An error has occured with the Flash Drive. Please remove and re-insert the drive.

Try one or more of the following:

• Remove and reinsert the flash drive.

• If the error message remains, the flash memory may be defective and require replacing.

Bin 2 is unable to lower, remove paper and check for an obstruction

Try one or more of the following:

• Remove paper and clear any obstruction from the bin.

• Touch Continue to clear the message and continue printing.

Change [paper source] to [custom type name]

Try one or more of the following:

• Touch Use current [paper source] to ignore the message and print from the selected tray.

• Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the printer control panel Paper menu, and then touch Paper changed, continue.

• Touch Cancel job to cancel the print job.

Change [paper source] to [custom type name] load [orientation]

Try one or more of the following

• Touch Use current [paper source] to ignore the message and print from the selected tray.

• Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the printer control panel Paper menu, and then touch Paper changed, continue.

• Touch Cancel job to cancel the print job.

Change [paper source] to [custom string]

Try one or more of the following:

• Touch Use current [paper source] to ignore the message and print from the selected tray.

• Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the printer control panel Paper menu, and then touch Paper changed, continue.

• Touch Cancel job to cancel the print job.

Change [paper source] to [custom string] load [orientation]

Try one or more of the following:

• Touch Use current [paper source] to ignore the message and print from the selected tray.

• Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the printer control panel Paper menu, and then touch Paper changed, continue.

• Touch Cancel job to cancel the print job.

Change [paper source] to [paper size] [paper type]

Try one or more of the following:

• Touch Use current [paper source] to ignore the message and print from the selected tray.

• Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the printer control panel Paper menu, and then touch Paper changed, continue.

• Touch Cancel job to cancel the print job.

Change [paper source] to [paper size] [paper type] load [orientation]

Try one or more of the following:

• Touch Use current [paper source] to ignore the message and print from the selected tray.

• Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the printer control panel Paper menu, and then touch Paper changed, continue.

• Touch Cancel job to cancel the print job.

Check [src] orientation or guides

Try one or more of the following:

• Move the paper guides in the tray to the correct positions for the paper size loaded.

• Make sure the paper size setting matches the paper loaded in the tray:

  1. From the printer control panel Paper menu, check the Paper Size setting.

  2. Before sending the print job, specify the correct size setting:

     • For Windows users, specify the paper size from Print Properties.

     • For Macintosh users, specify the paper size from the Page Setup dialog.

Close cover [x]

Close the specified cover to clear the message.

Close door [x]

Close the specified door.

Disk corrupted

The printer attempted a hard disk recovery on a corrupted hard disk, and the hard disk cannot be repaired. The hard disk must be reformatted.

Touch Format disk to reformat the printer hard disk and clear the message.

Empty the hole punch box

1. Empty the hole punch box.

   For instructions on emptying the hole punch box, from the printer control panel touch More Information.

2. Reinsert the hole punch box into the finisher, and then touch Continue to clear the message.

Error reading USB drive. Remove USB.

An unsupported USB device has been inserted. Remove the USB device, and then install a supported one.

Error reading USB hub. Remove hub.

An unsupported USB hub has been inserted. Remove the USB hub, and then install a supported one.

Insert staple cartridge

Try one or more of the following:

• Insert a staple cartridge.

• Touch Continue to clear the message and print without using the staple finisher.

Insert the hole punch box

Insert the hole punch box into the finisher, and then touch Continue to clear the message.

Insert Tray [x]

Insert the specified tray into the printer.

Install bin [x]

Try one or more of the following:

• Install the specified bin:

  1. Turn the printer off.

  2. Unplug the power cord from the wall outlet.

  3. Install the specified bin.

  4. Connect the power cord to a properly grounded electrical outlet.

  5. Turn the printer back on.

• Cancel the print job.

Load [src] with [custom type name]

Try one or more of the following:

• Load the specified paper in the tray or feeder.

• Touch Paper loaded, continue to clear the message and continue printing.

  If the printer finds a tray that has the correct paper type and size, it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, it prints from the default paper source.

• Cancel the print job.

Load [src] with [custom string]

Try one or more of the following:

• Load the specified paper in the tray or feeder.

• Touch Paper loaded, continue to clear the message and continue printing.

  If the printer finds a tray that has the correct paper type and size, it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, it prints from the default paper source.

• Cancel the print job.

