Avoiding jams

Load paper properly

• Make sure that the paper lies flat in the tray.

  Correct loading of paper	Incorrect loading of paper

  
  

• Do not load or remove a tray while the printer is printing.

• Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.

• Do not slide paper into the tray. Load paper as shown in the illustration.

  

• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes.

• Push the tray firmly into the printer after loading paper.

Use recommended paper

• Use only recommended paper or specialty media.

• Do not load paper that is wrinkled, creased, damp, bent, or curled.

• Flex, fan, and align the paper edges before loading.

  

• Do not use paper that has been cut or trimmed by hand.

• Do not mix paper sizes, weights, or types in the same tray.

• Make sure that the paper size and type are set correctly on the computer or printer control panel.

• Store paper according to manufacturer recommendations.

Identifying jam locations

Notes:

• When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed page has been cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.

Paper jam in the standard tray

1. Open door A.

     CAUTION—HOT SURFACE:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
   

2. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

3. Pull out the standard tray.

   

4. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

5. Insert the tray, and then close door A.

Paper jam in the optional trays

1. Open door B.

   

2. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

3. Close the door.

4. Pull out the optional 520-sheet tray or 2000-sheet tandem tray.

   

5. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

6. In tandem trays, pull out handle C, and then open the inner cover.

   

7. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

8. Close the cover, and then insert handle C.

9. Insert the tray.

Paper jam in the multipurpose feeder

Remove the jammed paper.

Paper jam in the 2000-sheet tray

1. Slide the tray to the left.

   

2. Open door J, and then remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

3. Close the door, and then slide the tray back into place.

4. Pull out the tray insert, and then remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

5. Push the tray insert back into place.

Paper jam in door A

1. Open door A.

     CAUTION—HOT SURFACE:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
   

2. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

3. Open door A2, and then remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

4. Lift door A3.

   

5. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

6. Close door A2, and then close door A.

Paper jam in the standard bin

1. Open door A.

     CAUTION—HOT SURFACE:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
   

2. Open door A2, and then remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

3. Close door A2, and then close door A.

4. Remove the jammed paper from the standard bin.

   Note:  Make sure that all paper fragments are removed.
   

Paper jam in the staple finisher

1. Open door A.

     CAUTION—HOT SURFACE:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
   

2. Open door A2, and then remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

3. Close door A2, and then close door A.

4. Open the finisher top cover, and then remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

5. Close the cover.

6. Open the finisher front cover, turn the finisher knob, and then remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

7. Close the cover.

Paper jam in the staple, hole punch finisher

1. Open door A.

     CAUTION—HOT SURFACE:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
   

2. Open door A1, and then remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

3. Close door A1, and then close door A.

4. Lift the paper transport cover F, and then remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

5. Close the paper transport cover.

6. Pull the lever on the staple, hole punch finisher, and then lift the cover.

   

7. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

8. Close the finisher cover.

Paper jam in the trifold/Z-fold finisher

1. Open door A.

     CAUTION—HOT SURFACE:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
   

2. Open door A1, and then remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

3. Close door A1, and then close door A.

4. Lift the paper transport cover F, and then remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

5. Close the cover.

6. Open the trifold/Z-fold finisher door.

   

7. Remove the jammed paper from any of the following locations.

   Note:  Make sure that all paper fragments are removed.

   • Handle 2A

     
     Note:  Make sure to return the handle to its original position.

   • Handle 2B

     
     Note:  Make sure to return the handle to its original position.

8. Pull out the finisher bin.

   

9. Remove the jammed paper from any of the following locations.

   Note:  Make sure that all paper fragments are removed.

   • Handle 2E

     
     Note:  Make sure to return the handle to its original position.

   • Knob 2C

     

   • Handle 2F

     
     Note:  Make sure to return the handle to its original position.

   • Handle 2G

     
     Note:  Make sure to return the handle to its original position.

10. Push the finisher bin back into place, and then close the trifold/Z-fold finisher door.

11. Open the booklet finisher door.

    

12. Remove the jammed paper from any of the following locations.

    Note:  Make sure that all paper fragments are removed.

    • Handle 3A

      
      Note:  Make sure to return the handle to its original position.

    • Knob 3B

      

    • Handle 3C

      
      Note:  Make sure to return the handle to its original position.

    • Handle 3D

      
      Note:  Make sure to return the handle to its original position.

13. Pull out the booklet maker.

    

14. Turn knob 4A, and then remove the jammed paper.

    Note:  Make sure that all paper fragments are removed.
    

15. Push the booklet maker back into place, and then close the finisher door.

Paper jam in the booklet finisher

1. Open door A.

     CAUTION—HOT SURFACE:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
   

2. Open door A1, and then remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

3. Close door A1, and then close door A.

4. Lift the paper transport cover, and then remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

5. Close the cover.

6. Open the booklet finisher door.

   

7. Remove the jammed paper from any of the following locations.

   • Handle 3A

     
     Note:  Make sure to return the handle to its original position.

   • Knob 3B

     
     Note:  Make sure to return the handle to its original position.

   • Handle 3C

     
     Note:  Make sure to return the handle to its original position.

   • Handle 3D

     
     Note:  Make sure to return the handle to its original position.

8. Pull out the booklet maker.

   

9. Turn knob 4A, and then remove the jammed paper.

   

10. Push the booklet maker back into place, and then close the finisher door.