Loading paper and specialty media

The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see Avoiding jams and Storing paper.

Setting the paper size and type

From the home screen navigate to:

the menu icon > Paper Menu > Paper Size/Type > select a tray > select the paper size or type > the check icon

Configuring Universal paper settings

The Universal paper size is a user-defined setting that lets you print on paper sizes that are not preset in the printer menus.

Notes:

  1. From the home screen, navigate to:

    the menu icon > Paper Menu > Universal Setup > Units of Measure > select a unit of measure

  2. Touch Portrait Width or Portrait Height.

  3. Select the width or height, and then touch the check icon.

Loading the 250- or 550-sheet tray

standard caution icon CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.

  1. Pull out the tray.

    Notes:

    • When loading folio-, legal-, or Oficio-size paper, lift the tray slightly and pull it out completely.
    • Do not remove trays while a job prints or while Busy appears on the display. Doing so may cause a jam.
    Pull out the tray.

  2. Squeeze and slide the width guide to the correct position for the size of the paper being loaded until it clicks into place.

    Note: Use the paper size indicators at the bottom of the tray to help position the guides.

  3. Unlock the length guide, and then squeeze and slide the guide to the correct position for the size of the paper being loaded.

    Notes:

    • Lock the length guide for all paper sizes.
    • Use the paper size indicators at the bottom of the tray to help position the guides.

  4. Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.

  5. Load the paper stack with the printable side facedown.

    Note: Make sure the paper or envelope is loaded properly.

    • There are different ways of loading letterhead depending on whether an optional staple finisher is installed or not.

      Without an optional staple finisher

      With an optional staple finisher

      For one-sided printing, load the letterhead facedown, with the bottom edge entering the printer first.

      One-sided printing

      For one-sided printing, load the letterhead facedown, with the top edge entering the printer first.

      One-sided printing

      For two-sided printing, load the letterhead faceup, with the top edge entering the printer first.

      Two-sided printing

      For two-sided printing, load the letterhead faceup, with the bottom edge entering the printer first.

      Two-sided printing


    • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray.

      One-sided printing

      Two-sided printing

      For one-sided printing, load the prepunched paper facedown, with the holes on the short edge entering the printer first.
      For two-sided printing, load the prepunched paper faceup, with the short edge that has no holes entering the printer first.

      Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur.

    • Do not slide the paper into the tray. Load paper as shown in the illustration.

      Load paper straight down in the tray

    • If you are loading envelopes, then make sure that the flap side is facing up and the envelopes are on the left side of the tray.

    • Make sure the paper is below the solid line, which is the maximum paper fill indicator.

      Warning—Potential Damage: Overfilling the tray can cause paper jams.

    • When using card stock, labels, or other types of specialty media, make sure the paper is below the dashed line, which is the alternate paper fill indicator.

  6. For custom- or Universal-size paper, adjust the paper guides to lightly touch the sides of the stack, and then lock the length guide.

  7. Insert the tray.

  8. From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray.

    Note: Set the correct paper size and type to avoid paper jams and print quality problems.

Loading the 2100-sheet tray

standard caution icon CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.

  1. Pull out the tray.

  2. Adjust the width and length guides.

    Loading A5-size paper

    1. Pull up and slide the width guide to the position for A5.

    2. Squeeze and slide the length guide to the position for A5 until it clicks into place.

    3. Remove the A5 length guide from its holder.

    4. Insert the A5 length guide into its designated slot.

      Note: Press the A5 length guide until it clicks into place.
      Insert the length guide lock and press it until it clicks into place.
    Loading A4-, letter-, legal-, Oficio-, and Folio-size paper

    1. Pull up and slide the width guide to the correct position for the size of the paper being loaded.

    2. If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide is not attached, then proceed to step d.

    3. Put the A5 length guide in its holder.

    4. Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks into place.

  3. Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.

  4. Load the paper stack with the printable side facedown.

    Note: Make sure the paper is loaded properly.

    • There are different ways of loading letterhead depending on whether an optional staple finisher is installed or not.

      Without an optional staple finisher

      With an optional staple finisher

      For one-sided printing, load letterhead facedown, with the bottom edge entering the printer first.

      One-sided printing

      For one-sided printing, load letterhead facedown, with the top edge entering the printer first.

      One-sided printing

      For two-sided printing, load letterhead faceup, with the top edge entering the printer first.

      Two-sided printing

      For two-sided printing, load letterhead faceup, with the bottom edge entering the printer first.

      Two-sided printing


    • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray.

      One-sided printing

      Two-sided printing

      For one-sided printing, load the prepunched paper facedown, with the holes on the short edge entering the printer first.
      For two-sided printing, load the prepunched paper faceup, with the short edge that has no holes entering the printer first.

      Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur.

    • Make sure the paper is below the maximum paper fill indicator.

