Step 1

1. Use an envelope that has been stored in a dry environment.

   Note:  Printing on envelopes with high moisture content can seal the flaps.

2. Send the print job.

Does the envelope seal when printing?

Go to step 2.

The problem is solved.

Step 2

1. Make sure that paper type is set to Envelope.

   From the control panel, navigate to:

   Settings > Paper > Tray Configuration > Paper Size/Type

   For non-touch-screen printer models, press to navigate through the settings.

2. Send the print job.

Does the envelope seal when printing?

Contact customer support .

The problem is solved.

Step 1

1. From the control panel, navigate to:

   Settings > Print > Layout > Collate

   For non-touch-screen printer models, press to navigate through the settings.

2. Select On [1,2,1,2,1,2] .

3. Print the document.

Is the document collated correctly?

The problem is solved.

Go to step 2.

Step 2

1. From the document that you are trying to print, open the Print dialog, and then select Collate .

2. Print the document.

Is the document collated correctly?

The problem is solved.

Go to step 3.

Step 3

1. Reduce the number of pages to print.

2. Print the document.

Are the pages collated correctly?

The problem is solved.

Contact customer support .

Step 1

1. Check if the trays contain the same paper size and paper type.

2. Check if the paper guides are positioned correctly.

3. Print the document.

Do the trays link correctly?

The problem is solved.

Go to step 2.

Step 2

1. From the control panel, navigate to:

   Settings > Paper > Tray Configuration > Paper Size/Type

   For non-touch-screen printer models, press to navigate through the settings.

2. Set the paper size and paper type to match the paper loaded in the linked trays.

3. Print the document.

Do the trays link correctly?

The problem is solved.

Go to step 3.

Step 3

1. Make sure that Tray Linking is set to Automatic. For more information, see Linking trays .

2. Print the document.

Do the trays link correctly?

The problem is solved.

Contact customer support .

Step 1

1. Remove the tray.

2. Check if paper is loaded correctly.

   Notes:

   • Make sure that the paper guides are positioned correctly.
   • Make sure that the stack height is below the maximum paper fill indicator.
   • Make sure to print on recommended paper size and type.

3. Insert the tray.

4. Print the document.

Do paper jams occur frequently?

Go to step 2.

The problem is solved.

Step 2

1. From the control panel, navigate to:

   Settings > Paper > Tray Configuration > Paper Size/Type

   For non-touch-screen printer models, press to navigate through the settings.

2. Set the correct paper size and type.

3. Print the document.

Do paper jams occur frequently?

Go to step 3.

The problem is solved.

Step 3

1. Load paper from a fresh package.

   Note:  Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it.

2. Print the document.

Do paper jams occur frequently?

Contact customer support .

The problem is solved.

1. From the control panel, navigate to:

   Settings > Device > Notifications > Jam Content Recovery

   For non-touch-screen printer models, press to navigate through the settings.

2. In the Jam Recovery menu, select On or Auto .

3. Print the document.

Are the jammed pages reprinted?

The problem is solved.

Contact customer support .