Issues with supplies

Replace cartridge, printer region mismatch

To correct this problem, purchase a cartridge with the correct region that matches the printer region, or purchase a worldwide cartridge.

The first number in the message after 42 indicates the region of the printer.
The second number in the message after 42 indicates the region of the cartridge.

Printer and toner cartridge regions
Region	Numeric code
Worldwide or Undefined region	0
North America (United States, Canada), Australia, New Zealand	1
European Economic Area, Iceland, Liechtenstein, and Norway	2
Asia Pacific	3
Latin America	4
Rest of Europe, Middle East, Africa	5
Invalid region	9

Note: To find the region settings of the printer and toner cartridge, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages .

Refilled regular [color] cartridge

The printer has detected a Lexmark Regular cartridge that has been refilled with non-genuine toner by a party other than Lexmark.

Select OK to continue.

All printer component life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results when using supplies or parts in your Lexmark printer that are remanufactured by parties other than Lexmark.

For more information, see the printer statement of limited warranty.

Non-Lexmark supply

The printer has detected a non-Lexmark supply or part installed in the printer.

Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.

All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or associated components.

Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage. Damage caused by the use of third-party supplies or parts may not be covered by the warranty.

To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer, touch and hold the error message on the display using two fingers for 15 seconds. When a confirmation dialog box appears, touch Continue .

If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see Using genuine Lexmark parts and supplies .

If the printer does not print after clearing the error message, then reset the supply usage counter.

From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Supply Usage And Counters .
Select the part or supply that you want to reset, and then touch Start .
Read the warning message, and then touch Continue .
Using two fingers, touch the display for 15 seconds to clear the message.

Note: If you are unable to reset the supply usage counters, then return the supply item to the place of purchase.