      Warning—Potential Damage: Overfilling the tray can cause paper jams.

  5. Insert the tray.

    Note: Press the paper stack down while inserting the tray.

  6. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray.

    Note: Set the correct paper size and type to avoid paper jams and print quality problems.

Loading the multipurpose feeder

  1. Pull down the multipurpose feeder door.

    Note: Do not load or close the multipurpose feeder while a job is printing.
    Pull down the multipurpose feeder door.

  2. Pull the multipurpose feeder extender.

    Note: Guide the extender gently so that the multipurpose feeder is fully extended and open.

  3. Slide the width guide to the correct position for the size of the paper being loaded.

    Note: Use the paper size indicators on the bottom of tray to help position the guides.

  4. Prepare the paper or specialty media for loading.

    • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.

    • Hold transparencies by the edges, and then fan them. Straighten the edges on a level surface.

      Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them.

    • Flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface.

  5. Load the paper or specialty media.

    Note:  Slide the stack gently into the multipurpose feeder until it comes to a stop.

    • Load only one size and type of paper or specialty media at a time.

    • Make sure the paper fits loosely in the multipurpose feeder, lies flat, and is not bent or wrinkled.

    • There are different ways of loading letterhead depending on whether an optional staple finisher is installed or not.

      Without an optional staple finisher

      With an optional staple finisher

      For one-sided printing, load letterhead faceup, with the top edge entering the printer first.

      One-sided printing

      For one-sided printing, load letterhead faceup, with the bottom edge entering the printer first.

      One-sided printing

      For two-sided printing, load letterhead facedown, with the bottom edge entering the printer first.

      Two-sided printing

      For two-sided printing, load letterhead facedown, with the top edge entering the printer first.

      Two-sided printing


    • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray.

      One-sided printing

      Two-sided printing

      For one-sided printing, load the prepunched paper faceup, with the short edge that has no holes entering the printer first.
      For two-sided printing, load the prepunched paper facedown, with the holes on the short edge entering the printer first.

      Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur.

    • Load envelopes with the flap side down and on the left of the multipurpose feeder.

      Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self-stick adhesives. These envelopes may severely damage the printer.

    • Make sure the paper or specialty media is below the maximum paper fill indicator.

      The paper fill indicator on the multipurpose feeder
      Warning—Potential Damage: Overfilling the feeder can cause paper jams.

  6. For custom- or Universal-size paper, adjust the width guides to lightly touch the sides of the stack.

  7. From the Paper menu on the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray.

    Note: Set the correct paper size and type to avoid paper jams and print quality problems.

Linking and unlinking trays

Linking and unlinking trays

  1. Open a Web browser, and then type the printer IP address in the address field.

    Notes:

    • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
    • If you are using a proxy server, then temporarily disable it to load the Web page correctly.

  2. Click Settings > Paper Menu.

  3. Change the paper size and type settings for the trays you are linking.

    • To link trays, make sure the paper size and type for the tray match that of the other tray.

    • To unlink trays, make sure the paper size or type for the tray does not match that of the other tray.

  4. Click Submit.

Note: You can also change the paper size and type settings using the printer control panel. For more information, see Setting the paper size and type.
Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the printer. The temperature of the fuser varies according to the specified paper type. Printing issues may occur if settings are not properly configured.

Creating a custom name for a paper type

Using the Embedded Web Server

  1. Open a Web browser, and then type the printer IP address in the address field.

    Notes:

    • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
    • If you are using a proxy server, then temporarily disable it to load the Web page correctly.

  2. Click Settings > Paper Menu > Custom Names.

  3. Select a custom name, and then type a custom paper type name.

  4. Click Submit.

  5. Click Custom Types, and then verify if the new custom paper type name has replaced the custom name.

Using the printer control panel

  1. From the home screen, navigate to:

    the menu icon > Paper Menu > Custom Names

  2. Select a custom name, and then type a custom paper type name.

  3. Touch the select icon.

  4. Touch Custom Types, and then verify that the new custom paper type name has replaced the custom name.

Assigning a custom paper type

Using the Embedded Web Server

Assign a custom paper type name to a tray when linking or unlinking trays.

  1. Open a Web browser, and then type the printer IP address in the address field.

    Notes:

    • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
    • If you are using a proxy server, then temporarily disable it to load the Web page correctly.

  2. Click Settings > Paper Menu > Custom Types.

  3. Select a custom paper type name, and then select a paper type

    Note: Paper is the factory default paper type for all user-defined custom names.

  4. Click Submit.

Using the printer control panel

  1. From the home screen, navigate to:

    The menu icon > Paper Menu > Custom Types

  2. Select a custom paper type name, and then select a paper type

    Note: Paper is the factory default paper type for all user-defined custom names.

  3. Touch The select icon..