Solving paper feed problems

Paper is jammed in the printer

To clear a continuous forms paper jam:

Unplug the printer power cord from the electrical outlet.
Detach any continuous forms that have already printed.
Set the forms thickness lever to position 7.
Tear the continuous forms off at the perforation line just below the bottom of the printer.
Open the front cover.
Open the left and right tractor doors, and then remove the paper.
Remove the ribbon access cover to clear any torn paper.
Remove torn perforation strips or bits of paper from the paper path.

To clear a cut form paper jam:

Unplug the printer power cord from the electrical outlet.
Set the forms thickness lever to position 7.
Push the paper select lever down to the position.
Gently pull the sheet of paper from the front of the printer.
Remove the ribbon access cover to clear any torn pieces of paper.
Push the paper select lever up to the position.
Set the forms thickness lever to the proper setting for the type of paper you are using.

Paper is jammed in the Auto Sheet Feeder

These are possible solutions. Try one or more of the following:

Remove the paper.
Align the edges of the paper, and then reload the paper.
Remove foreign objects from the Auto Sheet Feeder:
1. Remove the Auto Sheet Feeder.
2. Remove any foreign objects.
3. Reinstall the Auto Sheet Feeder.

Paper fed in the Auto Sheet Feeder jams at the printer entrance

These are possible solutions. Try one or more of the following:

Remove the Auto Sheet Feeder, remove any bits of paper or foreign objects, and then reinstall the Auto Sheet Feeder.
Move the paper guide to the left.
Remove the Auto Sheet Feeder, move the continuous forms to the park position using the Load/Unload button, and then reinstall the Auto Sheet Feeder.
Adjust the forms thickness lever to correspond with the paper thickness being used.

Paper jam in the Tractor 2 Feeder

The continuous form on one tractor feeder was not properly parked before switching to the other tractor feeder.

Make sure you tear off the leading edge of the continuous form on the currently selected tractor feeder before switching tractor feeders. For help, see the documentation that came with the optional Tractor 2 Feeder.

Printer does not feed paper

These are possible solutions. Try one or more of the following:

Remove all forms and pieces of paper.
Look for loose pinfeed hole strips that can sometimes tear from the continuous forms and remain in the printer.
Readjust the right tractor position.
Make sure the forms thickness lever is set correctly for the paper type being used.
Press Load/Unload to release the continuous form paper from a parked status.
Make sure the right paper guide is set correctly for the paper width being used.
Make sure the Auto Cut Sheet Load option is set correctly. For more information, see Main menu options.
Make sure the paper select lever is in the correct position for the type of sheet you are trying to print.

Printer does not feed from the optional Tractor 2 Feeder

These are possible solutions. Try one or more of the following:

Move the paper select lever down to the position.
Press Tractor to select the other tractor feeder or load paper on the selected tractor feeder.
Plug the optional Tractor 2 Feeder into the back of the printer.

Printer does not feed from the Auto Sheet Feeder

These are possible solutions. Try one or more of the following:

Set the Auto Sheet Feeder locking lever to the back position.
Set the paper select lever to the position.
Enter Setup mode and set the option to On. For more information, see Main menu options.
Remove extra sheets of paper if more than 150 sheets are loaded.
Remove all paper, and then replace it with paper that has a lower weight.
Remove all paper, fan the top and bottom edges, and then place it back in the paper bin.
Clean the Auto Sheet Feeder rollers:
1. Remove all paper from the printer.
2. Turn the Auto Sheet Feeder upside down, and then place it on a flat surface.
3. Clean the two paper guide wheels located inside the bottom of the Auto Sheet Feeder using isopropyl alcohol and a clean cloth.
  Rotate one roller while applying the cleaning cloth to the other roller.

The Auto Sheet Feeder feeds paper at an incorrect rate

These are possible solutions. Try one or more of the following:

Remove all paper from the Auto Sheet Feeder and replace it with paper that has a lighter weight.
Remove the Auto Sheet Feeder, remove any bits of paper or foreign objects, and then reinstall the Auto Sheet Feeder.
Move the paper guide to the left.
Remove the Auto Sheet Feeder, move the continuous forms to the park position using the Load/Unload button, and then reinstall the Auto Sheet Feeder.
Adjust the forms thickness lever to correspond with the paper thickness being used.

The Auto Sheet Feeder places paper at the wrong Top-Of-Form position

These are possible solutions. Try one or more of the following:

Make sure the Top-Of-Form is set correctly. For information about Top-Of-Form settings, see the documentation that came with the Auto Sheet Feeder.
Make sure the paper being used meets the paper specifications in the Auto Sheet Feeder documentation.
Clean the Auto Sheet Feeder rollers:
1. Remove all paper from the printer.
2. Turn the Auto Sheet Feeder upside down, and then place it on a flat surface.
3. Clean the two paper guide rollers located inside the bottom of the Auto Sheet Feeder using isopropyl alcohol and a clean cloth.
  You can rotate one roller while applying the cleaning cloth to the other roller.

Paper fed from the Auto Sheet Feeder is skewed

These are possible solutions. Try one of more of the following:

Adjust the left and right paper guides to fit the paper width being used.
Remove paper from the paper bin.
Fan the paper, and then reload it.

The Auto Sheet Feeder feeds multiple sheets

These are possible solutions. Try one of more of the following:

Remove paper from the paper bin.
Fan the paper, and then reload it.
Remove all paper from the paper bin, and replace it with paper that has a heavier weight.
Add more paper to the paper bin.