Clearing jams behind the photoconductor kit and toner cartridge

  1. Push the release button, and then lower the front door.

    lower front door

  2. Lift and pull the unit containing the photoconductor kit and the toner cartridge out of the printer. Set the unit aside on a flat, clean surface.

    remove unit
    Warning—Potential Damage: Do not touch the photoconductor on the underside of the photoconductor kit. Use the cartridge handle whenever you are holding the cartridge.
    hot_surface caution icon CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

  3. Remove the jammed paper.

    removing paper jam under unit
    Note: If the paper is not easy to remove, then open the rear door to remove the paper.

  4. Align and reinstall the unit.

    reinstall toner cartridge unit

  5. Close the front door.

  6. Press the continue button to continue printing.