Faxing problems

Cannot receive fax from one sender

Try one or more of the following:

Make sure that the sender used the correct fax number

Check if the fax has no caller ID and station name

Make sure that the sender is not using a private caller ID and has configured the fax station name.

Check if the sender fax number is not blocked

  1. From the Embedded Web Server, click Settings > Fax > Fax Setup .

  2. From the Fax Receive Settings menu, click Admin Controls , and then select Banned Fax List . If the fax sender number is listed, then remove the number.

  3. Click Save .

Generate fax logs and identify the status message

From the Embedded Web Server, click Reports > Fax > Fax Job Log .

Cannot receive fax from all senders

Try one or more of the following:

Make sure that the printer is configured to receive faxes

  1. From the Embedded Web Server, click Settings > Fax > Fax Setup .

  2. From the Fax Receive Settings menu, click Admin Controls , and then select Enable Fax Receive .

  3. Click Save .

If using a distinctive ring service, then confirm that the printer is configured properly to pick up the correct ring pattern

  1. From the Embedded Web Server, click Settings > Fax > Fax Setup .

  2. From the Fax Receive Settings menu, click Admin Controls , and then select the Answer On setting that matches the phone number intended for faxes.

  3. Click Save .

Reduce the Max Receive speed

  1. From the Embedded Web Server, click Settings > Fax > Fax Setup .

  2. From the Fax Receive Settings menu, click Admin Controls , and then reduce the Max Speed.

  3. Click Save .

Check the fax forwarding setting

Note:  This feature is available only in some printer models.

  1. From the Embedded Web Server, click Settings > Fax > Fax Setup .

  2. From the Fax Receive Settings menu, click Admin Controls , and then select any setting for Fax Forwarding except Forward .

  3. Click Save .

Make sure that no other phone number is competing with the printer

  1. From the Embedded Web Server, click Settings > Fax > Fax Setup .

  2. From the Fax Receive Settings menu, change the “Rings to Answer” value.

  3. Click Save .

Generate fax logs and identify the status message

From the Embedded Web Server, click Reports > Fax > Fax Job Log .

Cannot send fax to one destination

Try one or more of the following:

Make sure that you entered the correct fax number

Reduce the maximum send speed

  1. From the Embedded Web Server, click Settings > Fax > Fax Setup .

  2. From the Fax Send Settings menu, click Admin Controls > Max Speed , and then select a lower setting.

  3. Click Submit .

Generate fax logs and identify the status message

From the Embedded Web Server, click Reports > Fax > Fax Job Log .

Cannot send to all fax destinations

Try one or more of the following:

Make sure that the printer is not configured for Fax Server mode

  1. From the Embedded Web Server, click Settings > Fax .

  2. Make sure that Fax is selected in Fax Mode.

Make sure that the printer is configured to send faxes

  1. From the Embedded Web Server, click Settings > Fax > Fax Setup .

  2. From the Fax Send Settings menu, click Admin Controls , and then select Enable Fax Scans .

  3. Click Save .

Check if you are using a PABX telephone system

Private Automated Branch Exchange (PABX) is a telephone network that allows a single access number to offer multiple lines to outside callers. It also provides a range of external lines to internal callers or personnel. If you are using a PABX, then do the following:

  1. From the Embedded Web Server, click Settings > Fax > Fax Setup .

  2. From the Fax Send Settings menu, select Behind a PABX .

  3. Click Save .

Check if you have entered the proper dialing prefix

  1. From the Embedded Web Server, click Settings > Fax > Fax Setup .

  2. From the Fax Send Settings menu, click Admin Controls , and then check the value entered in the Dial Prefix field.

  3. If necessary, add the dialing prefix that you want to use, and then click Save .

Reduce the Max Send speed

  1. From the Embedded Web Server, click Settings > Fax > Fax Setup .

  2. From the Fax Send Settings menu, click Admin Controls > Max Speed , and then select a lower setting.

  3. Click Save .

Make sure that you have entered a station ID and station number

  1. From the Embedded Web Server, click Settings > Fax > Fax Setup .

  2. From the General Fax Settings menu, make sure that the Fax Name and Fax Number fields are not blank.

  3. Click Save .

Generate fax logs and identify the status message

From the Embedded Web Server, click Reports > Fax > Fax Job Log .