Poor quality at the edges of the page

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

Check minimum print settings

Unless you are using the borderless feature, use these minimum print margin settings:

• Left and right margins:

  • 6.35 mm (0.25 in.) for letter-size paper

  • 3.37 mm (0.133 in.) for all paper sizes except letter

• Top margin: 1.7 mm (0.067 in.)

• Bottom margin: 12.7 mm (0.5 in.)

Select the Borderless print feature

For Windows users

1. With a photo open, click File > Print.

2. Click Properties, Preferences, Options, or Setup.

3. Navigate to:

   Paper/Finishing tab > select a borderless setting > OK

4. Click Print.

For Macintosh users

1. With a photo open, choose File > Page Setup.

2. From the “Format for” pop-up menu, choose your printer.

3. From the Paper Size pop-up menu, choose a paper size that has “(Borderless)” in its name.

   For example, if you loaded a 4 x 6 photo paper, then choose US 4 x 6 in (Borderless).

4. Click OK.

5. From the menu bar, choose File > Print.

6. From the Printer pop-up menu, choose your printer.

7. From the print options pop-up menu, choose Quality & Media.

8. From the Paper Type pop-up menu, choose a paper type.

9. From the Print Quality pop-up menu, choose Best or Photo.

10. Click Print.

Streaks or lines on printed image

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

Check the ink levels

Replace low or empty ink cartridges.

Select a higher print quality from the printer software

Make sure the ink cartridges are properly installed

Align the printhead

Clean or Deep Clean the printhead nozzles

Print speed is slow

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

Select a lower print quality from the printer software

Manually select a paper type that matches the type of paper you are using

Remove and reinstall the printer software

Maximize computer processing speed

• Close all applications not in use.

• Minimize the number and size of graphics and images in the document.

Add memory to the computer

Consider upgrading the RAM.

Computer slows down when printing

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

Check the USB connection between the printer and computer

If your computer is connected to the printer through a USB cable, then try using a different USB cable.

Refresh your network connections

1. If your computer is connected to an Ethernet or wireless network, then turn off the access point (wireless router) and turn it back on.

2. Wait one minute for the printer and computer to reestablish the connection.

Close all applications not in use

Temporarily close unused applications or end processes that are taking too much memory from your computer.

Check your computer performance

You may need to change how your computer manages resources and processes.

For more information on improving computer performance, see the documentation that came with your operating system.