Print quality problems

Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps.

 A page without print

Blank or white pages

 A page with dark print

Dark print

 A page with overlapping lighter version of image or text

Ghost images

 A page with gray background

Gray or colored background

 The printout does not match the defined margins.

Incorrect margins

 A page with light or faded print

Light print

 A page with missing colors

Missing colors

 A page with spots and smears

Mottled print and dots

 A printout that curls

Paper curl

 A page with slanted or misaligned print

Print crooked or skewed

 A completely black printout

Solid color or black images

A page with incomplete print

Text or images cut off

 A page with print that smears when touched

Toner easily rubs off

 A page with random dark or light areas

Uneven print density

 A page with horizontal dark bands of varying widths

Horizontal dark lines

 A page with thin, dark vertical lines

Vertical dark lines

 A page with horizontal light bands of varying widths

Horizontal white lines

 A page with thin, light vertical lines

Vertical white lines

 A page with defects appearing at fixed intervals

Repeating defects