Replacing parts and supplies

Replacing a toner cartridge

  1. Open the front door.

    Front door is opened by holding its sides.

  2. Remove the used toner cartridge.

    Toner cartridge is slid out of the printer.

  3. Unpack the new toner cartridge.

  4. Shake the toner cartridge to redistribute the toner.

    Toner cartridge is shaken lightly ten times.

  5. Insert the new toner cartridge.

    Toner cartridge is aligned and slid into the printer.

  6. Remove the waste toner transfer unit.

    The lock of the waste toner transfer unit is rotated counterclockwise, knobs on both sides are pinched, and the unit is pulled out.
    Note:  To avoid spilling the toner, place the unit in an upright position.

  7. Remove the printhead wiper, and then clean the printhead lenses.

    The wiper is removed from the front door, and then inserted and pulled out of the imaging unit a few times.

  8. Put the printhead wiper back into place.

  9. Insert the waste toner transfer unit until it clicks into place, and then lock it.

    The waste toner transfer unit is inserted, and then the lock is rotated clockwise.

  10. Close the door.

Replacing a photoconductor unit

  1. Open the front door.

    Front door is opened by holding its sides.

  2. Remove the waste toner transfer unit.

    The lock of the waste toner transfer unit is rotated counterclockwise, knobs on both sides are pinched, and the unit is pulled out.
    Note:  To avoid spilling the toner, place the unit in an upright position.

  3. Unlock the used photoconductor unit.

    The tab on the photoconductor unit is twisted to the right.

  4. Remove the used photoconductor unit.

    The blue tab on the photoconductor unit is lifted, and then the photoconductor unit is pulled out of the printer.

  5. Unpack the new photoconductor unit.

    Warning—Potential Damage:  Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems.
    Warning—Potential Damage:  Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.

  6. Insert the new photoconductor unit until it clicks into place.

    The photoconductor unit is inserted into the printer until it clicks into place.

  7. Remove the packing material, and then lock the new photoconductor unit.

    Packing material is removed and the photoconductor unit is locked by rotating the green tab to the left.

  8. Remove the printhead wiper, and then clean the printhead lenses.

    The wiper is removed from the front door, and then inserted and pulled out of the imaging unit thrice.

  9. Put the printhead wiper back into place.

  10. Insert the waste toner transfer unit until it clicks into place, and then lock it.

    The waste toner transfer unit is inserted, and then the lock is rotated clockwise.

  11. Close the door.

Replacing the 520-sheet tray insert

Replacing the 520-sheet tray insert

  1. Remove the used tray insert.

    Tray is puled out and removed from the base with a slightly upward motion.

  2. Unpack the new tray insert, and then remove all the packing material.

  3. Insert the new tray insert.

    Tray insert is tilted slightly before being pushed into the tray base.
Replacing the fuser

Replacing the fuser

  1. Turn off the printer.

    Power button on the side of the control panel is pressed, and then front door is opened to switch off main power button.

  2. Open door A.

    hot surface caution icon   CAUTION—HOT SURFACE:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
    Door on the left side of the printer is opened.

  3. Unlock the fuser.

    The leftmost fuser latch is lifted and moved to the left, and then the inner fuser latches are lifted and moved towards each other.

  4. Remove the used fuser.

    The handles at both ends of the fuser are grasped and the fuser is pulled out.

  5. Unpack the new fuser.

  6. Insert the new fuser until it clicks into place, and then lock it.

    The fuser is aligned, inserted into the printer, and then locked.

  7. Close door A.

  8. Turn on the printer.

Replacing the printhead wiper

Replacing the printhead wiper

  1. Open the front door.

    Front door is opened by holding its sides.

  2. Remove the used printhead wiper.

    The left end of the wiper is lifted, and then slid out from behind the front door.

  3. Unpack the new printhead wiper.

  4. Insert the new printhead wiper.

    The rightmost end of the wiper is slid into the groove and positioned securely behind the front door.

  5. Close the front door.

Replacing the transfer module cleaner

  1. Open the front door.

    Front door is opened by holding its sides.

  2. Remove the waste toner transfer unit.

    Unit handle is rotated counterclockwise, knobs on both sides are pinched, and unit is pulled out.
    Note:  To avoid spilling the toner, place the unit in an upright position.

