Clearing jams

Jam error messages appear on the control panel display and include the area of the printer where the jam occurred. When there is more than one jam, the number of jammed pages is displayed.

Avoiding jams

The following hints can help you avoid jams:

Paper tray recommendations

Make sure the paper lies flat in the tray.
Do not remove a tray while the printer is printing.
Do not load a tray while the printer is printing. Load it prior to printing, or wait for a prompt to load it.
Do not load too much paper. Make sure the stack height does not exceed the indicated maximum height.
Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing too tightly against the paper or envelopes.
Push the tray in firmly after loading paper.

Paper recommendations

Use only recommended paper or specialty media.
Do not load wrinkled, creased, damp, bent, or curled paper.
Flex, fan, and straighten paper before loading it.
Do not use paper that has been cut or trimmed by hand.
Do not mix paper sizes, weights, or types in the same stack.
Make sure all sizes and types are set correctly in the printer control panel menus.
Store paper per the manufacturer's recommendations.

Understanding jam numbers and locations

When a jam occurs, a message indicating the jam location appears on the display. Open doors and covers and remove trays to access jam locations. To resolve any paper jam message, you must clear all jammed paper from the paper path.

Jam numbers	What to do
200–202	Open Door A, and then remove the jam.
203	Open Doors A and E, and then remove any jams.
230	Lower the duplex unit (Door D), and then remove the jam. Open Doors A and E, and then remove any jams.
231	Lower the duplex unit (Door D), and then remove the jam. Open Door A, and then remove the jam.
24x	Open each tray, and then remove any jams.
250	Remove all media from the multipurpose feeder. Flex and stack the media. Reload the multipurpose feeder. Adjust the paper guide.
280–281	Open Door A, and then remove the jam. Lift Door F, and then remove the jam.
282	Lift Door F, and then remove the jam.
283	Open Door H, and then remove the jam.
284	Lower the duplex unit (Door D), and then remove the jam. Open Doors A and E, and then remove any jams.
285–286	Open Door H, and then remove the jam.
287–288	Open Doors F and G, and then remove the jam.
289	Open Door G, and then remove the jam.
290–294 jams	Open the ADF cover and the scanner cover, and then remove any jams.
293	On the touch screen, select the location of your original document. Finish your job without further scanning. Restart scanning. Cancel the job and clear the message.

203, 230–231 paper jams

203 paper jam

Open Door A by pushing the release latch up and lowering the door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Open Door E by pushing the release latch and lowering the door.
Pull the jam up.
Close Door E.
Close Door A.

230 paper jam

Open Door D.
Remove the jam.
Close Door D.
Open Door A by pushing the release latch up and lowering the door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Open Door E by pushing the release latch and lowering the door.
Pull the jam up.
Close Door E.
Close Door A.

231 paper jam

Open Door D.
Remove the jam.
Close Door D.
Open Door A by pushing the release latch up and lowering the door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Pull the jam up and toward you.
Note: If the jam does not move immediately, stop pulling. Push down and pull the green lever to make it easier to remove the jam. Make sure all paper fragments are removed.
Close Door A.

24x paper jam

Jam in Tray 1

Remove Tray 1 from the printer.
Remove the jam.
Insert Tray 1.

If all jams are cleared, then the printer resumes printing.

Clearing Area A

Open Door A by pushing the release latch up and lowering the door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Pull the jam up and toward you.
Note: If the jam does not move immediately, stop pulling. Push down and pull the green lever to make it easier to remove the jam. Make sure all paper fragments are removed.
Close Door A.

Clearing Area B

Open Door B.
Pull the jam up and toward you.
Close Door B.
Touch Continue.

Clearing Area C

Open Door C.
Pull the jam up and toward you.
Close Door C.
Touch Continue.

280–282 paper jams

280-281 paper jams

Open Door A by pushing the release latch up and lowering the door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Pull the jam up and toward you.
Note: If the jam does not move immediately, stop pulling. Push down and pull the green lever to make it easier to remove the jam. Make sure all paper fragments are removed.
Close Door A.
Open Door F.
Remove the jam.
Close Door F.

282 paper jam

Open Door F.
Remove the jam.
Close Door F.

283, 289 staple jams

283 paper jam

Lift Door H.
Remove the jam.
Close Door H.

289 staple error

Open Door G.
Hold the lever on the staple cartridge holder, and move the holder to the right.
Firmly pull the colored tab to remove the staple cartridge.
Use the metal tab to lift the staple guard, and then pull out the sheet of staples.
Discard the entire sheet.
Look through the clear covering on the bottom of the cartridge holder to make sure no staples are jammed at the entrance.
Press down on the staple guard until it snaps securely into place.
Push the cartridge holder firmly into the stapler until the holder clicks into place.
Close Door G.
Priming Stapler appears. Priming ensures the stapler is functioning properly.

28x paper jam

284 paper jam

Open Door F.
Remove the jam.
Close Door F.
Open Door G.
Remove the jam.
Close Door G.
Lift Door H.
Remove the jam.
Close Door H.

285–286 paper jams

Lift Door H.
Remove the jam.
Close Door H.

287–288 paper jams

Open Door F.
Remove the jam.
Close Door F.
Open Door G.
Remove the jam.
Close Door G.

290–294 paper jams

Remove all original documents from the ADF.
Lift the ADF cover latch.
Open the ADF cover, and then remove any jammed paper.
Raise the sheet guard.
Turn the paper advance wheel to the left to remove any jammed pages.
Close the ADF cover.
Open the scanner cover, and remove any jammed pages.
Close the scanner cover.
Touch Continue.

293 paper jam

The printer was sent a scan job, but found no original document in the ADF. Try one or more of the following:

Touch Continue if no scan job is active when the message appears. This clears the message.
Touch Cancel Job if a scan job is processing when the message appears. This cancels the job and clears the message.
Touch Scan from Automatic Document Feeder if the page jam recovery is active. Scanning resumes from the ADF immediately after the last successfully scanned page.
Touch Scan from flatbed if page jam recovery is active. Scanning resumes from the scanner glass immediately after the last successfully scanned page.
Touch Finish job without further scanning if page jam recovery is active. The job ends at the last successfully scanned page, but the job is not canceled. Successfully scanned pages go to their destination: copy, fax, e-mail, or FTP.
Touch Restart job if job recovery is active and the job is restartable. The message clears. A new scan job containing the same parameters as the previous job starts.