Step 1

1. Check if the printer is on.

2. Access the printer Embedded Web Server (EWS).

Can you open the EWS?

The problem is solved.

Go to step 2.

Step 2

1. Make sure that the printer IP address is correct.

   Notes:

   • View the IP address on the home screen.
   • An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

2. Access the EWS.

Can you open the EWS?

The problem is solved.

Go to step 3.

Step 3

1. Make sure that you installed a supported browser:

   • Internet Explorer version 11 or later

   • Microsoft Edge

   • Safari version 6 or later

   • Google Chrome^TM version 32 or later

   • Mozilla Firefox version 24 or later

2. Access the EWS.

Can you open the EWS?

The problem is solved.

Go to step 4.

Step 4

1. Check if the network connection is working.

   Note: If the connection is not working, then contact your administrator.

2. Access the EWS.

Can you open the EWS?

The problem is solved.

Go to step 5.

Step 5

1. Make sure that the cable connections to the printer and print server are secure. For more information, see the documentation that came with the print server.

2. Access the EWS.

Can you open the EWS?

The problem is solved.

Go to step 6.

Step 6

1. Check if the web proxy servers are disabled.

   Note: If the servers are disabled, then contact your administrator.

2. Access the EWS.

Can you open the EWS?

The problem is solved.

Contact customer support.

Step 1

Make sure that Active Adapter is set to Auto.

From the home screen, touch Settings > Network/Ports > Network Overview > Active Adapter > Auto.

Can the printer connect to the Wi-Fi network?

The problem is solved.

Go to step 2.

Step 2

Check if the correct Wi-Fi network is selected.

Note: Some routers may share the default SSID.

Are you connecting to the correct Wi-Fi network?

Go to step 4.

Go to step 3.

Step 3

Connect to the correct Wi-Fi network. For more information, see Connecting the printer to a Wi-Fi network.

Can the printer connect to the Wi-Fi network?

The problem is solved.

Go to step 4.

Step 4

Check the wireless security mode.

From the home screen, touch Settings > Network/Ports > Wireless > Wireless Security Mode.

Is the correct wireless security mode selected?

Go to step 6.

Go to step 5.

Step 5

Select the correct wireless security mode.

Can the printer connect to the Wi-Fi network?

The problem is solved.

Go to step 6.

Step 6

Make sure that you entered the correct network password.

Note: Take note of the spaces, numbers, and capitalization in the password.

Can the printer connect to the Wi-Fi network?

The problem is solved.

Contact customer support.