Action |
Yes |
No |
---|---|---|
Step 1 Check if the printer is on. Is the printer on? |
Go to step 2. |
Turn on the printer. |
Step 2 Make sure that the printer IP address is correct.
Is the printer IP address correct? |
Go to step 3. |
Type the correct printer IP address in the address field. |
Step 3 Check if you are using a supported browser:
Is your browser supported? |
Go to step 4. |
Install a supported browser. |
Step 4 Check if the network connection is working. Is the network connection working? |
Go to step 5. |
Contact your administrator. |
Step 5 Make sure that the cable connections to the printer and print server are secure. For more information, see the documentation that came with the printer. Are the cable connections secure? |
Go to step 6. |
Secure the cable connections. |
Step 6 Check if the web proxy servers are disabled. Are the web proxy servers disabled? |
Go to step 7. |
Contact your administrator. |
Step 7 Access the Embedded Web Server. Did the Embedded Web Server open? |
The problem is solved. |
Contact customer support . |
Action |
Yes |
No |
---|---|---|
Step 1 Check if the printer is not busy processing another print, copy, scan, or fax job. Is the printer ready? |
Go to step 2. |
Wait for the printer to finish processing the other job. |
Step 2 Check if the flash drive is inserted into the front USB port. Note: The flash drive does not work when it is inserted into the rear USB port. Is the flash drive inserted into the correct port? |
Go to step 3. |
Insert the flash drive into the correct port. |
Step 3 Check if the flash drive is supported. For more information, see Supported flash drives and file types . Is the flash drive supported? |
Go to step 4. |
Insert a supported flash drive. |
Step 4
Does the printer recognize the flash drive? |
The problem is solved. |
Contact customer support . |
From the control panel, navigate to:
> Settings > > Network/Ports > > USB >
Select Enable USB Port , and then press .
From the control panel, navigate to:
> Settings > > Reports > > Network >
Select Network Setup Page , and then press .
Check the first section of the network setup page, and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged or malfunctioning. Contact your administrator for assistance.