Load [src] with [size]

Try one or more of the following:

• Load the specified paper in the tray or feeder.

• Touch Paper loaded, continue to clear the message and continue printing.

  If the printer finds a tray that has the correct paper type and size, it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, it feeds from the default paper source.

• Cancel the print job.

Load [src] with [type] [size]

Try one or more of the following:

• Load the specified paper in the tray or feeder.

• Touch Paper loaded, continue to clear the message and continue printing.

  If the printer finds a tray that has the correct paper type and size, it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, it feeds from the default paper source.

• Cancel the print job.

Load Manual Feeder with [custom type name]

Try one or more of the following:

• Load the specified paper in the manual feeder.

• Touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing.

• Touch Automatically select paper to use the paper loaded in the tray.

• Cancel the print job.

Load Manual Feeder with [custom string]

Try one or more of the following:

• Load the specified paper in the manual feeder.

• Touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing.

• Touch Automatically select paper to use the paper loaded in the tray.

• Cancel the print job.

Load Manual Feeder with [paper size]

Try one or more of the following:

• Load the specified paper in the manual feeder.

• Touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing.

• Touch Automatically select paper to use the paper loaded in the tray.

• Cancel the print job.

Load Manual Feeder with [paper type] [paper size]

Try one or more of the following:

• Load the specified paper in the manual feeder.

• Touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing.

• Touch Automatically select paper to use the paper loaded in the tray.

• Cancel the print job.

Manual feeder expects [paper size]. Check [paper source] guides

Try one or more of the following:

• Load the specified paper size in the manual feeder.

• Physically adjust [paper source] guides to a recognized paper size.

• Touch Continue to clear the message and continue printing.

  If the printer finds a tray that has the correct paper type and size, then it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, then it prints from the default source.

Load staples

Try one or more of the following:

• Replace the specified staple cartridge in the finisher.

• Touch Continue to clear the message and continue printing.

  Note: The print job will be stapled if the staple cartridge is replaced or inserted.

• Touch Cancel job to cancel the print job.

Remove paper from standard output bin

Remove the stack of paper from the standard exit bin.

Remove paper from bin [x]

Remove the paper from the specified bin. The printer automatically senses paper removal and resumes printing.

If removing the paper does not clear the message, then touch Continue.

Remove paper from all bins

Remove the paper from all of the bins. The printer automatically senses paper removal and resumes printing.

If removing the paper does not clear the message, then touch Continue.

Remove paper from [linked set bin name]

Remove paper from the specified bin. The printer automatically detects paper removal and resumes printing.

If removing the paper does not clear the message, then touch Continue.

Print quota exceeded. Print job canceled.

The print job has been cancelled because the print quota has been exceeded. Contact your system support person.

Print quota exceeded. Print job incomplete.

The print job did not complete because the print quota has been exceeded. Contact your system support person.

Restore held jobs?

Try one or more of the following:

• Touch Restore to restore all held jobs stored on the printer hard disk.

• Touch Do not restore if you do not want any print jobs to be restored.

Remove packaging material, [area name]

Remove any remaining packaging material from the specified location.

Some held jobs were not restored

Touch Continue to delete the specified job.

Unsupported camera mode, unplug camera and change mode

The camera mode does not support PictBridge.

Unplug the camera, change the mode and plug the camera back into the printer.

Unsupported disk

An unsupported disk has been inserted. Remove the unsupported disk, and then install a supported one.

31.xx Missing or defective [color] cartridge

Try one or more of the following:

1. Remove and reinstall the specified print cartridge.

   For instructions on removing a print cartridge, touch More Information.

2. Touch Continue to clear the message.

   Note: If the message is not cleared, then replace the defective print cartridge.

32.xx [color] cartridge part number unsupported by device

Remove the unsupported toner cartridge, and then install a supported one.

34 Incorrect paper size, check [paper source]

Try one or more of the following:

• Load the appropriate paper or specialty media in the proper tray.

• Confirm that the wheel on Tray 1 is set to the paper size loaded in the tray. Make sure the paper size matches the document you are trying to print.

• Touch Continue to clear the message and print using a different tray.

• Check the tray length and width guides and make sure the paper is loaded properly in the tray.

• Make sure the correct paper size and type are specified on the Print Properties or Print dialog settings.

