Faxing

standard caution icon CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ-11) cord provided with this product or a UL Listed 26 AWG or larger replacement when connecting this product to the public switched telephone network.
shock_hazard caution icon CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm.

Setting up the printer to fax

Scenario 1: Standard telephone line

Setup 1: Printer is connected to a dedicated fax line

To connect:

Connect the cable from the wall jack to the line port of the printer.

Tips for this setup:

Setup 2: Printer is sharing the line with an answering machine

Connected to the same telephone wall jack

To connect:
  1. Connect the cable from the wall jack to the line port of the printer.

  2. Remove the protective plug from the EXT port of the printer, and then connect the answering machine to the port.

Connected to different wall jacks

To connect:

Connect the cable from the wall jack to the line port of the printer.

Tips for this setup:

Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service

To connect:
  1. Connect the cable from the wall jack to the line port of the printer.

  2. Remove the protective plug from the EXT port of the printer, and then connect the telephone to the port.

Tips for this setup:

Scenario 2: Digital Subscriber Line (DSL)

A Digital Subscriber Line splits your regular telephone line into two channels: voice and Internet. Telephone and fax signals travel through the voice channel, and Internet signals pass through the other channel. This way, you can use the same line for analog voice calls (including faxes) and digital Internet access.

To minimize interference between the two channels and ensure a quality connection, you need to install a DSL filter for the analog devices (fax machine, telephone, answering machine) in your network. Interference causes noise and static on the telephone, failed and poor quality faxes for the printer, and slow Internet connection on your computer.

To install a filter for the printer:

  1. Connect the line port of the DSL filter to the wall jack.

  2. Connect a telephone cable from the line port on the back of the printer to the phone port on the DSL filter.

  3. To continue using a computer for Internet access, connect the computer to the DSL HPN port on the DSL filter.

  4. To connect a telephone to the printer, remove the protective plug from the EXT port of the printer and then connect the telephone to the port.

Scenario 3: VoIP telephone service

To connect:
  1. Connect one end of a telephone cable to the LINE port of the printer.

  2. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter.

    The port labeled Phone Line 2 or Fax Port is not always active. You may need to pay extra to your VoIP provider if you want to activate the second phone port.

  3. Remove the protective plug from the EXT port of the printer, and then connect the telephone to the port.

Tips for this setup:

Scenario 4: Digital telephone service through a cable provider

Setup 1: Printer is connected directly to a cable modem

Follow this setup if you normally connect your telephone to a cable modem.

To connect:
  1. Connect one end of a telephone cable to the LINE port of the printer.

  2. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem.

    The port labeled Phone Line 2 or Fax Port is not always active. You may need to pay extra to your cable provider if you want to activate the second phone port.

  3. Remove the protective plug from the EXT port of the printer, and then connect the telephone to the port.

Tips for this setup:

Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the house

Follow this setup if your cable provider activated the wall jacks in your house so that you do not have to plug your devices into the cable modem. Your cable telephone service comes from the wall jacks.

To connect:
  1. Connect the cable from the wall jack to the LINE port of the printer.

  2. Remove the protective plug from the EXT port of the printer, and then connect the telephone to the port.

Scenario 5: Country- or region-specific setup

Different countries or regions have different types of telephone wall jacks. The standard wall jack adopted by most countries or regions is the Registered Jack-11 (RJ-11). You need to have an RJ-11 plug, or a telephone cable that has an RJ-11 connector, so you can connect a device to an RJ-11 wall jack.

The fax ports on the back of the printer and the telephone cable that comes with the printer have RJ-11 connectors. If you have a different type of connector in your country or region, then you may need to use an RJ-11 adapter.

Connecting the printer to a non-RJ-11 wall jack

To connect:
  1. Connect one end of a telephone cable to the LINE port of the printer.

  2. Connect the other end of the cable to the RJ-11 adapter, and then connect the adapter to the wall jack.

  3. If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non-RJ 11 connector, then connect it directly to the wall jack.

  4. Notes:

If the additional device (telephone or answering machine) has an RJ-11 connector, then you can remove the wrap plug and connect the device to the EXT port of the printer.

Connecting the printer in countries or regions that use serial connection

In some countries or regions, you need to plug all devices into the wall jack. You cannot plug a telephone or answering machine into the EXT port of the printer. This is called serial connection.

