Network connection problems

Embedded Web Server does not open

Action

Yes

No

Step 1

Check if you are using a supported browser:

  • Windows Internet Explorer version 9 or later

  • Macintosh Safari version 8.0.3 or later

  • Google Chrome

  • Mozilla Firefox


Is your browser supported?

Go to step 2.

Install a supported browser.

Step 2

Make sure that the printer IP address is correct.

View the printer IP address:

  • From the home screen

  • From the TCP/IP section in the Network/Ports menu

  • By printing a network setup page or menu settings page, and then finding the TCP/IP section

Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.


Is the printer IP address correct?

Go to step 3.

Type the correct printer IP address in the address field.

Note: Depending on the network settings, you may need to type “https://” instead of “http://” before the printer IP address to access the Embedded Web Server.

Step 3

Check if the printer is on.


Is the printer on?

Go to step 4.

Turn on the printer.

Step 4

Check if the network connection is working.


Is the network connection working?

Go to step 5.

Contact your administrator.

Step 5

Make sure that the cable connections to the printer and print server are secure.

For more information, see the setup documentation that came with the printer.


Are the cable connections secure?

Go to step 6.

Tighten the cable connections.

Step 6

Temporarily disable the Web proxy servers.

Note: Proxy servers may block or restrict you from accessing certain Web sites including the Embedded Web Server.


Are the Web proxy servers disabled?

Go to step 7.

Contact your administrator.

Step 7

Access the Embedded Web Server again by typing the correct IP address in the address field.


Did the Embedded Web Server open?

The problem is solved.

Contact customer support.


Unable to read flash drive

Action

Yes

No

Step 1

Check if the flash drive is inserted into the front USB port.

Note: The flash drive does not work when it is inserted into the rear USB port.


Is the flash drive inserted into the front USB port?

Go to step 2.

The problem is solved.

Step 2

Check if the flash drive is supported. For more information, see Supported flash drives and file types


Does the error message still appear?

Go to step 3.

The problem is solved.

Step 3

Check if the front USB port is disabled. For more information, see Enabling the USB port.


Does the error message still appear?

Contact customer support.

The problem is solved.


Enabling the USB port

From the home screen, touch Settings > Network/Ports > USB > Enable USB Port.

Checking the printer connectivity

  1. From the home screen, touch Settings > Reports > Network > Network Setup Page.

  2. Check the first section of the network setup page, and confirm that the status is connected.

    If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged or malfunctioning. Contact your administrator for assistance.