Bidirectional communication is not established

The printer and computer may not be able to exchange data.

These are possible solutions. Try one or more of the following:

Check the USB connection
  1. Check that the USB cable is connected to the computer. The USB port on the back of the computer is marked by the graphic of the USB symbol. Plug the long, flat end of the USB cable into this port.

  2. Make sure that the smaller, more square end of the USB cable is plugged into the back of the printer.

  3. Check that the USB cable is not damaged and that the power button light is on.

Make sure the printer is receiving power

If the power button button is not lit, the printer may not be receiving power.

Make sure the external print server is working

If the printer is connected to an external print server, the problem may be with this print server. Check to make sure the device is working properly and that the printer is connected to the network.

Tell me more

Cable is not connected, is loose, or is damaged

External print server is not working