Austria

Germany

Portugal

Belgium

Ireland

Spain

Denmark

Italy

Sweden

France

Netherlands

Switzerland

Finland

Norway

United Kingdom


Warning—Potential Damage: If your country or region is on the list, then do not remove the wrap plug from the EXT port of the printer. It is necessary for the proper functioning of the devices on the telephone line.
To connect:

Connect the cable from the wall jack to the line port of the printer.

Connecting the printer to a wall jack in Germany

The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones.

Connect the printer to any of the N ports.

To connect:
  1. Connect one end of a telephone cable to the LINE port of the printer.

  2. Connect the other end of the cable to the RJ-11 adapter, and then connect the adapter to an N port.

  3. If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown.

Entering your user information

Your user information includes your name or your company name, your fax number (which is your telephone number, unless you have a dedicated fax telephone line), and the time and date on your fax machine when a transmission is made. This information appears in the header and footer of the faxes that you send.

In some countries, you cannot send a fax without this information. Some fax machines block faxes without sender information, so make sure that you enter this information in your printer.

Setting the fax header
  1. From the printer control panel, navigate to:

    the home button > Setup > the select button > Fax Setup > the select button > Dialing and Sending > the select button > Fax Name > the select button

  2. Enter your name or your company name, and then press the select button.

    • To change a character, press the left arrow button.

    • To add a space, press the number 0.

  3. Press the arrow buttons to scroll to Fax Number, and then press the select button.

  4. Enter your fax number or your telephone number, and then press the select button.

Setting the fax footer

From the printer control panel, navigate to:

the home button > Setup > the select button > Fax Setup > the select button > Ringing and Answering > the select button > Fax Footer > the select button > On > the select button

Setting the date and time
  1. From the printer control panel, navigate to:

    the home button > Setup > the select button > Device Setup > the select button > Date/Time > the select button

  2. Enter the date, and then press the select button.

  3. Enter the time, and then press the select button.

Configuring the fax settings

You can configure the fax settings through the printer control panel or the fax software. If you configure the fax settings in the printer control panel, then the fax software imports those settings. The changes appear the next time you launch the fax software. The printer also saves the settings that you choose in the fax software, unless you set the printer to block changes made from the computer.

Configuring fax settings using the printer control panel

  1. From the printer control panel, navigate to:

    the home button > Setup > the select button > Fax Setup > the select button

  2. Configure the fax settings using the selections in the menu:

    From here

    You can

    Address Book

    Set up, view, or print the Address Book.

    Reports

    • Print activity logs. Activity logs let you view the sent and received fax history of your printer.

    • Print confirmation pages or transmission reports. These reports let you know if the faxes that you send are sent successfully.

    Ringing and Answering

    • Set the printer to receive faxes automatically or manually. Turn Auto Answer to On or Off.

    • Adjust the ringing volume.

    • Set the number of rings. This is important if you choose to receive faxes automatically (Auto Answer On).

    • Set the distinctive ring. If you subscribe to the distinctive ring feature on your telephone line, then set the correct pattern for the printer in this menu.

    • Enable fax forwarding.

    • Set a manual answer code. This is the code you press to receive faxes manually.

    • Set the Caller ID pattern that you want. Some countries or regions have multiple patterns.

    • Set the printer to fit incoming faxes into a page when printing.

    • Set the fax footer.

    2-Sided Faxes

    • Set the printer to print incoming faxes on both sides of the paper.

    Dialing and Sending

    • Set your fax name and fax number.

    • Adjust the dialing volume.

    • Set the dial method, redial time, number of redial attempts, dialing prefix, and fax sending speed.

    • Convert sent faxes into modes that receiving fax machines recognize. Otherwise, such faxes are aborted.

    • Enable error correction during transmission.

    Fax Blocking

    Block unwanted incoming faxes.


Configuring fax settings using the fax software

Before you begin, make sure that:

Using the Fax Setup Wizard in Windows
  1. Click the start button or Start.

  2. Click All Programs or Programs, and then select the printer program folder from the list.

  3. Click Printer Home > Fax > Set up the printer to fax.

    The Fax Setup Wizard opens.

  4. Run the Fax Setup Wizard. Make sure you select the correct telephone service and connection. The wizard configures optimal fax settings based on your connection.

  5. Note: If you want to configure the advanced fax settings, then from the Printer Home, click Fax > Configure the advanced fax settings. This launches the Printer Setup Utility.
Using the Printer Settings in Macintosh
  1. From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder.

