Understanding printer messages

List of status and error messages

Answering

The printer is answering a fax call. Wait for the message to clear.

Bin <x> Full

Remove the stack of paper from the specified exit bin to clear the message.

Busy

Wait for the message to clear.

Calibrating

Wait for the message to clear.

Call complete

A fax call is completed. Wait for the message to clear.

Cancel not available

Wait for the message to clear.

Canceling

Wait for the message to clear.

Change <src> to <x>

You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray. This may cause clipping of text or images.

Check <src> guides

The printer cannot determine the size of the paper.

Clearing job accounting statistics

Wait for the message to clear.

Close cover <x>

Close the specified cover to clear the message.

Close door <x>

Close the specified door.

Connect <x>bps

The fax is connected. Wait for the message to clear.

Note: <x> is the baud rate per second.

Copies

Enter the desired number of copies.

Defragmenting Flash DO NOT POWER OFF

Wait for the message to clear.

Warning—Potential Damage: Do not turn the printer off while this message appears on the display.

Delete/Delete all/Delete all confidential jobs

Deleting

Wait for the message to clear.

Dialing

A fax number is dialed. If the number is too long to fit on the screen, only the word Dialing appears. Wait for the message to clear.

Disk Corrupted. Reformat?

The printer attempted a hard disk recovery on a corrupted hard disk, and the hard disk cannot be repaired. The hard disk must be reformatted.

Touch Reformat disk to reformat the hard disk and clear the message.

Note: Reformatting the disk deletes all the files currently stored on the disk.

Disk recovery x/y XX% DO NOT POWER OFF

Wait for the message to clear.

Warning—Potential Damage: Do not power off while the printer is attempting to recover the printer hard disk.

Disk recovery takes place in several phases. The percentage completed during each phase appears on the display.

Empty hole punch box

Empty the hole punch box, and then reinsert it into the finisher. Wait for the message to clear.

Encrypting disk x/y XX% DO NOT POWER OFF

Wait for the message to clear.

Warning—Potential Damage: Do not power off while the printer is encrypting the printer hard disk.

The percentage completed appears on the display.

Enter PIN

Enter the PIN you created in Print Properties when the confidential job was sent for printing.

Enter PIN to lock

Enter the PIN you created to lock the control panel and prevent menu changes.

Error reading USB drive

Remove the device and wait for the message to clear. The USB drive may be corrupted.

Fax failed

The fax failed to be sent. Wait for the message to clear.

Flushing buffer

Wait for the message to clear.

Formatting Disk x/y XX% DO NOT POWER OFF

Wait for the message to clear.

Warning—Potential Damage: Do not power off while the printer is formatting the printer hard disk.

The percentage completed appears on the display.

Formatting Flash DO NOT POWER OFF

Wait for the message to clear.

Warning—Potential Damage: Do not power off while the printer is formatting the flash memory.

Incorrect orientation

Change the orientation of the paper in the tray or the position of the paper guides. Make sure the print job is requesting the correct paper size.

Insert hole punch box

Insert the hole punch box into the finisher. Wait for the message to clear.

Insert Tray <x>

Insert the specified tray into the printer.

Internal System Error, Reload Bookmarks

Internal System Error, Reload Security Certificates

Invalid Engine Code

You need to download valid engine code for the printer.

For information about downloading code, see the User's Guide on the Software and Documentation CD.

Note: Engine code may be downloaded while this message appears on the display.

Invalid file format

A file stored on the USB drive is invalid. The file extension is correct, but the file contents are not properly formatted. Convert files to any of the following supported file types: .pdf, .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, or .dcx.

Invalid PIN

Enter a valid PIN.

Invalid Network Code

You need to download valid network printing code for the internal print server. The internal print server is a hardware option installed inside the printer.

Note: Network code may be downloaded while this message appears on the display.

Job stored for delayed transmission

The scanning completes for a delayed send fax job. Wait for the message to clear.

Line busy

A fax number is dialed, but the fax line is busy. Wait for the message to clear.

Load manual feeder with <x>

Load staples <x>

Load <src> with <x>

Menus are disabled

The printer menus are disabled. The printer settings cannot be changed from the control panel. Contact your system support person for help.

