Make sure that the paper lies flat in the tray.
Correct loading of paper |
Incorrect loading of paper |
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Do not load or remove a tray while the printer is printing.
Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.
Do not slide paper into the tray. Load paper as shown in the illustration.
Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes.
Push the tray firmly into the printer after loading paper.
Use only recommended paper or specialty media.
Do not load paper that is wrinkled, creased, damp, bent, or curled.
Flex, fan, and align the paper edges before loading.
Do not use paper that has been cut or trimmed by hand.
Do not mix paper sizes, weights, or types in the same tray.
Make sure that the paper size and type are set correctly on the computer or printer control panel.
Store paper according to manufacturer recommendations.
Notes:
Jam locations |
|
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1 |
Standard bin |
2 |
Door A |
3 |
Trays |
4 |
Multipurpose feeder |
Remove the tray.
Remove the jammed paper.
Insert the tray.
Remove paper from the multipurpose feeder.
Pull out the tray.
Remove the jammed paper.
Insert the tray.
Remove the jammed paper.
Open door A.
Remove the jammed paper.
Open door A1.
Open the fuser access door.
Remove the jammed paper.
Close and latch the fuser access door.
Close door A1, and then close door A.
Open door A.
Open the isolation unit door.
Remove the jammed paper.
Close and latch the isolation unit door.
Close door A.
Open door A.
Open the duplex cover.
Remove the jammed paper.
Close the duplex cover, and then close door A.