Step 1

1. Turn off the printer, wait for about 10 seconds, and then turn it back on.

2. Resend the scan job.

Can you send the scan job?

The problem is solved.

Go to step 2.

Step 2

1. Make sure that the cables between the printer and the print server are secure.

   For more information, see the setup documentation that came with the printer.

2. Resend the scan job.

Can you send the scan job?

The problem is solved.

Contact customer support.

Step 1

1. Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass.

2. Copy the document or photo.

Is the document or photo copied correctly?

The problem is solved.

Go to step 2.

Step 2

1. Match the paper size setting and the paper loaded in the tray.

2. Copy the document or photo.

Is the document or photo copied correctly?

The problem is solved.

Contact customer support.

Step 1

1. Clean the scanner glass and the ADF glass with a damp, soft, lint-free cloth.

2. Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass.

3. Copy the document or photo.

Is the copy quality satisfactory?

The problem is solved.

Go to step 2.

Step 2

1. Check the quality of the original document or photo.

2. Adjust the scan quality settings.

3. Copy the document or photo.

Is the copy quality satisfactory?

The problem is solved.

Contact customer support.

Step 1

Check the cable connections.

1. Make sure that the Ethernet or USB cable is securely connected to the computer and the printer.

2. Resend the scan job.

Is the scan job successful?

The problem is solved.

Go to step 2.

Step 2

Check the file you want to scan.

1. Make sure that the file name is not already used in the destination folder.

2. Make sure that the document or photo you want to scan is not open in another application.

3. Resend the scan job.

Is the scan job successful?

The problem is solved.

Go to step 3.

Step 3

1. Make sure that the Append time stamp or the Overwrite existing file check box is selected in the destination configuration settings.

2. Resend the scan job.

Is the scan job successful?

The problem is solved.

Contact customer support.

Remove obstructions that keep the scanner unit open.

Did the scanner unit close correctly?

The problem is solved.

Contact customer support.

Close all applications that are interfering with the scan.

Does scanning take too long or freeze the computer?

Contact customer support.

The problem is solved.

Step 1

1. Check if the printer is turned on.

2. Resolve any error messages that appear on the display.

3. Copy or scan the document.

Is the scanner responding?

The problem is solved.

Go to step 2.

Step 2

1. Check if the power cord is connected properly to the printer and the electrical outlet.

    CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

2. Copy or scan the document.

Is the scanner responding?

The problem is solved.

Go to step 3.

Step 3

1. Turn off the printer, wait for about 10 seconds, and then turn it back on.

2. Copy or scan the document.

Is the scanner responding?

The problem is solved.

Contact customer support.