Issues with supplies

Replace cartridge, printer region mismatch

To correct this problem, purchase a cartridge with the correct region that matches the printer region, or purchase a worldwide cartridge.

The first number in the message after 42 indicates the region of the printer.
The second number in the message after 42 indicates the region of the cartridge.

Printer and print cartridge regions
Region	Numeric code
Worldwide or Undefined region	0
North America (United States, Canada)	1
European Economic Area, Western Europe, Nordic countries, Switzerland	2
Asia Pacific	3
Latin America	4
Rest of Europe, Middle East, Africa	5
Australia, New Zealand	6
Invalid region	9

Note: To find the region settings of the printer and print cartridge, print the Print Quality Test Pages. From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages .

Non-Lexmark supply

The printer has detected a non-Lexmark supply or part installed in the printer.

Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.

All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or associated components.

Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage. Damage caused by the use of third-party supplies or parts may not be covered by the warranty.

To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer, do either of the following:

For touch-screen printer models, press twice, and then press twice.

For non-touch-screen printer models, press and hold X and simultaneously for 15 seconds.

If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see Using genuine Lexmark parts and supplies .

For touch-screen printer models, if the printer does not print after pressing the start button twice, and then pressing the back button twice, then reset the supply usage counter.

For non-touch-screen printer models, if the printer does not print after pressing and holding X and the select button simultaneously for 15 seconds, then reset the supply usage counter.

From the control panel, navigate to:

Settings > Device > Maintenance > Config Menu > Supply Usage And Counters

For non-touch-screen printer models, press to navigate through the settings.
Select the part or supply that you want to reset.
To clear the message, do either of the following:
- For touch-screen printer models, press twice, and then press twice.
- For non-touch-screen printer models, press and hold X and simultaneously for 15 seconds.

Note: If you are unable to reset the supply usage counters, then return the item to the place of purchase.