed on the computer supported by the printer?

The problem is solved.

Contact customer support .

Step 1

1. Move the width and length guides in the tray to the correct positions for the paper loaded.

2. Resend the print job.

Is the page or image clipped?

Go to step 2.

The problem is solved.

Step 2

From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray.

Does the paper size match the paper loaded in the tray?

Go to step 3.

Do one or more of the following:

• From the printer control panel, change the paper size to match the paper loaded in the tray.

• From the printer control panel, change the paper type to match the paper loaded in the tray.

Step 3

1. Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog.

2. Resend the print job.

Is the page or image clipped?

Go to step 4.

The problem is solved.

Step 4

1. Remove, and then reinstall the imaging kit.

   Warning—Potential Damage:  Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the underside of the imaging kit. This could damage the imaging kit.

2. Resend the print job.

Is the page or image clipped?

Contact customer support .

The problem is solved.

Step 1

Reduce the toner darkness.

1. From the Quality menu on the printer control panel, reduce the toner density.

   Note:  4 is the factory default setting.

2. Resend the print job.

Did the gray background disappear?

The problem is solved.

Go to step 2.

Step 2

1. Remove, and then reinstall the imaging kit.

   Warning—Potential Damage:  Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the underside of the imaging kit. This could damage the imaging kit.

2. Resend the print job.

Did the gray background disappear?

The problem is solved.

Contact customer support .

Step 1

1. Make sure your software program is using a correct fill pattern.

2. Resend the print job.

Do horizontal voids appear on prints?

Go to step 2.

The problem is solved.

Step 2

1. Load the specified tray or feeder with a recommended type of paper.

2. Resend the print job.

Do horizontal voids appear on prints?

Go to step 3.

The problem is solved.

Step 3

1. Remove, and then reinstall the imaging kit.

   Warning—Potential Damage:  Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the underside of the imaging kit. This could damage the imaging kit.

2. Resend the print job.

Do horizontal voids appear on prints?

Go to step 4.

The problem is solved.

Step 4

Replace the imaging kit, and then resend the print job.

Do horizontal voids appear on prints?

Contact customer support .

The problem is solved.

Step 1

1. Move the width and length guides in the tray to the correct positions for the paper size loaded.

2. Resend the print job.

Are the margins correct?

The problem is solved.

Go to step 2.

Step 2

From the printer control panel, set the paper size in the Paper menu to match the paper loaded in the tray.

Does the paper size match the paper loaded in the tray?

Go to step 3.

Do one or more of the following:

• Specify the paper size from the tray settings to match the paper loaded in the tray.

• Change the paper loaded in the tray to match the paper size specified in the tray settings.

Step 3

1. Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog.

2. Resend the print job.

Are the margins correct?

The problem is solved.

Contact customer support .

Step 1

Move the width and length guides in the tray to the correct positions for the size of the paper loaded.

Are the width and length guides positioned correctly?

Go to step 2.

Adjust the width and length guides.

Step 2

From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray.

Do the paper type and weight match the type and weight of the paper in the tray?

Go to step 3.

Specify the paper type and weight from the tray settings to match the paper loaded in the tray.

Step 3

1. Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog.

2. Resend the print job.

Is the paper still curled?

Go to step 4.

The problem is solved.

Step 4

1. Remove the paper from the tray, and then turn it over.

2. Resend the print job.

Is the paper still curled?

Go to step 5.

The problem is solved.

Step 5

1. Load paper from a fresh package.

   Note:  Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.

2. Resend the print job.

Is the paper still curled?

Contact customer support .

The problem is solved.

Step 1

1. From the Quality menu on the printer control panel, select Color Adjust .

2. Resend the print job.

Is the print still too dark?

Go to step 2.

The problem is solved.

Step 2

1. From the Quality menu on the printer control panel, reduce the toner darkness.

   Note:  4 is the factory default setting.

2. Resend the print job.

Is the print still too dark?

Go to step 3.

The problem is solved.

Step 3

1. From the printer control panel, set the paper type, texture, and weight in the Paper menu to match the paper loaded in the tray.

2. Resend the print job.

Is the tray set to the type, texture, and weight of the paper loaded?

Go to step 4.

Change the paper loaded in the tray to match the paper type, texture, and weight specified in the tray settings.

Step 4

1. Depending on your operating system, specify the paper type, texture and weight from Printing Preferences or from the Print dialog.

2. Resend the print job.

Is the print still too dark?

