Solving paper feed problems

Paper frequently jams

These are possible solutions. Try one or more of the following:

Check the paper

Use recommended paper and specialty media. For more information, see the chapter about paper and specialty media guidelines.

Make sure there is not too much paper in the paper tray

Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder.

Check the paper guides

Move the guides in the tray to the correct positions for the paper size loaded.

The paper may have absorbed moisture due to high humidity

Paper jam message remains after jam is cleared

Check the paper path

The paper path is not clear. Clear jammed paper from the entire paper path, and then touch Continue.

Page that jammed does not reprint after you clear the jam

Turn on Jam Recovery

In the Setup menu, Jam Recovery is set to Off. Set Jam Recovery to Auto or On:

  1. Make sure the printer is on and Ready appears.

  2. On the home screen, touch touch the key icon.

  3. Touch Settings.

  4. Touch General Settings.

  5. Touch the down arrow until Print Recovery appears.

  6. Touch Print Recovery.

  7. Touch the right arrow next to Jam Recovery until On or Auto appears.

  8. Touch Submit.

  9. Touch home button.