  2. Double-click Printer Settings.

  3. Configure the fax settings using the printer software.

To view the help information for the fax software, click Help or the help icon.

Creating a contact list

You can create a contact list using the Address Book in the printer control panel or the phone book in the fax software. If you create a contact list in the printer control panel, then the fax software automatically saves those contacts as Speed Dial entries. Likewise, when you add contacts to the Speed Dial list of the fax software, the printer automatically saves them to the printer Address Book.

You can save up to 89 contacts and 10 fax groups in the contact list.

Creating a contact list using the printer control panel

  1. From the printer control panel, navigate to:

    the home button > Setup > the select button > Fax Setup > the select button > Address Book > the select button

  2. To add a fax number to your Address Book:

    1. Press the arrow buttons to scroll to Add Entry, and then press the select button.

    2. Use the keypad to enter the contact name in the Name field.

      • To change a character, press the left arrow button.

      • To add a space, press the number 0.

    3. Press the up or down arrow button to move the cursor to the Number field.

    4. Use the keypad to enter the fax number in the Number field, and then press the select button to save the entry.

    5. If you want to add another entry, then repeat steps a through d.

  3. To add a fax group:

    1. Press the arrow buttons to scroll to Add Group, and then press the select button.

    2. Use the keypad to enter a group name, and then press the select button.

      • To change a character, press the left arrow button.

      • To add a space, press the number 0.

    3. Press the arrow buttons to select whether you want to add a contact manually or import a contact. Press the select button when you make a selection.

      • If you want to add a contact manually, then use the keypad to enter the fax number, and then press the select button.

      • If you want to import a contact, then press the arrow buttons to select a contact from the Address Book or the History List. Press the select button when you make a selection.

    4. When you are finished adding contacts to the group, select Done.

Creating a contact list using the fax software

For Windows users
  1. Click the vista start button or Start.

  2. Click All Programs or Programs, and then select the printer program folder from the list.

  3. Click Printer Home > Fax  > Edit contact list.

    The Contacts tab of the Printer Setup Utility opens.

  4. Click Select from phonebook.

  5. From the Phonebook field, choose a phone book.

  6. Select the contact that you want to add, and then click Add to or change list to import the contact.

    Note: To add contacts, you need to import contacts from the phone books on your computer that are supported by the fax software. In addition to the software Address Book, you may also have phone books of the mail clients installed on your computer, such as Microsoft Outlook.
  7. Click OK.

For Macintosh users
  1. From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder.

  2. Double-click Printer Settings.

  3. Click the Contacts tab.

    • To add contacts, click the Individuals tab.

    • To add fax groups, click the Groups tab.

  4. Click the Address Book icon to open the Address Book.

    Note: To add contacts, you need to import contacts from the Address Book on your Macintosh computer. If the contact is not in the Mac Address Book, then first add the contact to the address book, and then import it.
  5. From the Address Book, click and drag the contacts that you want to add to the Contacts list.

For more information on the fax software, click Help or the help icon.

Sending faxes

ADF

Scanner glass

The illustration shows the paper being loaded through autofeed.

Use the ADF for multiple-page documents.

Note: The ADF is available only on select models. If you purchased a printer without an ADF, load original documents or photos on the scanner glass.

loading the scanner glass

Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).


Tips for sending faxes

Sending faxes using the printer control panel

  1. From the printer control panel, navigate to:

    home button > Fax

  2. Enter a fax number, or press Address Book to select a number from the Speed Dial or Group Dial list.

  3. If you want to send a fax to a single recipient, then press the select button.

    If you want to send a fax to a group of numbers (broadcast fax), then press the left or right arrow button to enter another number, and then press the select button. Repeat this step to add more numbers.

  4. Press the Color/Black button to select a color or black-and-white fax.

  5. Press the start button to start the fax job.

Warning—Potential Damage: Do not touch the cables or the LINE and EXT ports while actively sending a fax.
Tip:

Sending faxes using the computer

For Windows users
  1. With a document open, click File > Print.

  2. Make sure the appropriate printer is selected, and then click Properties, Preferences, Options, or Setup.

  3. Click the Fax tab, and then make sure Enable Fax is selected.

  4. Enter the recipient fax number or numbers in the “Fax number(s)” field.

    You can enter fax numbers manually or by using the Phone Book feature.

  5. If necessary, enter a prefix in the Dialing Prefix dialog.

  6. Select the appropriate paper size and page orientation.

  7. Select Include Cover Page with Fax, and enter the appropriate information if you want to include a cover page with the fax.