  3. Remove the used transfer module cleaner.

    Blue latch is twisted to the left and then the used transfer module cleaner is removed.

  4. Unpack the new transfer module cleaner.

  5. Insert the new transfer module cleaner.

    Transfer module cleaner is inserted into the printer and then the blue latch is twisted to the right.

  6. Insert the waste toner transfer unit until it clicks into place, and then lock it.

    Waste toner transfer unit is inserted, and then the lock is rotated clockwise.

  7. Close the front door.

Replacing the tray roller kit

Replacing the tray roller kit

  1. Turn off the printer.

    Power button on the side of the control panel is pressed, and then front door is opened to switch off main power button.

  2. Remove the standard tray.

    Tray is pulled out and removed from the base with a slightly upward motion.

  3. Remove the used tray roller kit.

    Warning—Potential Damage:  To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
    Tab inside the tray base is slid to the left, and then the roller kit is pulled out of the metal rods.

  4. Unpack the new tray roller kit.

  5. Insert the new tray roller kit until it clicks into place.

    The roller kit is slid into the metal rods until it clicks into place.

  6. Insert the tray.

  7. Turn on the printer.

Replacing the 2000-sheet tray roller kit

Replacing the 2000-sheet tray roller kit

  1. Turn off the printer.

    Power button on the side of the control panel is pressed, and then front door is opened to switch off main power button.

  2. Slide the tray to the left.

    The tray is slid away from the printer.

  3. Open door J, and then open the roller kit cover.

    The handle on top of the door is lifted to open it. The roller kit cover is also lifted.

  4. Locate and remove the used roller kit.

    Locations of the roller kit components are shown. The steps to remove them are also illustrated.

  5. Unpack the new roller kit.

  6. Insert the new roller kit.

    Roller kit components are inserted.

  7. Close the roller kit cover, and then close door J.

  8. Slide the tray back into place.

  9. Turn on the printer.

Replacing the 2000-sheet tandem tray roller kit

In handle C

  1. Turn off the printer.

    Power button on the side of the control panel is pressed, and then front door is opened to switch off main power button.

  2. Pull out tray 4, and then pull out tray 3.

    2000-sheet tandem tray is opened.

  3. Pull out handle C, and then open the inner cover.

    Handle C in the tandem tray is pulled out, and the inner cover is opened.

  4. Open the roller kit cover.

    Tab inside the tandem tray inner cover is slid down.

  5. Remove the used tray roller kit.

    Warning—Potential Damage:  To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
    The roller kit is pulled out of the metal rods.

  6. Unpack the new tray roller kit.

  7. Insert the new tray roller kit until it clicks into place.

    The roller kit is slid into the metal rods until it clicks into place.

  8. Close the roller kit cover.

  9. Close the inner cover, and then insert handle C.

  10. Insert trays 3 and 4.

  11. Turn on the printer.

In tray 3

  1. Turn off the printer.

    Power button on the side of the control panel is pressed, and then front door is opened to switch off main power button.

  2. Remove tray 1, and then remove tray 2.

    Trays are pulled out and removed from the base with a slightly upward motion.

  3. Pull out trays 3 and 4.

    Trays are pulled out.

  4. Pull out handle C.

    Handle C in the tandem tray is pulled out.

  5. Remove the used tray roller kit.

    Warning—Potential Damage:  To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
    Tab inside the tray base is slid to the left, and then the roller kit is pulled out of the metal rods.

  6. Insert the new tray roller kit until it clicks into place.

    The roller kit is slid into the metal rods until it clicks into place.

  7. Insert handle C.

  8. Insert trays 3 and 4.

  9. Insert trays 1 and 2.

  10. Turn on the printer.

Replacing the second transfer roller

Replacing the second transfer roller

  1. Turn off the printer.

    Power button on the side of the control panel is pressed, and then front door is opened to switch off main power button.

  2. Open door A.

    hot surface caution icon   CAUTION—HOT SURFACE:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
    Door on the left side of the printer is opened.

  3. Remove the used second transfer roller.

    The latches of the used second transfer roller are pinched, and then the used second transfer roller is removed.

  4. Unpack the new second transfer roller.

  5. Insert the new second transfer roller.

    The new second transfer roller is aligned, and then inserted into the printer until it clicks into place.

  6. Close the door.

  7. Turn on the printer.

Replacing the lower rear connector cover

Replacing the lower rear connector cover

  1. Remove the used lower rear connector cover.

    The tab on top of the connector cover is pressed to remove it.

