Action | Yes | No |
---|---|---|
Is the printer printing blank or white pages? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Is the print too dark? | Go to step 2. | The problem is solved. |
Step 2
Is the print too dark? | Go to step 3. | The problem is solved. |
Step 3
Is the print too dark? | Go to step 4. | The problem is solved. |
Step 4 Check if the paper has texture or rough finishes. Are you printing on textured or rough paper? | Go to step 5. | Go to step 6. |
Step 5
Is the print too dark? | Go to step 6. | The problem is solved. |
Step 6
Is the print too dark? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Do ghost images appear on prints? | Go to step 2. | The problem is solved. |
Step 2
Do ghost images appear on prints? | Go to step 3. | The problem is solved. |
Step 3
Do ghost images appear on prints? | Go to step 4. | The problem is solved. |
Step 4
Do ghost images appear on prints? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Does gray or colored background appear on prints? | Go to step 2. | The problem is solved. |
Step 2
Does gray or colored background appear on prints? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Are the margins correct? | The problem is solved. | Go to step 2. |
Step 2
Are the margins correct? | The problem is solved. | Go to step 3. |
Step 3
Are the margins correct? | The problem is solved. | Contact customer support. |
Action | Yes | No |
---|---|---|
Step 1
Is the print light? | Go to step 2. | The problem is solved. |
Step 2
Is the print light? | Go to step 3. | The problem is solved. |
Step 3
Is the print light? | Go to step 4. | The problem is solved. |
Step 4
Is the print light? | Go to step 5. | The problem is solved. |
Step 5 Check if paper has texture or rough finishes. Are you printing on textured or rough paper? | Go to step 6. | Go to step 7. |
Step 6
Is the print light? | Go to step 7. | The problem is solved. |
Step 7
Is the print light? | Go to step 8. | The problem is solved. |
Step 8
Is the print light? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Are some colors missing on prints? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1 Check the printer for leaked toner contamination. Is the printer free of leaked toner? | Go to step 2. | Contact customer support. |
Step 2
Do the settings match? | Go to step 4. | Go to step 3. |
Step 3
Is the print mottled? | Go to step 4. | The problem is solved. |
Step 4
Is the print mottled? | Go to step 5. | The problem is solved. |
Step 5
Is the print mottled? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Is the print crooked or skewed? | Go to step 2. | The problem is solved. |
Step 2
Is the print crooked or skewed? | Go to step 3. | The problem is solved. |
Step 3
Is the print crooked or skewed? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Is the printer printing solid color or black images? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Are text or images cut off? | Go to step 2. | The problem is solved. |
Step 2
Are text or images cut off? | Go to step 3. | The problem is solved. |
Step 3
Are text or images cut off? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Does toner easily rub off? | Go to step 2. | The problem is solved. |
Step 2
Does toner easily rub off? | Go to step 3. | The problem is solved. |
Step 3
Does toner easily rub off? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Is the print density uneven? | Contact customer support. | The problem is solved. |
Notes:
Action | Yes | No |
---|---|---|
Step 1
Do dark lines appear on prints? | Go to step 2. | The problem is solved. |
Step 2
Do dark lines appear on prints? | Go to step 3. | The problem is solved. |
Step 3
Do dark lines appear on prints? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1 Using a blank sheet of paper, make a two-sided copy using the ADF. Do vertical dark lines or streaks appear on prints? | Go to step 2. | Go to step 3. |
Step 2 Using a damp, soft, lint-free cloth, wipe the following areas:
Do vertical dark lines or streaks appear on prints? | Go to step 3. | The problem is solved. |
Step 3
Do vertical dark lines or streaks appear on prints? | Go to step 4. | The problem is solved. |
Step 4
Do vertical dark lines or streaks appear on prints? | Go to step 5. | The problem is solved. |
Step 5
Do vertical dark lines or streaks appear on prints? | Contact customer support. | The problem is solved. |
Notes:
Action | Yes | No |
---|---|---|
Step 1
Do horizontal white lines appear on prints? | Go to step 2. | The problem is solved. |
Step 2
Do horizontal white lines appear on prints? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Do vertical white lines appear on prints? | Go to step 2. | The problem is solved. |
Step 2 Check if you are using the recommended paper type.
Do vertical white lines appear on prints? | Go to step 3. | The problem is solved. |
Step 3
Do vertical white lines appear on prints? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Do the repeating defects match any of the measurements? | Take note of the distance, and then contact customer support. | Take note of the distance, and then contact customer support. |
Action | Yes | No |
---|---|---|
Step 1
Is the document printed? | The problem is solved. | Go to step 2. |
Step 2
Is the document printed? | The problem is solved. | Go to step 3. |
Step 3
Is the document printed? | The problem is solved. | Go to step 4. |
Step 4
Is the document printed? | The problem is solved. | Go to step 5. |
Step 5
Is the document printed? | The problem is solved. | Contact customer support. |
Action | Yes | No |
---|---|---|
Step 1 Make sure that the printer cable is securely connected to the printer and to the computer, print server, option, or other network device. Is the printer printing slow? | Go to step 2. | The problem is solved. |
Step 2
Is the printer printing slow? | Go to step 3. | The problem is solved. |
Step 3
Is the printer printing slow? | Go to step 4. | The problem is solved. |
Step 4
Is the printer printing slow? | Go to step 5. | The problem is solved. |
Step 5
Is the printer printing slow? | Go to step 6. | The problem is solved. |
Step 6 Remove held jobs. Is the printer printing slow? | Go to step 7. | The problem is solved. |
Step 7
Is the printer printing slow? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Is the document printed on the correct paper? | Go to step 2. | Load the correct paper size and paper type. |
Step 2
Is the document printed on the correct paper? | The problem is solved. | Go to step 3. |
Step 3
Is the document printed from the correct tray? | The problem is solved. | Contact customer support. |
Action | Yes | No |
---|---|---|
Step 1
Are the documents printed? | The problem is solved. | Go to step 2. |
Step 2 The print job may contain a formatting error or invalid data.
Are the documents printed? | The problem is solved. | Go to step 3. |
Step 3 If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users
For Macintosh users
Are the documents printed? | The problem is solved. | Go to step 4. |
Step 4
Are the documents printed? | The problem is solved. | Go to step 5. |
Step 5
Are the documents printed? | The problem is solved. | Contact customer support. |