Finding information about the printer

Setup sheet

Description

Where to find

The Setup sheet gives you instructions for setting up hardware and software.

You can find this document in the printer box or on the Lexmark Web site at www.lexmark.com.


Getting Started or Setup Solutions booklet

Description

Where to find

The Getting Started booklet gives you instructions for setting up hardware and software (on Windows operating systems) and some basic instructions for using the printer.

Note: If your printer supports Macintosh operating systems, see the Mac Help:

  1. From the Finder desktop, double-click the Lexmark 1300 Series folder.

  2. Double-click the printer Help icon.

The Setup Solutions booklet tells you how to solve printer setup problems.

Note: These documents do not ship with all printers. If you did not receive a Getting Started booklet or a Setup Solutions booklet, see the User's Guide instead.

You can find this document in the printer box or on the Lexmark Web site at www.lexmark.com.


User's Guide

Description

Where to find

The User's Guide gives you instructions for using the printer and other information such as:

  • Using the software (on Windows operating systems)

  • Loading paper

  • Printing

  • Working with photos

  • Scanning (if supported by your printer)

  • Making copies (if supported by your printer)

  • Faxing (if supported by your printer)

  • Maintaining the printer

  • Connecting the printer to a network (if supported by your printer)

  • Troubleshooting problems with printing, copying, scanning, faxing, paper jams, and misfeeds

Note: If your printer supports Macintosh operating systems, see the Mac Help:

  1. From the Finder desktop, double-click the Lexmark 1300 Series folder.

  2. Double-click the printer Help icon.

When you install the printer software, the User's Guide will be installed.

  1. Click Start   step Programs or All Programs   step Lexmark 1300 Series.

  2. Click User's Guide.

If the link to the User's Guide is not on your desktop, follow these instructions:

  1. Insert the CD.

    The installation screen appears.

    Note: If necessary, click Start step Run, and then type D:\setup, where D is the letter of your CD-ROM drive.

  2. Click View User's Guide (including Setup Troubleshooting).

  3. Click Yes.

    An icon of the User's Guide appears on your desktop, and the User's Guide appears on the screen.

You can also find this document on the Lexmark Web site at www.lexmark.com.


Help

Description

Where to find

The Help gives you instructions for using the software, if your printer connects to a computer.

While in any Lexmark software program, click Help, Tips step Help, or Help step Help Topics.


Lexmark Solution Center

Description

Where to find

The Lexmark Solution Center software is included on your CD. It installs with the other software, if your printer connects to a computer.

To access the Lexmark Solution Center:

  1. Click Start   step Programs or All Programs   step Lexmark 1300 Series.

  2. Select Lexmark Solution Center.


Customer support

Description

Where to find (North America)

Where to find (rest of world)

Telephone support

Call us at

  • US: 1-800-332-4120

    Monday–Friday (8:00 AM–11:00 PM ET)

    Saturday (Noon–6:00 PM ET)

  • Canada: 1-800-539-6275

    English Monday–Friday (9:00 AM–11:00 PM ET)

    Saturday (Noon–6:00 PM ET)

    French Monday–Friday (9:00 AM–7:00 PM ET)

  • Mexico: 001-888-377-0063

    Monday–Friday (8:00 AM–8:00 PM ET)

Note: Support numbers and times may change without notice. For the most recent phone numbers available, see the printed warranty statement that shipped with your printer.

Telephone numbers and support hours vary by country or region.

Visit our Web site at www.lexmark.com. Select a country or region, and then select the Customer Support link.

Note: For additional information about contacting Lexmark, see the printed warranty that shipped with your printer.

E-mail support

For e-mail support, visit our Web site: www.lexmark.com.

  1. Click CUSTOMER SUPPORT.

  2. Click Technical Support.

  3. Select your printer family.

  4. Select your printer model.

  5. From the Support Tools section, click e-Mail Support.

  6. Complete the form, and then click Submit Request.

E-mail support varies by country or region, and may not be available in some instances.

Visit our Web site at www.lexmark.com. Select a country or region, and then select the Customer Support link.

Note: For additional information about contacting Lexmark, see the printed warranty that shipped with your printer.


Limited Warranty

Description

Where to find (US)

Where to find (rest of world)

Limited Warranty Information

Lexmark International, Inc. furnishes a limited warranty that this printer will be free of defects in materials and workmanship for a period of 12 months after the original date of purchase.

To view the limitations and conditions of this limited warranty, see the Statement of Limited Warranty included with this printer, or set forth at www.lexmark.com.

  1. Click CUSTOMER SUPPORT.

  2. Click Warranty Information.

  3. From the Statement of Limited Warranty section, click Inkjet & All-In-One Printers.

  4. Scroll through the Web page to view the warranty.

Warranty information varies by country or region. See the printed warranty that shipped with your printer.


Record the following information (located on the store receipt and the back of the printer), and have it ready when you contact us so that we may serve you faster:

  • Machine Type number

  • Serial number

  • Date purchased

  • Store where purchased


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