Paper feed problems

Envelope seals when printing

Action

Yes

No

Step 1

  1. Use an envelope that has been stored in a dry environment.

    Note:  Printing on envelopes with high moisture content can seal the flaps.

  2. Send the print job.


Does the envelope seal when printing?

Go to step 2.

The problem is solved.

Step 2

  1. Make sure that the paper type is set to Envelope.

    From the control panel, navigate to:

    the home button > Settings > the select button > Paper > the select button > Tray Configuration > the select button > Paper Size/Type

  2. Send the print job.


Does the envelope seal when printing?

Contact customer support .

The problem is solved.


Collated printing does not work

Action

Yes

No

Step 1

  1. From the control panel, navigate to:

    the home button > Settings > the select button > Print > the select button > Layout > the select button

  2. Select Collate , and then press the select button .

  3. Set Collate to On, and then press the select button .

  4. Print the document.


Is the document collated correctly?

The problem is solved.

Go to step 2.

Step 2

  1. From the document that you are trying to print, open the Print dialog, and then select Collate.

  2. Print the document.


Is the document collated correctly?

The problem is solved.

Go to step 3.

Step 3

  1. Reduce the number of pages to print.

  2. Print the document.


Is the document collated correctly?

The problem is solved.

Contact customer support .


Tray linking does not work

Action

Yes

No

Step 1

  1. Check if the trays contain the same paper size and paper type.

  2. Check if the paper guides are positioned correctly.

  3. Print the document.


Do the trays link correctly?

The problem is solved.

Go to step 2.

Step 2

  1. From the control panel, navigate to:

    the home button > Settings > the select button > Paper > the select button > Tray Configuration > the select button > Paper Size/Type > the select button

  2. Set the paper size and paper type to match the paper loaded in the linked trays.

  3. Print the document.


Do the trays link correctly?

The problem is solved.

Go to step 3.

Step 3

  1. Make sure that Tray Linking is set to Automatic. For more information, see Linking trays .

  2. Print the document.


Do the trays link correctly?

The problem is solved.

Contact customer support .


Paper frequently jams

Action

Yes

No

Step 1

  1. Remove the tray.

  2. Check if paper is loaded correctly.

    Notes:

    • Make sure that the paper guides are positioned correctly.
    • Make sure that the stack height is below the maximum paper fill indicator.
    • Make sure to print on recommended paper size and type.

  3. Insert the tray.

  4. Print the document.


Do paper jams occur frequently?

Go to step 2.

The problem is solved.

Step 2

  1. From the control panel, navigate to:

    the home button > Settings > the select button > Paper > the select button > Tray Configuration > the select button > Paper Size/Type > the select button

  2. Set the correct paper size and type.

  3. Print the document.


Do paper jams occur frequently?

Go to step 3.

The problem is solved.

Step 3

  1. Load paper from a fresh package.

    Note:  Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it.

  2. Print the document.


Do paper jams occur frequently?

Contact customer support .

The problem is solved.


Jammed pages are not reprinted

Action

Yes

No

  1. From the control panel, navigate to:

    the home button > Settings > the select button > Device > the select button > Notifications > the select button

  2. From the Jam Content Recovery menu, set Jam Recovery to On or Auto , and then press the select button .

Are the jammed pages reprinted?

The problem is solved.

Contact customer support .