Software does not install

These are possible solutions. Try one or more of the following:

Check your operating system

The following operating systems are supported: Windows Vista, Windows XP, Windows 2000, and Mac OS X versions 10.34 and 10.4 (not versions 10.0, 10.1, or 10.2).

Note: Windows 2000 users should use Service Pack 3 or later.
Check your system requirements

Check that your computer meets the minimum system requirements listed on the printer box.

Check USB connection

  1. Check the USB cable for any obvious damage.

  2. Firmly plug the square end of the USB cable into the back of the printer.

  3. Firmly plug the rectangular end of the USB cable into the USB port of the computer.

    The USB port is marked with the usb symbol USB symbol.

Check wireless connection

Check that the Wi-Fi indicator light is on. For more information, see Understanding the parts of the printer.

Reinstall the software

  1. Turn off and then restart your computer.

  2. Click Cancel on all New Hardware Found screens.

  3. Insert the CD, and then follow the instructions on the computer screen to reinstall the software.

Reconnect power supply

  1. Press power button to turn the printer off.

  2. Disconnect the power cord from the wall outlet.

  3. Gently remove the power supply from the printer.

  4. Reconnect the power supply to the printer.

  5. Plug the power cord into the wall outlet.

  6. Press power button to turn the printer on.

Disable anti-virus programs

  1. Close all open software applications.

  2. Disable any antivirus programs.

  3. Double-click the My Computer icon.

    In Windows XP, click Start to access the My Computer icon.

  4. Double-click the CD–ROM drive icon.

  5. If necessary, double-click setup.exe.

  6. Follow the instructions on the computer screen to install the software.

Uninstall and reinstall software

Uninstall the printer software, and then reinstall it. For more information, see Removing and reinstalling the software.