Managing print jobs

Finding the print queue for your printer

A print queue represents the printer that is connected to your computer. The print queue name is usually the printer model or the printer nickname assigned when installing or adding the printer.

Note:  Several print queues may appear in the list depending on how the printer is connected (USB, Ethernet, wireless). Make sure you know how your printer is connected to the computer to be able to select the correct print queue.
For Windows users

  1. Open the printers folder.

    1. Click the windows start button, or click Start and then click Run.

    2. In the Start Search or Run box, type control printers.

    3. Press Enter, or click OK.

  2. Find the print queue for your printer (Network or USB).

  3. If the print queue is not in the list, then create a new print queue.

For Macintosh users

  1. From the Apple menu, navigate to:

    System Preferences > Print & Fax > the print queue for your printer

  2. If the print queue is not in the list, then create a new print queue.

Creating a print queue

For Windows users

  1. From the Printer Tasks area, click Add a Printer.

  2. Follow the instructions on the computer screen.

    For more information, see the documentation that came with your operating system.

For Macintosh users

  1. From the Print & Fax area, click +.

  2. If necessary, click the Default or Default Browser tab.

  3. Select your printer from the list.

    Note: Printers connected to the network or locally through a USB cable may have the same default printer name. If necessary, use the Name field to rename the printer.

  4. Click Add.

Setting your printer as the default printer

Your printer should be selected automatically from the Print dialog when you send a print job. If you have to manually select your printer, then it is not the default printer.

To set the default printer:

For Windows users

  1. Click the start button, or click Start and then click Run.

  2. In the Start Search or Run box, type control printers.

  3. Press Enter, or click OK.

    The printers folder opens.

  4. Right-click the printer, and then select Set as Default Printer.

For Macintosh users

  1. From the Apple menu, navigate to:

    System Preferences > Print & Fax

  2. Select the printer from the Default Printer pop-up menu, or select the printer and click Make Default.

Changing the default printing mode

To conserve ink, you can change the default printing mode for all print jobs to Draft or Quick Print. It uses less ink and is recommended for printing text-only documents. If you need to change to a different print mode to print photos or other high-quality documents, then you can select a different mode from the Print dialog before sending the print job.

For Windows users

  1. With a document open, click File > Print.

  2. Click Properties, Preferences, Options, or Setup.

  3. Navigate to:

    Quality tab > select a print quality > OK

For Macintosh users

  1. With a document open, choose File > Print.

  2. From the printer pop-up menu, choose your printer.

  3. From the print options pop-up menu, choose Quality & Media.

  4. From the Print Quality pop-up menu, choose a print quality.

  5. Click OK.

Pausing print jobs

For Windows users

  1. Click the start button, or click Start and then click Run.

  2. In the Start Search or Run box, type control printers.

  3. Press Enter, or click OK.

    The printers folder opens.

  4. Right-click the printer, and then select Open or See what's printing.

  5. Pause the print job:

    • If you want to pause a particular print job, then right-click the document name, and then select Pause.

    • If you want to pause all print jobs in the queue, then click Printer, and then select Pause Printing.

For Macintosh users

  1. Click the printer icon on the Dock.

    The print queue dialog appears.

  2. Pause the print job:

    • If you want to pause a particular print job, then choose the document name, and then click Hold.

    • If you want to pause all print jobs in the queue, then click Pause Printer or Stop Jobs.

Resuming print jobs

For Windows users

  1. Click the start button, or click Start and then click Run.

  2. In the Start Search or Run box, type control printers.

  3. Press Enter, or click OK.

    The printers folder opens.

  4. Right-click the printer, and then select Open or See what's printing.

  5. Resume the print job:

    • If you want to resume a particular print job, then right-click the document name, and then select Resume or Restart.

    • If you want to resume all print jobs in the queue, then click Printer, and then clear the selection for Pause Printing.

For Macintosh users

  1. From the Apple menu, navigate to:

    System Preferences > Print & Fax > select your printer

  2. Click Open Print Queue or Set Up Printers.

    The print queue dialog appears.

  3. Resume the print job:

    • If you want to resume a particular print job, then choose the document name, and then click Resume.

    • If you want to resume all print jobs in the queue, then click Resume Printer or Start Jobs.

Canceling print jobs

To cancel a print job from the printer control panel, press the cancel button. To cancel a print job from the computer, do the following:

For Windows users

  1. Click the start button, or click Start and then click Run.

  2. In the Start Search or Run box, type control printers.

  3. Press Enter, or click OK.

    The printers folder opens.

  4. Right-click the printer, and then select Open or See what's printing.

  5. Cancel the print job:

    • If you want to cancel a particular print job, then right-click the document name, and then select Cancel.

    • If you want to cancel all print jobs in the queue, then click Printer > Cancel All Documents.

For Macintosh users

  1. Click the printer icon on the Dock.

    The print queue dialog appears.

  2. Choose the job you want to cancel, and then click Delete.