Go to step 5.

The problem is solved.

Step 5

Check if the paper loaded in the tray has texture or rough finishes.

Are you printing on textured or rough paper?

From the printer control panel, set the paper texture in the Paper menu to match the paper loaded on the tray.

Go to step 6.

Step 6

1. Load paper from a fresh package.

   Note:  Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.

2. Resend the print job.

Is the print still too dark?

Go to step 7.

The problem is solved.

Step 7

Replace the imaging kit, and then resend the print job.

Is the print still too dark?

Contact customer support .

The problem is solved.

Step 1

1. From the Quality menu on the printer control panel, select Color Adjust .

2. Resend the print job.

Is the print still too light?

Go to step 2.

The problem is solved.

Step 2

1. From the Quality menu on the printer control panel, increase the toner darkness.

   Note:  4 is the factory default setting.

2. Resend the print job.

Is the print still too light?

Go to step 3.

The problem is solved.

Step 3

From the printer control panel, set the paper type, texture, and weight in the Paper menu to match the paper loaded in the tray.

Is the tray set to the type, texture, and weight of the paper loaded?

Go to step 4.

Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray.

Step 4

1. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog.

2. Resend the print job.

Is the print still too light?

Go to step 5.

The problem is solved.

Step 5

Make sure that the paper has no texture or rough finishes.

Are you printing on textured or rough paper?

From the printer control panel, set the paper texture in the Paper menu to match the paper loaded in the tray

Go to step 5.

Step 6

1. Load paper from a fresh package.

   Note:  Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.

2. Resend the print job.

Is the print still too light?

Go to step 7.

The problem is solved.

Step 7

Replace the imaging kit, and then resend the print job.

Is the print still too light?

Contact customer support .

The problem is solved.

Step 1

1. Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray.

2. Resend the print job.

Do print irregularities still appear?

Go to step 2.

The problem is solved.

Step 2

From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray.

Is the tray set to the size and type of the paper loaded in the tray?

Go to step 3.

Do one or more of the following:

• Specify the paper size from the tray settings to match the paper loaded in the tray.

• Change the paper loaded in the tray to match the paper size specified in the tray settings.

Step 3

1. Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog.

2. Resend the print job.

Do print irregularities still appear?

Go to step 4.

The problem is solved.

Step 4

Check if the paper loaded in the tray has texture or rough finishes.

Are you printing on textured or rough paper?

From the printer control panel, set the paper texture in the Paper menu to match the paper loaded in the tray.

Go to step 5.

Step 5

1. Load paper from a fresh package.

   Note:  Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.

2. Resend the print job.

Do print irregularities still appear?

Go to step 6.

The problem is solved.

Step 6

Replace the imaging kit, and then resend the print job.

Do print irregularities still appear?

Contact customer support .

The problem is solved.

Step 1

1. Check if there is packing material left on the imaging kit.

   1. Remove the imaging kit.

   2. Check if the packing material is properly removed from the imaging kit.

      Warning—Potential Damage:  Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

      Warning—Potential Damage:  Do not touch the underside of the imaging kit. This could damage the imaging kit.

   3. Reinstall the imaging kit.

2. Resend the print job.

Is the printer still printing blank pages?

Go to step 2.

The problem is solved.

Step 2

Replace the imaging kit, and then resend the print job.

Is the printer still printing blank pages?

Contact customer support .

The problem is solved.

Step 1

1. Remove, and then reinstall the imaging kit.

   Warning—Potential Damage:  Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the underside of the imaging kit. This could damage the imaging kit.

2. Resend the print job.

Is the printer printing solid black pages?

Go to step 2.

The problem is solved.

Step 2

Replace the imaging kit, and then resend the print job.

Is the printer printing solid black pages?

Contact customer support .

The problem is solved.

Step 1

Check if the paper loaded in the tray has the correct paper type and weight.

Is paper with the correct paper type and weight loaded in the tray?

Go to step 2.

Load paper with the correct paper type and weight in the tray.

Step 2

From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray.

Do the printer settings match the type and weight of the paper loaded?

Go to step 3.

Change the paper type and weight to match the paper loaded in the tray.

Step 3

1. Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog.

2. Resend the print job.

Do shadow images still appear on prints?

Go to step 4.

The problem is solved.

Step 4

Replace the imaging kit, and then resend the print job.

Do shadow images still appear on prints?

Contact customer support .

The problem is solved.

