“A card reader was not detected on this device” error message

Make sure a supported Smart Card reader is attached

If you want users to access the printer using a Smart Card, then attach a supported Smart Card reader to the printer. See the Readme file for a list of supported card readers.

Allow users to log in manually

If you have enabled manual login, then this error message will prompt users that they can “press Login to manually authenticate.” This indicates that users can still log in to the printer using a user name and password instead of a Smart Card.

“Unsupported USB Device” error message when a Smart Card reader is attached to the printer

Try one or more of the following:

Make sure that the Smart Card reader is supported

See the Readme file for a list of supported card readers.

Make sure that the required firmware version is installed

The minimum required firmware version or a later version must be installed before you can attach a supported card reader to the printer. Remove the card reader, and then see the Readme file for a list of required firmware versions.

Make sure that all required applications are installed and running

Smart Card Authentication Client, eSF Security Manager, and the authentication token for your Smart Card must be installed and running before you can attach a supported card reader to the printer.

“An error occurred while reading the card. Remove your card and try again” error message

Check the system log for relevant details

1. Access the list of installed applications from the Embedded Web Server.

2. Click System tab > Log.

3. From the Filter menu, select an application status.

4. From the Application menu, select the application, and then click Submit.

If you are still unable to determine the cause of the error, then you may need to replace the card.

“Your card has been locked out from future login attempts” error message

This error occurs after a user enters an invalid Smart Card PIN or password too many times or if a user attempts to authenticate using a card that has already been locked out due to too many invalid PIN/password entries.

Reset or replace the card

When a card is locked out, it will need to be reset or replaced. Find out whether the type of card you are using can be reset. If the card cannot be reset, then it will need to be replaced.

“An error occurred while checking your PIN. Remove your card and try again” error message

Check the system log for relevant details

1. Access the list of installed applications from the Embedded Web Server.

2. Click System tab > Log.

3. From the Filter menu, select an application status.

4. From the Application menu, select the application, and then click Submit.

User is unable to log in manually

Make sure the Manual Login Domain(s) field are specified

Verify that the domains under Manual Login Domain(s) are specified. See Configuring manual login setup settings.

User is logged out almost immediately after logging in

Increase the panel login timeout interval

1. From the Embedded Web Server, click Settings or Configuration.

2. Click Security > Miscellaneous Security Settings > Login Restrictions.

3. Increase the number of seconds specified in the Panel Login Timeout field, and then click Submit.

The printer home screen fails to return to a locked state when not in use

Try one or more of the following:

Make sure all required applications are installed and running

Smart Card Authentication Client, eSF Security Manager, and the authentication token for your Smart Card must be installed and running in order to restrict access to the printer home screen or to individual home screen applications and functions. Background and Idle Screen must also be installed and running if you want to secure access to the entire home screen.

Make sure the home screen or home screen icons are secured

Either the entire home screen or individual home screen applications and functions must be secured correctly. See Securing access to the printer.