  8. Click OK.

For Macintosh users
  1. With a document open, choose File > Print.

  2. From the Printer pop-up menu, select the fax version of your printer.

    Note: In order to see the fax options on the Print dialog, you must use the fax driver for your printer. If the fax version of the printer is not on the list, then choose Add a printer, and then choose the fax version of the printer.
  3. Enter the name and number of the recipient.

  4. Click Fax.

Receiving faxes

Tips for receiving faxes

When receiving faxes:

Receiving faxes automatically

  1. Make sure that Auto Answer is on:

    From the printer control panel, navigate to:

    the home button > Setup > the select button > Fax Setup > the select button > Ringing and Answering >the select button > Auto Answer > the select button > On > the select button

  2. Set the number of rings before the printer picks up incoming faxes:

    1. Press the arrow buttons to scroll to Pick Up On, and then press the select button.

    2. Press the arrow buttons to scroll to the number of rings that you want, and then press the select button to save the setting.

    When the number of rings you set is detected, the printer automatically receives the incoming fax.

Warning—Potential Damage: Do not touch the cables or the LINE and EXT ports while actively receiving a fax.
Tips:

Receiving faxes manually

  1. Turn off Auto Answer:

    From the printer control panel, navigate to:

    the home button > Setup > the select button > Fax Setup > the select button > Ringing and Answering > the select button > Auto Answer > the select button > Off > the select button

  2. When the telephone rings and you hear fax tones when you pick up the handset, press the start button on the printer or *9* on the telephone attached to the printer.

Warning—Potential Damage: Do not touch the cables or the LINE and extension ports while actively receiving a fax.
Tips:

Faxing FAQ

If I skipped the fax setup initially, do I need to run the installer again to set up the fax?

You do not need to run the installer again. You can set up and configure the fax through the fax software that was installed with the printer software.

  1. Connect the printer to the telephone line. For more information, see Setting up the printer to fax.

  2. Configure the fax settings using the fax software. To access the fax software:

    For Windows users
    1. Click the vista start button or Start.

    2. Click All Programs or Programs, and then select the printer program folder from the list.

    3. Click Printer Home > Fax  >Set up the printer to fax.

      The Fax Setup Wizard opens.

    4. Run the wizard. Make sure you select the correct telephone service and connection. The wizard configures optimal fax settings based on your connection.

    For Macintosh users
    1. From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder.

    2. Double-click Printer Settings, and then configure the fax settings.

What is a splitter and what type of splitter should I use?

If there are limited wall jacks in your home or limited ports on your adapter, then you can use a phone splitter. A splitter splits the telephone signal and allows you to connect multiple devices to the wall jack. It has two or more ports where you can plug the devices. Do not use a line splitter.

To make sure that you are using the correct splitter, plug an analog telephone into the splitter and then listen for a dial tone.

What is my fax number?

In most cases, your telephone number is also your fax number. If you subscribe to the Distinctive Ring Pattern Detection (DRPD) service offered by telephone companies, then your fax number is the number that you assigned to the printer. Make sure that you enter the correct distinctive ring pattern for that number in the fax software or in the Fax Setup menu of the printer control panel.

If you have more than one telephone line, then make sure that you enter the number for the line on which the printer is connected.

What is my dialing prefix?

The dialing prefix is the number or series of numbers that you press before you can dial the actual fax number or telephone number. If the printer is in an office setting or in a private branch exchange, then this can be a specific number that you need to press so you can make a call outside the office. This can also be a country code or an area code that you need to enter if you are sending faxes outside of town. This can be very useful if you frequently send faxes to the same country or area. When you set the dialing prefix in the utility, the printer automatically inputs the prefix when you dial the fax number or telephone number.

You can enter up to 8 characters as your dialing prefix. The valid characters are the numbers 0–9, the letters P and W (uppercase and lowercase), and the characters pound (#) and star (*). If you are using the fax software to enter the dial prefix, then you may also include the characters minus and comma.

Notes:

When do I need to set Auto Answer to On?

Auto Answer is set to On by default, which lets the printer receive faxes automatically.

If the printer is connected to the same telephone line with an answering machine, then you must set Auto Answer to On so that you can receive both your voice calls and your faxes. Make sure that the answering machine is set to pick up on fewer rings than the rings set in the printer. This lets the other devices pick up the voice calls first. If an incoming call is a fax, the printer can detect fax signals on the line and takes the call.

