Jobs do not appear in the Print Release queue

Try one or more of the following:

Make sure to send the print job to the print queue

Make sure that the user account used when sending the print job is the same account logged in to the Print Release–enabled printer

For more information, contact your system administrator.

Make sure that the computer and printer are connected to the same network

For more information, contact your system administrator.

Add a firewall exception to the LPMC port

A firewall may be blocking the communication between the printer and the workstation. The blocking happens when you have a non-Windows firewall for workstations using Windows operating system, or a non-Mac firewall for workstations using Mac operating system. The default port for LPMC is 9443. For more information, contact your system administrator.

Check the Print Management e-mail address

When sending print jobs through e-mail or by attaching your document to an e-mail, send it to the correct e-mail address. This e-mail address is provided when a user is added to the system, and is unique for every user. For example, MyUser@company.com.

After processing and validating the e-mails sent to Print Management, the system sends a confirmation e-mail to the user showing the status of each job. Unless there are problems with connection or conversion, the documents are available in the print queue or for release at a connected device at this point.

Check the Print Management server address

When sending print jobs through a print driver, provide the correct IP address for the Print Management server when you install the print release queue. Windows Add Printer Wizard allows you to complete the installation as long as you provide a valid IP address.

  1. From your computer, open the printers folder.

  2. Right-click the print release queue, and then click Printer properties or Properties.

  3. Click Ports > Configure Port.

    Note: Make sure that the address in the Printer Name or IP Address field is the correct address for the Print Management server. If you do not know the IP address, then contact the system administrator.