• Check that the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, make sure the paper is large enough for the data being printed.

• Cancel the print job.

34 Incorrect paper type, check [paper source]

Try one or more of the following:

• Load the appropriate paper or specialty media in the proper tray.

• Confirm that the wheel on Tray 1 is set to the paper type loaded in the tray. Make sure the paper type matches the document you are trying to print.

• Touch Continue to clear the message and print using a different tray.

• Check the tray length and width guides and make sure the paper is loaded properly in the tray.

• Make sure the correct paper size and type are specified on the Print Properties or Print dialog settings.

• Check that the paper type is correctly set. For example, if the MP Feeder Type is set to Universal, then make sure the paper is large enough for the data being printed.

• Cancel the print job.

35 Insufficient memory to support Resource Save feature

Try one or more of the following:

• Touch Continue to disable Resource Save and continue printing.

• To enable Resource Save after receiving this message, make sure the link buffers are set to Auto, and then exit the menus to activate the link buffer changes. When Ready appears, enable Resource Save.

• Install additional memory.

37 Insufficient memory, some held jobs will not be restored

The printer was unable to restore some or all of the confidential or held jobs on the printer hard disk.

Touch Continue to clear the message.

37 Insufficient memory, some Held Jobs were deleted

The printer deleted some held jobs in order to process current jobs.

Touch Continue to clear the message.

37 Insufficient memory to collate job

Try one or more of the following:

• Touch Continue to print the portion of the job already stored and begin collating the rest of the print job.

• Cancel the current print job.

37 Insufficient memory for Flash Memory Defragment operation

Try one or more of the following:

• Touch Continue to stop the defragment operation and continue printing.

• Delete fonts, macros, and other data in printer memory.

• Install additional printer memory.

38 Memory full

Try one or more of the following:

• Touch Cancel job to clear the message.

• Install additional printer memory.

39 Complex page, some data may not have printed

Try one or more of the following:

• Touch Continue to clear the message and continue printing.

• Cancel the current print job.

• Install additional printer memory.

40 [color] invalid refill, change cartridge

Replace the specified cartridge to continue printing.

51 Defective flash detected

Try one or more of the following:

• Touch Continue to clear the message and continue printing.

• Cancel the current print job.

52 Not enough free space in flash memory for resources

Try one or more of the following:

• Touch Continue to clear the message and continue printing.

  Downloaded fonts and macros not previously stored in flash memory are deleted.

• Delete fonts, macros, and other data stored in flash memory.

• Upgrade to a larger capacity flash memory card.

53 Unformatted flash detected

Try one or more of the following:

• Touch Continue to stop the defragment operation and continue printing.

• Format the flash memory. If the error message remains, the flash memory may be defective and require replacing.

54 Serial option [x] error

Try one or more of the following:

• Check that the serial cable is properly connected and is the correct one for the serial port.

• Check that the serial interface parameters (protocol, baud, parity, and data bits) are set correctly on the printer and host computer.

• Touch Continue to continue printing.

• Turn the printer power off and then back on to reset the printer.

54 Standard network software error

Try one or more of the following:

• Touch Continue to continue printing.

• Turn the printer off and then back on to reset the printer.

• Upgrade (flash) the network firmware in the printer or print server.

54 Network [x] software error

Try one or more of the following:

• Touch Continue to continue printing.

• Turn the printer off, wait for about 10 seconds, and then turn the printer back on.

• Upgrade (flash) the network firmware in the printer.

55 Unsupported option in slot [x]

1. Turn the printer off.

2. Unplug the power cord from the wall outlet.

3. Remove the unsupported option card from the printer system board, and then replace it with a supported card.

4. Connect the power cord to a properly grounded electrical outlet.

5. Turn the printer back on.

56 Parallel port [x] disabled

Try one or more of the following:

• Touch Continue to clear the message.

  The printer discards any data received through the parallel port.

• Make sure the Parallel Buffer menu item is not set to Disabled.

56 Serial port [x] disabled

Try one or more of the following:

• Touch Continue to clear the message.

  The printer discards any data received through the serial port.

• Make sure the Serial Buffer menu is not set to Disabled.

56 Standard USB port disabled

Try one or more of the following:

• Touch Continue to clear the message.

  The printer discards any data received through the USB port.

• Make sure the USB Buffer menu item is not set to Disabled.

