Carrier jam

These are possible solutions. Try one or more of the following:

Remove any obstructions

  1. Lift the access cover.

  2. Remove any objects blocking the path of the print cartridge carrier.

  3. Make sure the cartridge carrier lids are closed.

    close-cartridge-carrier-lid

  4. Close the access cover.

  5. Press select button.

Remove print cartridges

  1. Make sure the printer is on.

  2. Lift the access cover.

  3. Remove both print cartridges.

  4. Make sure the cartridge carrier lids are closed.

  5. Close the access cover.

  6. Press power button to turn the printer off.

  7. Disconnect the power cord from the wall outlet.

  8. Plug the power cord back into the wall outlet.

  9. Press power button to turn the printer on.

  10. Reinstall the print cartridges. For more information, see Replacing a print cartridge.

    close-cartridge-carrier-lid

  11. Close the access cover.

  12. Plug the power cord into the wall outlet.

  13. Press power button to turn the printer on.

  14. Reinstall the print cartridges. For more information, see Replacing a print cartridge.