Avoiding jams

Load paper properly

• Make sure that the paper lies flat in the tray.

  Correct loading of paper	Incorrect loading of paper

  
  

• Do not load or remove a tray while the printer is printing.

• Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.

• Do not slide paper into the tray. Load paper as shown in the illustration.

  

• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes.

• Push the tray firmly into the printer after loading paper.

Use recommended paper

• Use only recommended paper or specialty media.

• Do not load paper that is wrinkled, creased, damp, bent, or curled.

• Flex, fan, and align the paper edges before loading.

  

• Do not use paper that has been cut or trimmed by hand.

• Do not mix paper sizes, weights, or types in the same tray.

• Make sure that the paper size and type are set correctly on the computer or printer control panel.

• Store paper according to manufacturer recommendations.

Identifying jam locations

Notes:

• When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed page has been cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.

Paper jam in the automatic document feeder

Paper jam under the ADF top cover

1. Remove all original documents from the ADF tray.

2. Open door C.

   

3. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

4. Close door C.

Paper jam under the ADF output bin

1. Remove all original documents from the ADF tray.

2. Lift the ADF tray, and then remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

3. Place the ADF tray back into place.

Paper jam in door A

Paper jam below the fuser

1. Open door A.

     CAUTION—HOT SURFACE:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
   Warning—Potential Damage:  To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
   

2. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

3. Close door A.

Paper jam in the fuser

1. Open door A.

     CAUTION—HOT SURFACE:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
   Warning—Potential Damage:  To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
   

2. Open the fuser access door, and then remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

3. Close door A.

Paper jam in the duplex unit

1. Open door A.

     CAUTION—HOT SURFACE:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
   Warning—Potential Damage:  To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
   

2. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

3. Close door A.

Paper jam in trays

1. Remove the tray.

   
   Warning—Potential Damage:  A sensor inside the optional tray is easily damaged by static electricity. Touch a metal surface before removing the jammed paper in the tray.

2. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

3. Insert the tray.

Paper jam in the manual feeder

Remove the jammed paper.

Paper jam in the multipurpose feeder

1. Remove paper from the multipurpose feeder, and then close it.

2. Remove the tray.

   

3. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

4. Insert the tray.

5. Open the multipurpose feeder, and then reload paper.