Step 1

Make sure that the e-mail SMTP settings are configured correctly. For more information, see Configuring the e-mail SMTP settings.

Can you send an e-mail?

The problem is solved.

Go to step 2.

Step 2

Make sure that you are using the correct password. Depending on your e-mail service provider, use your account password, app password, or authentication password. For more information, see Configuring the e-mail SMTP settings.

Can you send an e-mail?

The problem is solved.

Go to step 3.

Step 3

Make sure that the printer is connected to a network and that the network is connected to the Internet.

Can you send an e-mail?

The problem is solved.

Contact customer support.