If I skipped the fax setup initially, do I need to run the installer again to set up the fax?

You do not need to run the installer again. You can set up and configure the fax through the fax software that was installed with the printer software.

1. Connect the printer to the telephone line. For more information, see Setting up the printer to fax.

2. Configure the fax settings using the fax software. To access the fax software:

   For Windows users

   1. Click or Start.

   2. Click All Programs or Programs, and then select the printer program folder from the list.

   3. Click Printer Home > Fax  >Set up the printer to fax.

      The Fax Setup Wizard opens.

   4. Run the wizard. Make sure you select the correct telephone service and connection. The wizard configures optimal fax settings based on your connection.

   For Macintosh users

   1. From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder.

   2. Double-click Printer Settings, and then configure the fax settings.

What is a splitter and what type of splitter should I use?

If there are limited wall jacks in your home or limited ports on your adapter, then you can use a phone splitter. A splitter splits the telephone signal and allows you to connect multiple devices to the wall jack. It has two or more ports where you can plug the devices. Do not use a line splitter.

To make sure that you are using the correct splitter, plug an analog telephone into the splitter and then listen for a dial tone.

What is my fax number?

In most cases, your telephone number is also your fax number. If you subscribe to the Distinctive Ring Pattern Detection (DRPD) service offered by telephone companies, then your fax number is the number that you assigned to the printer. Make sure that you enter the correct distinctive ring pattern for that number in the fax software or in the Fax Setup menu of the printer control panel.

If you have more than one telephone line, then make sure that you enter the number for the line on which the printer is connected.

What is my dialing prefix?

The dialing prefix is the number or series of numbers that you press before you can dial the actual fax number or telephone number. If the printer is in an office setting or in a private branch exchange, then this can be a specific number that you need to press so you can make a call outside the office. This can also be a country code or an area code that you need to enter if you are sending faxes outside of town. This can be very useful if you frequently send faxes to the same country or area. When you set the dialing prefix in the utility, the printer automatically inputs the prefix when you dial the fax number or telephone number.

You can enter up to 8 characters as your dialing prefix. The valid characters are the numbers 0–9, the letters P and W (uppercase and lowercase), and the characters pound (#) and star (*). If you are using the fax software to enter the dial prefix, then you may also include the characters minus and comma.

Notes:

• Some of these characters may not be available, depending on the printer you purchased.
• Characters may vary depending on whether you are using the printer control panel or the computer keyboard.

When do I need to set Auto Answer to On?

Auto Answer is set to On by default, which lets the printer receive faxes automatically.

If the printer is connected to the same telephone line with an answering machine, then you must set Auto Answer to On so that you can receive both your voice calls and your faxes. Make sure that the answering machine is set to pick up on fewer rings than the rings set in the printer. This lets the other devices pick up the voice calls first. If an incoming call is a fax, the printer can detect fax signals on the line and takes the call.

How many rings should I set?

If the printer is sharing a line with an answering machine, then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.

If the printer is on a dedicated fax line, then you may set the printer to pick up on any number of rings that you want.

How do I set the distinctive ring for the printer?

Setting the correct ring is important if you subscribe to the Distinctive Ring Pattern Detection (DRPD) feature offered by telephone companies. This feature allows you to have multiple telephone numbers on one telephone line. Each telephone number has a designated ring pattern (All Rings, Single Ring Only, Double Ring Only, Triple Ring Only, Single or Double Rings Only, Single or Triple Rings Only, Double or Triple Rings Only). The different ring patterns let you know what telephone number was dialed, and what device you should use to answer the call.

Assign one of your telephone numbers to the printer as the fax number, and then set the printer to answer the ring pattern of that number. If the pattern is set incorrectly, then the printer rings, but it never receives the fax.

Distinctive Ring is also called Ident-a-Call, Smart Ring, Teen Ring, RingMaster, or IdentaRing.

1. From the printer control panel, navigate to:

    > Setup >  > Fax Setup >  > Ringing and Answering >  > Ring Pattern >

2. Press the arrow buttons to scroll to the ring pattern you want, and then press .

How can I check the dial tone?

A dial tone lets you know if the telephone line is working or if the printer is properly connected to the telephone line. If you encounter problems sending and receiving faxes, then make sure you can hear a dial tone on the line and through the printer.

Make sure the telephone line and the wall jack are working

1. Plug an analog telephone into the wall jack.

2. Listen for a dial tone through the telephone handset.

   If you hear a dial tone, then the telephone line and the wall jack are working.

   If you do not hear a dial tone, plug the analog telephone into a second wall jack, and then listen for a dial tone. If you hear a dial tone, then the telephone line is working but the first wall jack is not working.

Make sure the printer is connected properly to the telephone line

1. While the printer is connected to a telephone line through the port on the back of the printer, plug an analog telephone into the port of the printer.

2. Listen for a dial tone.

   If you hear a dial tone, then the telephone line is working and properly connected to the printer.

If you do not hear a dial tone through both the wall jack and the printer, then see the Fax troubleshooting checklist.

How do I adjust the speaker volume on the printer?

Listen to the dial tone to check if the telephone line is working and to check if the cables and devices are connected properly in your telephone network. If you set the printer to receive faxes manually, then make sure that you set the ringer volume loud enough for you to hear it.

