Banner paper jams

These are possible causes and solutions. Try one or more of the following:

Clear banner paper jams

1. Press to turn off the printer.

2. Remove the jammed banner paper from the printer.

Adjust the paper type settings

To keep a banner print job from jamming:

• Use only the number of sheets needed for the banner.

• Select the following settings to enable the printer to feed paper continuously without jamming:

  1. With your document open, choose File Page Setup.

  2. From the Settings pop-up menu, choose Page Attributes.

  3. From the “Format for” pop-up menu, choose the printer.

  4. From the Paper Size pop-up menu, choose A4 Banner or US Letter Banner.

  5. Select an orientation.

  6. Click OK.

Related topics:

• Using the Page Setup dialog