Note: When menus are disabled, it is still possible to cancel a print job, print a confidential job, or print a held job.

Network/Network <x>

The printer is connected to the network.

Network indicates that the printer is using the standard network port built into the printer system board. Network <x> indicates that an internal print server is installed inside the printer or that the printer is connected to an external print server.

No answer

A fax number is dialed, but no connection is made. Wait for the message to clear.

No dial tone

The printer does not have a dial tone. Wait for the message to clear.

No held jobs

Wait for the message to clear.

No jobs to cancel

Wait for the message to clear.

No recognized file types

Either there are no files saved on the USB drive, or the files saved are not supported. Convert files to any of the following supported file types: .pdf, .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, or .dcx.

Power Saver

The printer is saving power while it waits for the next print job.

Printer locked, enter PIN to unlock

The control panel is locked. Enter the correct PIN to unlock it.

Printing

Wait for the message to clear.

Programming disk DO NOT POWER OFF

Wait for the message to clear.

Warning—Potential Damage: Do not turn the printer power off while Programming disk appears on the display.

Programming flash DO NOT POWER OFF

Wait for the message to clear.

Warning—Potential Damage: Do not turn the printer power off while Programming flash appears on the display.

Programming System Code DO NOT POWER OFF

Wait for the message to clear.

Warning—Potential Damage: Do not turn the printer power off while Programming System Code appears on the display.

Queued for sending

The scanning process of a fax job completed, but the job is not sent yet because another fax job is being sent or received. Wait for the message to clear.

Reading USB drive DO NOT REMOVE

Wait for the message to clear.

Ready

The printer is ready to receive print jobs.

Receive complete

The printer has received an entire fax job. Wait for the message to clear.

Receiving page <n>

The printer receives page <n> of the fax job, where <n> is the number of the page received. Wait for the message to clear.

Remote Management Active DO NOT POWER OFF

The printer settings are being configured. Wait for the message to clear.

Warning—Potential Damage: Do not turn the printer power off while Remote Management Active appears on the display.

Remove paper from all bins

Output bins have reached their capacity. Remove paper from all output bins to clear the message and continue printing.

Remove paper from standard bin

The standard exit bin has reached its capacity. Remove paper from the standard exit bin to clear the message and continue printing.

Remove paper from bin <x>

The specified output bin has reached its capacity. Remove paper from the specified bin to clear the message and continue printing.

Replace all originals if restarting job.

One or more messages which interrupted a scan job are now cleared. Replace the original documents in the scanner to restart the scan job.

Resetting the printer

Wait for the message to clear.

Restore Held Jobs?

Restoring Factory Defaults

Wait for the message to clear.

When factory default settings are restored:

Restoring Held Job(s) x/y

Scan Document Too Long

The scan job exceeds the maximum number of pages. Touch Cancel Job to clear the message.

Scanner ADF Cover Open

The ADF cover is open. The message clears when the cover is closed.

Sending page <n>

The printer sends page <n> of the fax job, where <n> is the number of the page sent. Wait for the message to clear.

Note: 

Serial <x>

The printer is using a serial cable connection. The serial port is the active communication link.

Set clock

The clock is not set. This message appears if no other fax status message appears. It remains until the clock is set.

Some held jobs were not restored

Touch Continue to delete the specified job.

Note: Some held jobs are not restored. They stay on the hard disk and are inaccessible.

Some held jobs will not be restored

Standard Bin Full

Remove the stack of paper from the standard exit bin to clear the message.

Staples <x> empty or misfed

Load the specified staple cartridge into the finisher to clear the message and continue stapling.

Staples <x> low or missing

Load the specified staple cartridge in the finisher to clear the message.

System busy, preparing resources for job.

Not all resources needed for the job are available. Wait for the message to clear.

System busy, preparing resources for job. Deleting held job(s).

Not all resources needed for the job are available. Some held jobs are deleted to free system memory. Wait for the message to clear.

Submitting Selection

Wait for the message to clear.

Tray <x> Empty

Load paper in the tray to clear the message.

Tray <x> Low

Load paper in the specified tray to clear the message.

Tray <x> Missing

Insert the specified tray into the printer.

