From the Fleet Tracker web portal, click Manage > Fleet > Devices.
If necessary, select a client or group. For more information, see Selecting a client or group.
Select one or more printers, and then click Device.
Do either of the following:
Click Move, and then select the client or group to where you want to move the printers.
Click Copy, and then select the client or group to where you want to copy the printers.
Some printers may be moved from one location to another. A printer can be associated with its new group automatically during a rollup. The following scenarios show how Fleet Tracker manages the printer when it is moved to another location:
Scenario 1: A printer is associated with one group.
If the printer is rolled up from a different data collector, then the printer is moved to a new group automatically. Only the most recent data are added to the new group, and the historical data are removed from the old group.
Scenario 2: A printer is associated with multiple groups.
If the printer is associated with a group that contains multiple subgroups, then all instances of the printer are removed from the old group and subgroups. Only one instance of the printer appears in the new group that corresponds to the data collector from where the most recent data are rolled up.
Scenario 3: A printer is rolled up from Local Printer Management Agent.
If the printer status is offline in Fleet Tracker, then the printer is moved to the new group automatically. The connection type of the printer changes from network to USB, and all other printer data for Local Printer Management Agent are updated accordingly.
Scenario 4: A printer is moved to a different group manually after being moved automatically.
The next rollup from the same data collector does not override the manual move. If the next rollup is from a different data collector, then the printer is moved to a new group automatically.
Scenario 5: A printer is rolled up from a data collector without a site location.
If a data collector does not have a site location, then the printer is rolled up to a client instead of a group. A user may create a group under the client, and then copy a printer from the client to the group. If the data collector in the next rollup has a site location, then the printer appears under a new group that represents the site location. The printer is removed from the client, but the copy of the printer from the user-created group under the client is retained.
From the Fleet Tracker web portal, click Manage > Fleet > Devices.
Select a client or group. For more information, see Selecting a client or group.
Select one or more printers, and then click Device.
Click Remove from Group > Yes.
From the Fleet Tracker web portal, click Manage > Fleet > Devices.
If necessary, select a client or group. For more information, see Selecting a client or group.
Click a printer name, and then do one or more of the following:
From the Device Details tab, view information about the printer, including its location, status, page count, and supplies.
From the Ticket tab, review, create, delete, or export tickets associated with the printer.
From the Policy tab, create, edit, or delete the printer policy.
From the Historical View tab, export or view archived information about the printer.
From the Create Report tab, generate, view, send as e-mail, or export reports.
From the Log tab, view the log for the printer.
From the Fleet Tracker web portal, click Manage > Fleet > Device > Add.
Enter the appropriate information.
If necessary, add another printer.
Click Ok.
You can set the printers to one of the following states:
Discovered—These printers have been discovered, but are not being actively monitored. The collected data are not stored in the database. Discovered printers do not count against the number of allotted printers in your license. If you exceed the number of allotted printers in your license, then newly discovered printers are set to this state.
Managed—These printers are monitored in the system, and the collected data are stored in the database. Managed printers count against the number of allotted printers in your license. When printers are discovered, they are set to this state automatically while your allotted printers last.
Retired—These printers are no longer used, and no data is collected from them. You can set the printers to this state to keep them in the system for historical data. Retired printers do not count against the number of allotted printers in your license.
Storage—These printers are currently not used, and no data is collected from them. You can set the printers to this state to keep them in the system for future monitoring. Storage printers do not count against the number of allotted printers in your license.
Unmanaged—These printers are similar to managed printers, but can be classified according to whether you are charging for their use currently or in the future. Unmanaged printers count against the number of allotted printers in your license.
From the Fleet Tracker web portal, click Manage > Fleet > Devices.
Select one or more printers.
Click Device, and then select a printer state.
In Fleet Tracker, each device is associated with a device or printer status.
The device status refers to the current operational state of the device.
Running—The device is operating normally.
Inactive—The device is not active.
Warning—An error has been detected but the device is still usable.
Down—The device is not usable.
Unknown—Fleet Tracker cannot determine the device status.
Testing—The device is in a testing state and cannot be used.
The printer status refers to the current state of the printer portion of the device; multifunction products have features beyond just printing jobs.
Idle—The printer is idle.
Warmup—The printer is in the process of warming up.
Printing—The printer is in the process of printing a document.
Other—The printer state could be in one of several miscellaneous states.
Unknown—Fleet Tracker cannot determine the printer status.