How many rings should I set?

If the printer is sharing a line with an answering machine, then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.

If the printer is on a dedicated fax line, then you may set the printer to pick up on any number of rings that you want.

How do I set the distinctive ring for the printer?

Setting the correct ring is important if you subscribe to the Distinctive Ring Pattern Detection (DRPD) feature offered by telephone companies. This feature allows you to have multiple telephone numbers on one telephone line. Each telephone number has a designated ring pattern (All Rings, Single Ring Only, Double Ring Only, Triple Ring Only, Single or Double Rings Only, Single or Triple Rings Only, Double or Triple Rings Only). The different ring patterns let you know what telephone number was dialed, and what device you should use to answer the call.

Assign one of your telephone numbers to the printer as the fax number, and then set the printer to answer the ring pattern of that number. If the pattern is set incorrectly, then the printer rings, but it never receives the fax.

Distinctive Ring is also called Ident-a-Call, Smart Ring, Teen Ring, RingMaster, or IdentaRing.

  1. From the printer control panel, navigate to:

    the home button > Setup > the select button > Fax Setup > the select button > Ringing and Answering > the select button > Ring Pattern > the select button

  2. Press the arrow buttons to scroll to the ring pattern you want, and then press the select button.

How can I check the dial tone?

A dial tone lets you know if the telephone line is working or if the printer is properly connected to the telephone line. If you encounter problems sending and receiving faxes, then make sure you can hear a dial tone on the line and through the printer.

Make sure the telephone line and the wall jack are working
  1. Plug an analog telephone into the wall jack.

  2. Listen for a dial tone through the telephone handset.

    If you hear a dial tone, then the telephone line and the wall jack are working.

    If you do not hear a dial tone, plug the analog telephone into a second wall jack, and then listen for a dial tone. If you hear a dial tone, then the telephone line is working but the first wall jack is not working.

Make sure the printer is connected properly to the telephone line
  1. While the printer is connected to a telephone line through the LINE port on the back of the printer, plug an analog telephone into the extension port of the printer.

  2. Listen for a dial tone.

    If you hear a dial tone, then the telephone line is working and properly connected to the printer.

If you do not hear a dial tone through both the wall jack and the printer, then see the Fax troubleshooting checklist.

How do I adjust the speaker volume on the printer?

Listen to the dial tone to check if the telephone line is working and to check if the cables and devices are connected properly in your telephone network. If you set the printer to receive faxes manually, then make sure that you set the ringer volume loud enough for you to hear it.

Adjusting the dialing volume
  1. From the printer control panel, navigate to:

    the home button > Setup > the select button > Fax Setup > the select button > Dialing and Sending > the select button > Speaker Volume > the select button

  2. Press the up or down arrow buttons to select a dial volume setting, and then press the select button.

Adjusting the ringer volume
  1. From the printer control panel, navigate to:

    the home button > Setup > the select button > Fax Setup > the select button > Ringing and Answering > the select button > Ringer Volume > the select button

  2. Press the up or down arrow buttons to select a ringer volume setting, and then press the select button.

How can I make sure that fax calls go to the printer and voice calls go to the answering machine?

To make sure the printer picks up incoming faxes, set Auto Answer to On, and then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.

What settings work best with voice mail service?

Voice mail and fax can share the same telephone line if you subscribe to a distinctive ring service offered by your telephone company. This feature allows you to have multiple telephone numbers on one telephone line. Each telephone number has a designated ring pattern (All Rings, Single Ring Only, Double Ring Only, Triple Ring Only, Single or Double Rings Only, Single or Triple Rings Only, Double or Triple Rings Only). The different ring patterns let you know which telephone number was dialed, and which device you should use to answer the call.

If you do not have distinctive ring service, then set the printer to receive faxes manually (Auto Answer Off). This setting lets you receive both voice calls and fax calls, but works best if you use voice mail more often. You need to turn off voice mail whenever you are expecting a fax.

How do I change the resolution of the documents that I fax?

The resolution, or fax quality, of the documents that you send may affect fax transmission. The receiving fax machine may not support high resolutions and may not be able to receive your fax. You can fix this by enabling Auto Fax Conversion, but the automatic conversion may result in an unreadable fax, especially if the original document is already blurred.

Choose a fax quality that best suits the capacity of the receiving fax machine and the quality of the original document.

