Understanding the printer messages

Adjusting color

Wait for the process to complete.

Change [paper source] to [custom string]

Try one or more of the following:

Change [paper source] to [custom type name]

Try one or more of the following:

Change [paper source] to [paper type] [paper size]

Try one or more of the following:

Close door

Make sure the right side cover is installed, and then close the front and top doors to clear the message.

Close flatbed cover and load originals if restarting job [2yy.xx]

Try one or more of the following:

[Color] cartridge low [88.xy]

You may need to order a toner cartridge. If necessary, touch Continue on the printer control panel to clear the message and continue printing.

[Color] cartridge nearly low [88.xy]

If necessary, touch Continue on the printer control panel to clear the message and continue printing.

[Color] cartridge very low, [x] estimated pages remain [88.xy]

You may need to replace the toner cartridge very soon. For more information, see the “Replacing supplies” section of the User’s Guide.

If necessary, touch Continue on the printer control panel to clear the message and continue printing.

Complex page, some data may not have printed [39]

Try one or more of the following:

Configuration change, some held jobs were not restored [57]

Held jobs are invalidated because of the following possible changes in the printer:

From the printer control panel, touch Continue to clear the message.

Defective flash detected [51]

Try one or more of the following:

Disk full [62]

Try one or more of the following:

Disk must be formatted for use in this device

From the printer control panel, touch Format disk to format the printer hard disk and clear the message.

Note: Formatting deletes all the files stored in the printer hard disk.

Error reading USB drive. Remove USB.

An unsupported USB device is inserted. Remove the USB device, and then insert a supported one.

Error reading USB hub. Remove hub.

An unsupported USB hub has been inserted. Remove the USB hub, and then install a supported one.

Fax memory full

  1. From the control panel, touch Continue to clear the message and cancel the fax job.

  2. Do the following:

    • Reduce the fax resolution.

    • Reduce the number of pages.

  3. Send the fax job.

Fax partition inoperative. Contact system administrator.

Try one or more of the following:

Fax server 'To Format' not set up. Contact system administrator.

Try one or more of the following:

Fax Station Name not set up. Contact system administrator.

Try either of the following:

Fax Station Number not set up. Contact system administrator.

Try one or more of the following:

Incompatible tray [x] [59]

Remove, and then reinstall the indicated tray to clear the message.

Incorrect paper size, open [paper source] [34]

Try one or more of the following:

Insert Tray [x]

Insert the indicated tray into the printer.

Insufficient memory, some Held Jobs were deleted [37]

From the printer control panel, touch Continue to clear the message.

Insufficient memory to collate job [37]

Try one or more of the following:

Insufficient memory to support Resource Save feature [35]

Install additional printer memory or touch Continue to disable Resource Save, clear the message, and continue printing.

Insufficient memory, some held jobs will not be restored [37]

Try one or more of the following:

Load [paper source] with [custom string]

Try one or more of the following:

Load [paper source] with [custom type name]

Try one or more of the following:

Load [paper source] with [paper size]

Try one or more of the following:

Load [paper source] with [paper type] [paper size]

Try one or more of the following:

Load Manual Feeder with [custom string]

Try one or more of the following:

Load Manual Feeder with [custom type name]

Try one or more of the following:

Load Manual Feeder with [paper size]

Try one or more of the following:

Load Manual Feeder with [paper type] [paper size]

Try one or more of the following:

Maintenance kit low [80.xy]

You may need to order a maintenance kit. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.

If necessary, touch Continue to clear the message and continue printing.

Maintenance kit nearly low [80.xy]

For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.

If necessary, touch Continue to clear the message and continue printing.

Maintenance kit very low [80.xy]

You may need to replace the maintenance kit very soon. For more information, go to the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.

If necessary, select Continue on the printer control panel to clear the message and continue printing. For non-touch-screen printer models, press the select button to confirm.

Memory full [38]

Try one or more of the following:

Memory full, cannot print faxes

From the control panel, do either of the following:

Network [x] software error [54]

Try one or more of the following:

No analog phone line connected to modem, fax is disabled.

Connect the printer to an analog phone line.

Non-Lexmark [supply type], see User's Guide [33.xy]

Note: The supply type can be a toner cartridge or the imaging kit.

The printer has detected a non-Lexmark supply or part installed in the printer.

Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. For more information, see Using genuine Lexmark parts and supplies.

All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components.

Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage. Damage caused by the use of third-party supplies or parts may not be covered by the warranty.

To accept any and all of these risks, and to proceed with the use of non-genuine supplies or parts in your printer, press and hold the cancel button and the # button on the control panel simultaneously for 15 seconds.

If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part.

Note: For the list of supported supplies, see the “Ordering supplies” section or go to www.lexmark.com.

Not enough free space in flash memory for resources [52]

Try one or more of the following:

Printer had to restart. Last job may be incomplete.

From the printer control panel, touch Continue to clear the message and continue printing.

For more information, visit http://support.lexmark.com or contact customer support.