  2. Unpack the new lower rear connector cover.

  3. Insert the new lower rear connector cover until it clicks into place.

    The cover is aligned and inserted into the printer.

Replacing the waste toner bottle

  1. Open the front door.

    Front door is opened by holding its sides.

  2. Remove the waste toner transfer unit.

    The lock of the waste toner transfer unit is rotated counterclockwise, knobs on both sides are pinched, and the unit is pulled out.
    Note:  To avoid spilling the toner, place the unit in an upright position.

  3. Remove the printhead wiper, and then clean the printhead lenses.

    The wiper is removed from the front door, and then inserted and pulled out of the imaging unit a few times.

  4. Put the printhead wiper back into place.

  5. Insert the waste toner transfer unit until it clicks into place, and then lock it.

    The waste toner transfer unit is inserted, and then the lock is rotated clockwise.

  6. Remove the used waste toner bottle.

    Waste toner bottle is slid out of the printer.

  7. Unpack the new waste toner bottle.

  8. Insert the new waste toner bottle until it clicks into place, and then close the door.

    Waste toner bottle is properly aligned, then inserted into the printer.

Replacing the waste toner transfer unit

  1. Open the front door.

    Front door is opened by holding its sides.

  2. Remove the used waste toner transfer unit.

    The lock of the waste toner transfer unit is rotated counterclockwise, knobs on both sides are pinched, and the unit is pulled out.
    Note:  To avoid spilling the toner, place the unit in an upright position.

  3. Unpack the new waste toner transfer unit.

  4. Insert the new waste toner transfer unit until it clicks into place, and then lock it.

    The waste toner transfer unit is inserted, and then the lock is rotated clockwise.

  5. Close the front door.

Replacing the small cover in the tray insert

Replacing the small cover in the tray insert

  1. Pull out the tray.

  2. Remove the used small cover.

    The small cover latch is pushed, and then the cover pulled out of the tray.

  3. Unpack the new small cover.

  4. Insert the new small cover.

    The small cover is aligned, and then inserted until it clicks into place.

  5. Insert the tray.

Replacing the B4 paper guide in the tray insert

Replacing the B4 paper guide in the tray insert

  1. Pull out the tray.

  2. Remove the used B4 paper guide.

    The B4 paper guide is pinched, and then pulled out of the tray.

  3. Unpack the new B4 paper guide.

  4. Insert the new B4 paper guide.

    The B4 paper guide is aligned, and then inserted until it clicks into place.

  5. Insert the tray.

Replacing the hole punch box in the booklet finisher

Replacing the hole punch box in the booklet finisher

  1. Open the booklet finisher door.

    The finisher door is opened.

  2. Remove the used hole punch box.

    The hole punch box is pulled out of the finisher.

  3. Unpack the new hole punch box.

  4. Insert the new hole punch box.

    The hole punch box is inserted into the finisher.

  5. Close the booklet finisher door.

Replacing the trifold/Z-fold finisher bin

Replacing the trifold/Z-fold finisher bin

  1. Turn off the printer.

    Power button on the side of the control panel is pressed, and then front door is opened to switch off main power button.

  2. Open the trifold/Z-fold finisher door.

    The finisher door is opened.

  3. Remove the used finisher bin.

    The finisher bin is pulled and then removed by raising the handle behind the front of the bin.

  4. Unpack the new finisher bin.

  5. Insert the new finisher bin.

    The finisher bin is inserted, with the handle behind the front of the bin lowered.

  6. Close the finisher door.

  7. Turn on the printer.

Replacing the paper bail

  1. Pinch the left side of the paper bail to unlock it.

    The left side of the paper bail is pinched.

  2. Remove the used paper bail.

    The paper bail is slightly moved to the left and then removed.

  3. Unpack the new paper bail.

  4. Insert the new paper bail until it clicks into place.

    The right side of the paper bail is inserted into its slot, and the left side is pushed in until it clicks into place.

Replacing the dual catch bin

  1. Remove the used dual catch bin.

    The used dual catch bin is removed using the recesses on the right side.

  2. Unpack the new dual catch bin.

  3. Attach the new dual catch bin until it clicks into place.

    The new dual catch bin is aligned and then attached to the printer.

