Cannot detect the card reader or the smart card

Try one or more of the following:

Make sure that the card reader is connected properly to the printer

Make sure that the card reader and the smart card are compatible

Make sure that the card reader is supported

For a list of supported card readers, see the Readme file.

Make sure that the card reader driver is installed on the printer

Contact your Lexmark representative

User is locked out

Try one or more of the following:

Increase the allowed number of login failures and lockout time

1. From the Embedded Web Server, click Settings > Security > Login Restrictions.

2. Increase the allowed number of login failures and the lockout time.

3. Click Save.

   Note: The new settings take effect after the lockout time has passed.

Reset or replace the smart card

Cannot validate PIN

Try one or more of the following:

Make sure that the PIN that you entered is correct

Contact your system administrator

Cannot log in manually

Try one or more of the following:

Make sure that the domain specified in the Kerberos configuration is correct

Specify the domains in the manual login settings

For more information, see Configuring the manual login settings.

Contact your system administrator

User is logged out immediately after logging in

Increase the screen timeout value

For more information, see Setting the screen timeout.

Printer home screen does not lock

Try one or more of the following:

Make sure that Display Customization is enabled

For more information, see the Display Customization Administrator’s Guide.

Secure access to the home screen

For more information, see Securing access to the home screen.