Reinstall missing or unresponsive [color] cartridge [31.xy]

Try one or more of the following:

Reinstall missing or unresponsive black and color imaging kit and all cartridges [31.xy]

Try one or more of the following:

Reload printed pages in Tray [x]

Try any of the following:

Remove defective disk [61]

Remove and replace the defective printer hard disk.

Note: To replace the printer hard disk, contact customer support at http://support.lexmark.com or your service representative.

Remove packaging material, [area name]

  1. Remove any remaining packing material from the indicated location.

  2. From the printer control panel, touch Continue to clear the message.

Remove paper from standard output bin

Remove the paper stack from the standard bin.

Replace all originals if restarting job.

Try one or more of the following:

Replace jammed originals if restarting job.

Try one or more of the following:

Replace maintenance kit [80.xy]

The printer is scheduled for maintenance. For more information, go to http://support.lexmark.com or contact your service representative, and then report the message.

Replace missing [type] imaging kit [31.xy]

Note: The type can be a black imaging kit, or a black and color imaging kit.

Install the indicated imaging kit to clear the message. For more information, see the “Replacing supplies” section of the User’s Guide.

Replace missing waste toner bottle [82.xy]

Install the missing waste toner bottle to clear the message. For more information, see the instruction sheet that came with the supply.

Replace [type] imaging kit, 0 estimated pages remain [84.xy]

Note: The type can be a black imaging kit, or a black and color imaging kit.

Replace the indicated imaging kit to clear the message and continue printing. For more information, see the instruction sheet that came with the supply.

Note: If you do not have a replacement imaging kit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com.

Replace unsupported [color] cartridge [32.xy]

Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply.

The following error codes indicate that a non-genuine Lexmark toner cartridge is installed:

32.13

32.16

32.19

32.22

32.25

32.28

32.31

32.34

32.37

For more information, see Using genuine Lexmark parts and supplies.

Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section or go to www.lexmark.com.

Replace unsupported black and color imaging kit [32.xy]

Remove the indicated imaging kit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply.

The following error codes indicate that a non-genuine Lexmark imaging kit is installed:

32.00

32.01

32.02

32.07

32.08

32.09

32.36

32.37

32.51

32.52

32.55

32.56

32.57

32.58

32.59

For more information, see Using genuine Lexmark parts and supplies.

Note: If you do not have a replacement imaging kit, then see the “Ordering supplies” section or go to www.lexmark.com.

Replace waste toner bottle [82.xy]

Replace the waste toner bottle to clear the message.

Restore held jobs?

Try one or more of the following:

Scanner automatic feeder cover open

Close the ADF cover.

Scanner disabled by admin [840.01]

Print without the scanner, or contact your system support person.

Scanner disabled. Contact system administrator if problem persists. [840.02]

Try one or more of the following:

Scanner jam, remove all originals from the scanner [2yy.xx]

Remove the jammed paper from the scanner.

Scanner jam, remove jammed originals from the scanner [2yy.xx]

Remove the jammed paper from the scanner.

SMTP server not set up. Contact system administrator.

From the printer control panel, touch Continue to clear the message.

Note:  If the message appears again, then contact your system support person.

Some held jobs were not restored

From the printer control panel, touch Continue to delete the indicated job.

Note: Held jobs that are not restored remain in the printer hard disk and are inaccessible.

Standard network software error [54]

Try one or more of the following:

Standard USB port disabled [56]

Try one or more of the following:

Note: The printer discards any data received through the USB port.

Supply needed to complete job

Try one or more of the following:

Too many flash options installed [58]

  1. Turn off the printer.

  2. Unplug the power cord from the electrical outlet.

  3. Remove the extra flash memory.

  4. Connect the power cord to a properly grounded electrical outlet.

  5. Turn the printer back on.

Too many trays attached [58]

  1. Turn off the printer.

  2. Unplug the power cord from the electrical outlet.

  3. Remove the extra trays.

  4. Connect the power cord to a properly grounded electrical outlet.

  5. Turn the printer back on.

[Type] imaging kit low [84.xy]

Note: The type can be a black imaging kit, or a black and color imaging kit.

You may need to replace the imaging kit. If necessary, touch Continue on the printer control panel to clear the message and continue printing.

[Type] imaging kit nearly low [84.xy]

Note: The type can be a black imaging kit, or a black and color imaging kit.

If necessary, touch Continue on the printer control panel to clear the message and continue printing.

[Type] imaging kit very low, [x] estimated pages remain [84.xy]

Note: The type can be a black imaging kit, or a black and color imaging kit.

You may need to replace the imaging kit very soon. For more information, see the “Replacing supplies” section of the User’s Guide.

If necessary, touch Continue on the printer control panel to clear the message and continue printing.

Unformatted flash detected [53]

Try one or more of the following:

Waste toner bottle nearly full [82.xy]

You may need to order a waste toner bottle. If necessary, touch Continue on the printer control panel to clear the message and continue printing.

Weblink server not set up. Contact system administrator.

An error occurred on the Weblink server, or the server is not configured properly. Touch Continue to clear the message. If the message appears again, contact your system support person.