Avoiding jams

Load paper properly

• Make sure that the paper lies flat in the tray.

  Correct loading of paper	Incorrect loading of paper

  
  

• Do not load or remove a tray while the printer is printing.

• Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.

• Do not slide paper into the tray. Load paper as shown in the illustration.

  

• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes.

• Push the tray firmly into the printer after loading paper.

Use recommended paper

• Use only recommended paper or specialty media.

• Do not load paper that is wrinkled, creased, damp, bent, or curled.

• Flex, fan, and align the paper edges before loading.

  

• Do not use paper that has been cut or trimmed by hand.

• Do not mix paper sizes, weights, or types in the same tray.

• Make sure that the paper size and type are set correctly on the computer or printer control panel.

• Store paper according to manufacturer recommendations.

Identifying jam locations

Notes:

• When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed page has been cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.

Paper jam in the standard bin

Remove the jammed paper.

Paper jam in the multipurpose feeder

1. Remove paper from the multipurpose feeder.

   

2. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.

3. Close the multipurpose feeder.

4. Open the front door.

   Warning—Potential Damage:  To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
   

5. Remove the imaging unit.

   
   Warning—Potential Damage:  Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
   Warning—Potential Damage:  Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
   

6. Remove the jammed paper.

     CAUTION—HOT SURFACE:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
   Note:  Make sure that all paper fragments are removed.
   

7. Insert the imaging unit.

   

8. Close the door.

9. Open the multipurpose feeder.

   

10. Flex, fan, and align the paper edges before loading.

    

11. Reload paper.

    

Paper jam in trays

1. Remove the tray.

   

2. Open the front door.

   Warning—Potential Damage:  To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
   

3. Remove the imaging unit.

   
   Warning—Potential Damage:  Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
   Warning—Potential Damage:  Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
   

4. Remove the jammed paper.

     CAUTION—HOT SURFACE:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
   Note:  Make sure that all paper fragments are removed.
   

5. Insert the imaging unit.

   

6. Close the front door, and then insert the tray.

7. Open the rear door.

     CAUTION—HOT SURFACE:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
   

8. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

9. Close the rear door.

10. Remove the optional tray.

    

11. Remove the jammed paper.

    Note:  Make sure that all paper fragments are removed.
    

12. Insert the tray.

Paper jam in the duplex unit

1. Open the front door.

   Warning—Potential Damage:  To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
   

2. Remove the imaging unit.

   
   Warning—Potential Damage:  Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
   Warning—Potential Damage:  Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
   

3. Remove the jammed paper.

     CAUTION—HOT SURFACE:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
   Note:  Make sure that all paper fragments are removed.
   

4. Insert the imaging unit.

   

5. Close the door.

6. Remove the tray.

   

7. Push the duplex unit latch to open the duplex unit.

   

8. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

9. Close the duplex unit.

10. Insert the tray.

Paper jam in the rear door

1. Open the front door.

   Warning—Potential Damage:  To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
   

2. Remove the imaging unit.

   
   Warning—Potential Damage:  Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
   Warning—Potential Damage:  Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
   

3. Open the rear door.

     CAUTION—HOT SURFACE:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
   

4. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

5. Close the rear door.

6. Insert the imaging unit.

   

7. Close the front door.