Avoiding jams

Load paper properly

• Make sure that the paper lies flat in the tray.

  Correct loading of paper	Incorrect loading of paper

  
  

• Do not load or remove a tray while the printer is printing.

• Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.

• Do not slide paper into the tray. Load paper as shown in the illustration.

  

• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes.

• Push the tray firmly into the printer after loading paper.

Use recommended paper

• Use only recommended paper or specialty media.

• Do not load paper that is wrinkled, creased, damp, bent, or curled.

• Flex, fan, and align the paper edges before loading.

  

• Do not use paper that has been cut or trimmed by hand.

• Do not mix paper sizes, weights, or types in the same tray.

• Make sure that the paper size and type are set correctly on the computer or printer control panel.

• Store paper according to manufacturer recommendations.

Identifying jam locations

Notes:

• When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed page is cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto, the printer reprints the jammed pages.

Paper jam in trays

1. Remove the tray.

   
   Warning—Potential Damage: A sensor inside the optional tray is easily damaged by static electricity. Touch a metal surface before removing the jammed paper in the tray.

2. Remove the jammed paper.

   Note: Make sure that all paper fragments are removed.
   

3. Insert the tray.

Paper jam in the multipurpose feeder

1. Remove paper from the multipurpose feeder.

2. Pull out the tray.

3. Remove the jammed paper.

   Note: Make sure that all paper fragments are removed.
   

4. Insert the tray.

Paper jam in the standard bin

Remove the jammed paper.

Paper jam in door A

Paper jam in the fuser area

1. Open door A.

    CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
   

2. Remove the jammed paper.

   Note: Make sure that all paper fragments are removed.
   

3. Open door A1.

   

4. Open the fuser access door.

   

5. Remove the jammed paper.

   Note: Make sure that all paper fragments are removed.
   

6. Close and latch the fuser access door.

7. Close door A1, and then close door A.

Paper jam behind door A

1. Open door A.

    CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
   

2. Open the isolation unit door.

   

3. Remove the jammed paper.

   Note: Make sure that all paper fragments are removed.
   

4. Close and latch the isolation unit door.

5. Close door A.

Paper jam in the duplex area

1. Open door A.

    CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
   

2. Open the duplex cover.

   

3. Remove the jammed paper.

   Note: Make sure that all paper fragments are removed.
   

4. Close the duplex cover, and then close door A.