56 Standard parallel port disabled

Try one or more of the following:

• Touch Continue to clear the message.

  The printer discards any data received through the parallel port.

• Make sure the Parallel Buffer menu item is not set to Disabled.

56 USB port [x] disabled

Try one or more of the following:

• Touch Continue to clear the message.

  The printer discards any data received through the USB port.

• Make sure the USB Buffer menu is not set to Disabled.

57 Configuration change, some held jobs were not restored

Something has changed in the printer to invalidate the held jobs. Possible changes include:

• The printer firmware has been updated.

• Paper input options needed for the print job were removed.

• The print job was created using data from a device in the USB port and the device is no longer in the USB port.

• The printer hard disk contains print jobs that were stored while installed in a different printer model.

Touch Continue to clear the message.

58 Too many disks installed

1. Turn the printer off.

2. Unplug the power cord from the wall outlet.

3. Remove the excess disks.

4. Connect the power cord to a properly grounded electrical outlet.

5. Turn the printer back on.

58 Too many flash options installed

1. Turn the printer off.

2. Unplug the power cord from the wall outlet.

3. Remove the excess flash memory.

4. Connect the power cord to a properly grounded outlet.

5. Turn the printer back on.

58 Too many trays attached

1. Turn the printer off.

2. Unplug the power cord from the wall outlet.

3. Remove the additional trays.

4. Connect the power cord to a properly grounded outlet.

5. Turn the printer back on.

59 Incompatible tray [x]

Try one or more of the following:

• Remove the specified tray.

• Touch Continue to clear the message and continue printing without using the specified tray.

61 Remove defective disk

Try one or more of the following:

• Remove the defective printer hard disk.

• Install a different printer hard disk before performing any operations that require a printer hard disk.

62 Disk full

Try one or more of the following:

• Touch Continue to clear the message and continue processing.

• Delete fonts, macros, and other data stored on the printer hard disk.

• Install a printer hard disk with larger capacity.

80 Scheduled maintenance [x]

Contact customer support, and report the message. The printer is scheduled for maintenance.

80 Replace paper pick rollers in [paper source], use parts and instructions in tray 1 compartment

Try one or more of the following:

• Touch Continue and replace later to ignore the message and continue printing.

  Note: Worn or defective paper pick rollers may cause paper jams.

• Replace the worn or defective paper pick rollers, and then touch Rollers replaced to clear the message and continue printing.

82.xx Replace waste toner bottle

1. Replace the waste toner bottle.

   For instructions on replacing the waste toner bottle, from the printer control panel touch More Information.

2. Touch Continue to clear the message and continue printing.

82.xx Waste toner bottle nearly full

Order a replacement waste toner bottle immediately.

1. Replace the waste toner bottle.

   For instructions on installing the waste toner bottle, from the printer control panel touch More Information.

2. Touch Continue to clear the message and continue printing.

82.xx Waste toner bottle missing

Reinsert the waste toner bottle into the printer.

84 unsupported [color] photoconductor

Remove the specified photoconductor, and then install a supported one.

84.xx [color] photoconductor low

1. Order a replacement photoconductor immediately.

2. When print quality is reduced, install the new photoconductor, following the instruction sheet that came with the replacement part.

3. Touch Continue to clear the message and continue printing.

84.xx [color] photoconductor missing

Install the specified color photoconductor, following the instruction sheet that came with the replacement part.

84.xx Replace [color] photoconductor

1. Replace the photoconductor, following the instruction sheet that came with the replacement part.

2. From the printer control panel, touch Continue to clear the message and continue printing.

88.xx [color] cartridge low

1. Order a replacement toner cartridge immediately.

2. Touch Continue to clear the message and continue printing.

88.xx [color] cartridge very low

The specified print cartridge is very low. If you do not have a replacement toner cartridge, then order one immediately.

1. For instructions on replacing a print cartridge, from the printer control panel touch More Information.

2. Touch Continue to clear the message and continue printing.

88 Replace [color] cartridge

The specified print or toner cartridge is empty.

1. Replace the specified cartridge.

   For instructions on replacing cartridge, from the printer control panel, touch More Information.

2. Touch Continue to clear the message and continue printing.

1565 Emulation error, load emulation option

The printer automatically clears the message in 30 seconds, and then disables the download emulator on the firmware card.