Action | Yes | No |
---|---|---|
Step 1 Check if you are using a supported browser:
Is your browser supported? | Go to step 2. | Install a supported browser. |
Step 2 Make sure that the printer IP address is correct.
Is the printer IP address correct? | Go to step 3. | Type the correct printer IP address in the address field. Note: Depending on the network settings, you may need to type “ ://” instead of “ ://” before the printer IP address to access the Embedded Web Server. |
Step 3 Check if the printer is on. Is the printer on? | Go to step 4. | Turn on the printer. |
Step 4 Check if the network connection is working. Is the network connection working? | Go to step 5. | Contact your administrator. |
Step 5 Make sure that the cable connections to the printer and print server are secure. For more information, see the setup documentation that came with the printer. Are the cable connections secure? | Go to step 6. | Tighten the cable connections. |
Step 6 Temporarily disable the Web proxy servers. Note: Proxy servers may block or restrict you from accessing certain Web sites including the Embedded Web Server. Are the Web proxy servers disabled? | Go to step 7. | Contact your administrator. |
Step 7 Access the Embedded Web Server again by typing the correct IP address in the address field. Did the Embedded Web Server open? | The problem is solved. | Contact customer support. |
Action | Yes | No |
---|---|---|
Step 1 Check if the flash drive is inserted into the front USB port. Note: The flash drive does not work when it is inserted into the rear USB port. Is the flash drive inserted into the front USB port? | Go to step 2. | The problem is solved. |
Step 2 Check if the flash drive is supported. For more information, see Supported flash drives and file types Does the error message still appear? | Go to step 3. | The problem is solved. |
Step 3 Check if the front USB port is disabled. For more information, see Enabling the USB port. Does the error message still appear? | Contact customer support. | The problem is solved. |
From the home screen, touch Settings > Reports > Network > Network Setup Page.
Check the first section of the network setup page, and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged or malfunctioning. Contact your administrator for assistance.