Quality

Black resolution

Color resolution

Standard

200 x 100

200 x 200

Fine

200 x 200

200 x 200

Superfine

300 x 300

200 x 200

Ultrafine

300 x 300 (half-toned)

200 x 200


When sending a fax, after entering the fax number, press the arrow buttons to select a fax quality, and then press the select button.

How do I send a fax at a scheduled time?

  1. From the printer control panel, navigate to:

    the home button > Fax

  2. Enter the fax number of the recipient, or press Address Book to select a number from the Speed Dial or Group Dial list.

  3. Press the arrow buttons to scroll to Schedule Fax.

  4. Enter the time you want to send the fax, and then press the select button.

  5. Press the start button to start scanning the document and to save the scheduled fax.

    The printer sends the fax at the designated time. Do not turn off the printer or unplug it from the telephone line before the scheduled time.

How do I send a fax using a phone calling card?

  1. Press Dial tone.

    You should hear the dial tone of the telephone line.

  2. Enter the calling card information, and then when you are connected to the telephone carrier, follow the prompts.

  3. When prompted, enter the fax number of the recipient, and then press the Start button.

How do I know that the fax was sent successfully?

You can set the printer to print a confirmation page, or transmission report, every time you send a fax. This report includes the date and time that the fax was sent. If the fax job is unsuccessful, then the report also includes the cause of the error.

  1. From the printer control panel, navigate to:

    the home button > Setup > the select button > Fax Setup > the select button > Reports > the select button > Transmission Log Printing > the select button

  2. Press the arrow buttons to select a report printing option:

    • If you want to print a report every time you send a fax, then select Print Log.

    • If you do not want to print the report, then select Do not print log.

    • If you want to save on ink and print a report only when a fax job is unsuccessful, then select Print only for error.

  3. Press the select button.

How do I view the fax history of the printer?

You can view the fax history of the printer on the display. You can also print reports of sent or received faxes, or both.

From the printer control panel, navigate to:

the home button > Setup > the select button > Fax Setup > the select button > Reports > the select button > Fax History > the select button

How do I print a fax on both sides of the paper?

  1. From the printer control panel, navigate to:

    the home button > Setup > the select button > Fax Setup > the select button > 2-Sided Faxes > the select button

  2. Press the arrow buttons to select a setting:

    • Never—Incoming faxes are never printed on both sides of the paper regardless of the 2-sided button setting.

    • Always—Incoming faxes are always printed on both sides of the paper regardless of the 2-sided button setting.

  3. Press the select button.

How do I forward a fax?

  1. From the printer control panel, navigate to:

    the home button > Setup > the select button > Fax Setup > the select button > Ringing and Answering > the select button > Fax Forward > the select button

  2. Press the arrow buttons to scroll to Forward or Print & Forward, and then press the select button.

  3. Using the keypad, enter the number to which you want to forward the fax, and then press the select button.

When you enable this option, all the faxes that you receive are automatically forwarded until you disable it.

To disable fax forwarding, return to the Fax Forward menu, and then select Off.

Can I block faxes?

You can block faxes from specific numbers. You can also block junk faxes and faxes from unidentified senders (senders without a Caller ID). This feature is helpful if you want to receive faxes automatically but want to filter the faxes that you receive.

  1. Turn on fax blocking.

    From the printer control panel, navigate to:

    the home button > Setup > the select button > Fax Setup > the select button > Fax Blocking > the select button > Turn On/Off > the select button > On > the select button

  2. Add a number to block.

    1. Press the arrow buttons to scroll to Add, and then press the select button.

    2. Use the keypad to enter the name of the person you want to block.

    3. Press the down arrow button to move the cursor to the Number field.

    4. Use the keypad to enter the fax number, and then press the select button .

    5. Repeat steps 2b through 2d until you have added all the numbers that you want to block. You can block up to 50 numbers.

  3. Block unidentified faxes (faxes without a Caller ID number).

    1. Press the arrow buttons to scroll to Block No ID, and then press the select button.

    2. Press the arrow buttons to scroll to On, and then press the select button to save the setting.

Can I retrieve failed faxes?

The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out of ink or runs out of paper, then you can print the fax later after the error is resolved.

However, you cannot retrieve a failed fax if the failure is due to power loss. In this case, the printer automatically prints an error report the next time it is turned on. For incoming faxes, the error report lets you know who sent the fax and how many pages were not printed. For outgoing faxes, it lets you know how many pages were not sent.