Adjusting the dialing volume

1. From the printer control panel, navigate to:

    > Setup >  > Fax Setup >  > Dialing and Sending >  > Speaker Volume >

2. Press the up or down arrow buttons to select a dial volume setting, and then press .

Adjusting the ringer volume

1. From the printer control panel, navigate to:

    > Setup >  > Fax Setup >  > Ringing and Answering >  > Ringer Volume >

2. Press the up or down arrow buttons to select a ringer volume setting, and then press .

How can I make sure that fax calls go to the printer and voice calls go to the answering machine?

To make sure the printer picks up incoming faxes, set Auto Answer to On, and then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.

What settings work best with voice mail service?

Voice mail and fax can share the same telephone line if you subscribe to a distinctive ring service offered by your telephone company. This feature allows you to have multiple telephone numbers on one telephone line. Each telephone number has a designated ring pattern (All Rings, Single Ring Only, Double Ring Only, Triple Ring Only, Single or Double Rings Only, Single or Triple Rings Only, Double or Triple Rings Only). The different ring patterns let you know which telephone number was dialed, and which device you should use to answer the call.

If you do not have distinctive ring service, then set the printer to receive faxes manually (Auto Answer Off). This setting lets you receive both voice calls and fax calls, but works best if you use voice mail more often. You need to turn off voice mail whenever you are expecting a fax.

How do I change the resolution of the documents that I fax?

The resolution, or fax quality, of the documents that you send may affect fax transmission. The receiving fax machine may not support high resolutions and may not be able to receive your fax. You can fix this by enabling Auto Fax Conversion, but the automatic conversion may result in an unreadable fax, especially if the original document is already blurred.

Choose a fax quality that best suits the capacity of the receiving fax machine and the quality of the original document.

When sending a fax, after entering the fax number, press the arrow buttons to select a fax quality, and then press .

How do I send a fax at a scheduled time?

1. From the printer control panel, navigate to:

    > Fax

2. Enter the fax number of the recipient, or press Address Book to select a number from the Speed Dial or Group Dial list.

3. Press the arrow buttons to scroll to Schedule Fax.

4. Enter the time you want to send the fax, and then press .

5. Press to start scanning the document and to save the scheduled fax.

   The printer sends the fax at the designated time. Do not turn off the printer or unplug it from the telephone line before the scheduled time.

How do I send a fax using a phone calling card?

1. Press Dial tone.

   You should hear the dial tone of the telephone line.

2. Enter the calling card information, and then when you are connected to the telephone carrier, follow the prompts.

3. When prompted, enter the fax number of the recipient, and then press .

How do I know that the fax was sent successfully?

You can set the printer to print a confirmation page, or transmission report, every time you send a fax. This report includes the date and time that the fax was sent. If the fax job is unsuccessful, then the report also includes the cause of the error.

1. From the printer control panel, navigate to:

    > Setup >  > Fax Setup >  > Fax Reports >  > Transmission Log Printing >

2. Press the arrow buttons to select a report printing option:

   • If you want to print a report every time you send a fax, then select Print Log.

   • If you do not want to print the report, then select Do not print log.

   • If you want to save on ink and print a report only when a fax job is unsuccessful, then select Print only for error.

3. Press .

How do I print the fax history of the printer?

You can print reports of sent or received faxes, or both.

1. From the printer control panel, navigate to:

    > Setup >  > Fax Setup >  > Fax Reports >

2. Press the arrow buttons to select a report printing option:

   • If you want to print the log of all sent or received fax activity, then select Print Job Log.

   • If you want to print the log of all calls to and from your printer, then select Print Call Log.

How do I print a fax on both sides of the paper?

1. From the printer control panel, navigate to:

    > Setup >  > Fax Setup >  > 2-Sided Faxes >

2. Press the arrow buttons to select a setting:

   • Never—Incoming faxes are never printed on both sides of the paper regardless of the 2-sided button setting.

   • Always—Incoming faxes are always printed on both sides of the paper regardless of the 2-sided button setting.

3. Press .

How do I forward a fax?

1. From the printer control panel, navigate to:

    > Setup >  > Fax Setup >  > Ringing and Answering >  > Fax Forward >

2. Press the arrow buttons to scroll to Forward or Print & Forward, and then press .

3. Using the keypad, enter the number to which you want to forward the fax, and then press .

When you enable this option, all the faxes that you receive are automatically forwarded until you disable it.

To disable fax forwarding, return to the Fax Forward menu, and then select Off.

Can I block faxes?

You can block faxes from specific numbers. You can also block junk faxes and faxes from unidentified senders (senders without a Caller ID). This feature is helpful if you want to receive faxes automatically but want to filter the faxes that you receive.

1. Turn on fax blocking.

   From the printer control panel, navigate to:

    > Setup >  > Fax Setup >  > Fax Blocking >  > Turn On/Off >  > On >

2. Add a number to block.

   1. Press the arrow buttons to scroll to Add, and then press .

   2. Use the keypad to enter the name of the person you want to block.

   3. Press the down arrow button to move the cursor to the Number field.

   4. Use the keypad to enter the fax number, and then press .

   5. Repeat steps 2b through 2d until you have added all the numbers that you want to block. You can block up to 50 numbers.

3. Block unidentified faxes (faxes without a Caller ID number).

   1. Press the arrow buttons to scroll to Block No ID, and then press .

   2. Press the arrow buttons to scroll to On, and then press to save the setting.

Can I retrieve failed faxes?

The printer saves an incoming fax in the printer memory before it prints the fax. If the printer runs out of ink or runs out of paper, then the printer will automatically print the fax after the error is resolved.

If a fax was not sent or received due to power loss, then the printer will automatically send any outgoing faxes or print any incoming faxes that were saved in the printer memory when the power is restored.