Replacing the controller board access cover

  1. Remove the rear ports cover.

    The rear ports cover is removed.

  2. Using a flat-head screwdriver, remove the used controller board access cover.

    The screws are removed, the top of the controller board access cover is pulled, and then the cover is removed.

  3. Unpack the new controller board access cover.

  4. Attach the new controller board access cover.

    The bottom of the controller board access cover is aligned to the slots, and then the cover is attached and then secured with the screws.

  5. Attach the rear ports cover.

    The rear ports cover is attached to the printer.

Replacing the rear ports cover

  1. Remove the used rear ports cover.

    The used rear ports cover is removed.

  2. Unpack the new rear ports cover.

  3. Attach the new rear ports cover.

    The new rear ports cover is attached to the printer.
Replacing the R9 rear cover

Replacing the R9 rear cover

  1. Remove the used R9 rear cover.

    The R9 rear cover is removed.

  2. Unpack the new R9 rear cover.

  3. Attach the new R9 rear cover until it clicks into place.

    The R9 rear cover is attached to the printer.

Replacing the staple cartridge unit

Replacing the staple cartridge in the staple finisher

  1. Open the finisher door.

    The door is pulled down to open it.

  2. Remove the staple cartridge holder.

    The staple cartridge holder is pulled out from the staple finisher.

  3. Remove the empty staple cartridge.

    The tabs on both sides and top of the cartridge are pressed to release it from the holder.

  4. Unpack the new staple cartridge.

  5. Insert the new staple cartridge into the holder until it clicks into place..

    The cartridge is inserted into the holder until it clicks into place.

  6. Insert the staple cartridge holder until it clicks into place.

    The staple cartridge holder is inserted into the finisher.

  7. Close the door.

Replacing the staple cartridge in the staple, hole punch finisher

  1. Open the finisher door.

    The door is pulled down to open it.

  2. Remove the staple cartridge holder.

    The tab is pressed down before the cartridge is pulled out.

  3. Remove the empty staple cartridge.

    The tabs on both sides and top of the cartridge are pressed to release it from the holder.

  4. Unpack the new staple cartridge.

  5. Insert the new staple cartridge until it clicks into place.

    The cartridge is inserted into the holder.

  6. Insert the staple cartridge holder.

    The cartridge holder is inserted into the finisher.

  7. Close the door.

Replacing the standard staple cartridge holder

Replacing the standard staple cartridge holder

  1. Open the finisher door.

    The finisher door is opened.

  2. Remove the used staple cartridge holder.

    The staple cartridge holder latch is pushed down, and then the cartridge holder is pulled out of the finisher.

  3. Remove the staple cartridge.

    The staple cartridge is squeezed, and then pulled out of the cartridge holder.

  4. Unpack the new staple cartridge holder.

  5. Insert the staple cartridge into the new staple cartridge holder until it clicks into place.

    The staple cartridge is inserted into the staple cartridge holder.

  6. Insert the new staple cartridge holder until it clicks into place.

    The staple cartridge holder is aligned, and then inserted into the finisher.

  7. Close the finisher door.

Replacing the staple cartridge holder in the booklet finisher

Replacing the staple cartridge holder in the booklet finisher

  1. Open the finisher door, and then pull out the booklet maker.

    The finisher door is opened, and then the booklet unit is pulled out.

  2. Remove the used staple cartridge holder.

    The staple cartridge holder is pulled down, and then pulled out of the booklet unit.

  3. Remove the staple cartridge.

    The staple cartridge holder is opened, and then the staple cartridge is removed.

  4. Unpack the new staple cartridge holder.

  5. Insert the staple cartridge into the new staple cartridge holder.

    The staple cartridge is inserted into the staple cartridge holder.

  6. Insert the new staple cartridge holder.

    The staple cartridge holder is inserted, and then pushed into place.

  7. Insert the booklet maker, and then close the finisher door.

Resetting the supply usage counters

  1. From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Supply Usage And Counters .

  2. Select the counter that you want to reset.

Warning—Potential Damage:  Supplies and parts without Return Program agreement terms may be reset and remanufactured. However, the manufacturer’s warranty does not cover any damage caused by non-genuine supplies or parts. Resetting counters on the supply or part without proper remanufacturing can cause damage to your printer. After resetting the supply or part counter, your printer may display an error indicating the presence of the reset item.