USB/USB <x>

The printer is using a USB cable connection. The USB port is the active communication link.

Waiting

The printer has received data to print, but is waiting for an End-of-Job command, a Form Feed command, or additional data.

Waiting for redial

The printer is waiting to redial the fax number. Wait for the message to clear.

1565 Emul Error Load Emul Option

The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card.

To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com.

31 Missing or defective <color> cartridge

The specified toner cartridge is either missing or not functioning properly.

32 Replace unsupported <color> cartridge

Remove the specified toner cartridge, and then install a supported one.

34 Incorrect paper size, check <src>

34 Short paper

35 Insufficient memory to support Resource Save feature

37 Insufficient memory to collate job

37 Insufficient memory for Flash Memory Defragment operation

37 Insufficient memory, some held jobs will not be restored

The printer was unable to restore some or all of the confidential or held jobs on the printer hard disk.

Touch Continue to clear the message.

38 Memory full

39 Page is too complex to print

40 <color> invalid refill, change cartridge

Remove the specified toner cartridge, and then install a new one.

50 PPDS font error

51 Defective flash detected

52 Flash full

53 Unformatted flash detected

54 Serial option <x> error

54 Standard network software error

54 Network <x> software error

55 Unsupported option in slot <x>

  1. Turn the printer power off.

  2. Unplug the power cord from the wall outlet.

  3. Remove the unsupported optional interface card or internal print server from the printer system board.

  4. Connect the power cord to a properly grounded outlet.

  5. Turn the printer power back on.

56 Parallel port <x> disabled

56 Serial port <x> disabled

56 Standard USB port disabled

56 USB port <x> disabled

57 Configuration change, held jobs were not restored

Touch Continue to clear the message.

58 Too many disks installed

  1. Turn the printer power off.

  2. Unplug the power cord from the wall outlet.

  3. Remove the extra disks.

  4. Connect the power cord to a properly grounded outlet.

  5. Turn the printer power back on.

58 Too many flash options installed

  1. Turn the printer power off.

  2. Unplug the power cord from the wall outlet.

  3. Remove the excess flash memory.

  4. Connect the power cord to a properly grounded outlet.

  5. Turn the printer power back on.

58 Too many trays attached

  1. Turn the printer power off.

  2. Unplug the power cord from the wall outlet.

  3. Remove the additional trays.

  4. Connect the power cord to a properly grounded outlet.

  5. Turn the printer power back on.

61 Remove defective hard disk

62 Disk full

63 Unformatted disk

If the error message remains, the hard disk may be defective and require replacing.

80 Scheduled maintenance <x>

Contact Customer Support, and report the message. The printer needs to have scheduled maintenance done.

82 Replace waste toner box

The waste toner box is full.

  1. Replace the waste toner box.

  2. Clear the paper path.

82 Waste toner box nearly full

82 Waste toner box missing

Insert the waste toner box.

84 Black pc unit life warning

The black photoconductor is near exhaustion.

84 Color pc unit life warning

One or more of the color photoconductors are near exhaustion.

84 <color> pc unit missing

Insert the missing photoconductor(s).

84 Replace black pc unit

The black photoconductor is exhausted. Install a new photoconductor.

84 Replace color pc units

One or more of the color photoconductors are exhausted. Install new cyan, magenta, and yellow photoconductors.

84 Unsupported <color> pc unit

Replace the specified photoconductor(s).

Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow photoconductors must all be replaced at the same time. The black photoconductor can be replaced separately.

88 <color> toner low

When this message appears, the toner is low.

88 Replace <color> toner

The toner cartridge is exhausted. Replace the specified toner cartridge.

200–289.yy paper jam

  1. Clear the paper path.

  2. Touch Continue to continue printing.

289 Staple error <x>

  1. Clear the jam from the specified stapler area(s).

  2. Touch Continue to continue printing.

290-295.yy scanner jam

Clear all original documents from the scanner.

900–999 Service <message>

  1. Turn the printer off.

  2. Unplug the power cord from the wall outlet.

  3. Check all cable connections.

  4. Connect the power cord to a properly grounded outlet.

  5. Turn the printer back on.

If the service message appears again, contact Customer Support, and report the message.