Step 1

1. Move the width and length guides in the tray to the correct positions for the size of the paper loaded.

2. Resend the print job.

Is the print still skewed?

Go to step 2.

The problem is solved.

Step 2

1. Check if you are printing on a paper that is supported by the tray.

2. Resend the print job.

Is the print still skewed?

Contact customer support .

The problem is solved.

Step 1

1. Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog.

2. Resend the print job.

Do streaked horizontal lines appear on prints?

Go to step 2.

The problem is solved.

Step 2

From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray.

Do the paper type and weight match the paper in the tray?

Go to step 3.

Do one or more of the following:

• Specify the paper type and weight from the tray settings to match the paper loaded in the tray.

• Change the paper loaded in the tray to match the paper type and weight specified in the tray settings.

Step 3

1. Load paper from a fresh package.

   Note:  Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.

2. Resend the print job.

Do streaked horizontal lines appear on prints?

Go to step 4.

The problem is solved.

Step 4

1. Remove, and then reinstall the imaging kit.

   Warning—Potential Damage:  Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the underside of the imaging kit. This could damage the imaging kit.

2. Resend the print job.

Do streaked horizontal lines appear on prints?

Go to step 5.

The problem is solved.

Step 5

Replace the imaging kit, and then resend the print job.

Do streaked horizontal lines appear on prints?

Contact customer support .

The problem is solved.

Step 1

1. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog.

2. Resend the print job.

Do streaked vertical lines appear on prints?

Go to step 2.

The problem is solved.

Step 2

From the printer control panel, set the paper texture, type, and weight in the Paper menu to match the paper loaded in the tray.

Do the paper texture, type, and weight match the paper in the tray?

Go to step 3.

Do one or more of the following:

• Specify the paper texture, type, and weight from the tray settings to match the paper loaded in the tray.

• Change the paper loaded in the tray to match the paper size specified in the tray settings.

Step 3

1. Load paper from a fresh package.

   Note:  Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.

2. Resend the print job.

Do streaked vertical lines appear on prints?

Go to step 4.

The problem is solved.

Step 4

1. Remove, and then reinstall the imaging kit.

   Warning—Potential Damage:  Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the underside of the imaging kit. This could damage the imaging kit.

2. Resend the print job.

Do streaked vertical lines appear on prints?

Go to step 5.

The problem is solved.

Step 5

Replace the imaging kit, and then resend the print job.

Do streaked vertical lines appear on prints?

Contact customer support .

The problem is solved.

Step 1

From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray.

Is the paper type for the tray set to Transparency?

Go to step 2.

Set the paper type to Transparency.

Step 2

1. Check if you are using a recommended type of transparency.

2. Resend the print job.

Is the print quality still poor?

Contact customer support .

The problem is solved.

Step 1

1. Remove, and then reinstall the imaging kit.

   Warning—Potential Damage:  Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the underside of the imaging kit. This could damage the imaging kit.

2. Resend the print job.

Does fog or shading disappear from the prints?

The problem is solved.

Go to step 2.

Step 2

Replace the imaging kit, and then resend the print job.

Does fog or shading disappear from the prints?

The problem is solved.

Contact customer support .

Step 1

From the Paper menu on the printer control panel, check the paper type, texture, and weight.

Do the paper type, texture, and weight match the paper loaded in the tray?

Go to step 2.

Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray.

Step 2

Resend the print job.

Does the toner still rub off?

Contact customer support .

The problem is solved.

Step 1

1. Check if your software program is using a correct fill pattern.

2. Resend the print job.

Do vertical voids appear on prints?

Go to step 2.

The problem is solved.

Step 2

1. From the Paper Menu on the printer control panel, check the paper type and paper weight.

2. Resend the print job.

Do vertical voids appear on prints?

Go to step 3.

The problem is solved.

Step 3

Check if you are using a recommended type of paper.

1. Load paper source with a recommended type of paper.

2. Resend the print job.

Do vertical voids appear on prints?

Go to step 4.

The problem is solved.

Step 4

1. Remove, and then reinstall the imaging kit.

   Warning—Potential Damage:  Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the underside of the imaging kit. This could damage the imaging kit.

2. Resend the print job.

Do vertical voids appear on prints?

Go to step 5.

The problem is solved.

Step 5

Replace the imaging kit, and then resend the print job.

Do vertical voids appear on prints?

Contact customer support .

The problem is solved.

Replace the imaging kit, and then resend the print job.

Is the print density uneven?

Contact customer support .

The problem is solved.