Action | Yes | No |
---|---|---|
Step 1
Is the printer printing blank or white pages? | Go to step 2. | The problem is solved. |
Step 2
Is the printer printing blank or white pages? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Is the print too dark? | Go to step 2. | The problem is solved. |
Step 2
Is the print too dark? | Go to step 3. | The problem is solved. |
Step 3
Is the print too dark? | Go to step 4. | Go to step 6. |
Step 4 Make sure that the paper has no texture or rough finishes. Are you printing on textured or rough paper? | Go to step 5. | Go to step 6. |
Step 5
Is the print too dark? | Go to step 6. | The problem is solved. |
Step 6
Is the print too dark? | Go to step 7. | The problem is solved. |
Step 7
Is the print too dark? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Do ghost images appear on prints? | Go to step 2. | The problem is solved. |
Step 2
Do ghost images appear on prints? | Go to step 3. | The problem is solved. |
Step 3
Do ghost images appear on prints? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Does gray or colored background appear on prints? | Go to step 2. | The problem is solved. |
Step 2
Does gray or colored background appear on prints? | Go to step 3. | The problem is solved. |
Step 3
Does gray or colored background appear on prints? | Contact customer support. | The problem is solved. |
Notes:
Action | Yes | No |
---|---|---|
Step 1
Do horizontal dark lines appear on prints? | Go to step 2. | The problem is solved. |
Step 2
Do horizontal dark lines appear on prints? | Go to step 3. | The problem is solved. |
Step 3
Do horizontal dark lines appear on prints? | Go to step 4. | The problem is solved. |
Step 4
Do horizontal dark lines appear on prints? | Contact customer support. | The problem is solved. |
Notes:
Action | Yes | No |
---|---|---|
Step 1
Do horizontal white lines appear on prints? | Go to step 2. | The problem is solved. |
Step 2
Do horizontal white lines appear on prints? | Go to step 3. | The problem is solved. |
Step 3
Do horizontal white lines appear on prints? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Are the margins correct? | The problem is solved. | Go to step 2. |
Step 2
Are the margins correct? | The problem is solved. | Go to step 3. |
Step 3
Are the margins correct? | The problem is solved. | Contact customer support. |
Action | Yes | No |
---|---|---|
Step 1
Is the print light? | Go to step 2. | The problem is solved. |
Step 2
Is the print light? | Go to step 3. | The problem is solved. |
Step 3
Is the print light? | Go to step 4. | The problem is solved. |
Step 4
Is the print light? | Go to step 5. | The problem is solved. |
Step 5 Check if paper has texture or rough finishes. Are you printing on textured or rough paper? | Go to step 6. | Go to step 7. |
Step 6
Is the print light? | Go to step 7. | The problem is solved. |
Step 7
Is the print light? | Go to step 8. | The problem is solved. |
Step 8
Is the print light? | Go to step 9. | The problem is solved. |
Step 9
Is the print too light? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1 Check the printer for leaked toner contamination. Is the printer free of leaked toner? | Go to step 2. | Contact customer support. |
Step 2
Do the settings match? | Go to step 4. | Go to step 3. |
Step 3
Is the print mottled? | Go to step 4. | The problem is solved. |
Step 4
Is the print mottled? | Go to step 5. | The problem is solved. |
Step 5
Is the print mottled? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Is the print crooked or skewed? | Go to step 2. | The problem is solved. |
Step 2
Is the print crooked or skewed? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1 Determine how many colors have defects. Is only one color affected? | Go to step 2. | Go to step 3. |
Step 2
Do the defects still appear? | Take note of the distance, and then contact customer support or your service representative. | The problem is solved. |
Step 3
Do the defects still appear? | Take note of the distance, and then contact customer support or your service representative. | The problem is solved. |
Action | Yes | No |
---|---|---|
Is the printer printing solid color or black images? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Is the page or image clipped? | Go to step 2. | The problem is solved. |
Step 2
Is the page or image clipped? | Go to step 3. | The problem is solved. |
Step 3
Is the page or image clipped? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Does the toner rub off? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Replace the imaging unit or imaging kit, and then print the document. Is the print density uneven? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Do vertical dark lines appear on prints? | Go to step 2. | The problem is solved. |
Step 2
Do vertical dark lines appear on prints? | Go to step 3. | The problem is solved. |
Step 3
Do vertical dark lines appear on prints? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Do vertical white lines appear on prints? | Go to step 2. | The problem is solved. |
Step 2 Check if you are using the recommended paper type.
Do vertical white lines still appear on prints? | Go to step 3. | The problem is solved. |
Step 3
Do vertical white lines still appear on prints? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Are the documents printed? | The problem is solved. | Go to step 2. |
Step 2 The print job may contain a formatting error or invalid data. Delete the print job, and then send it again. Are the documents printed? | The problem is solved. | Go to step 3. |
Step 3 If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users
For Macintosh users
Are the documents printed? | The problem is solved. | Go to step 4. |
Step 4
Are the documents printed? | The problem is solved. | Go to step 5. |
Step 5
Are the documents printed? | The problem is solved. | Contact customer support. |
Action | Yes | No |
---|---|---|
Step 1 Make sure that the printer cable is securely connected to the printer and to the computer, print server, option, or other network device. Is the printer printing slow? | Go to step 2. | The problem is solved. |
Step 2
Is the printer printing slow? | Go to step 3. | The problem is solved. |
Step 3
Is the printer printing slow? | Go to step 4. | The problem is solved. |
Step 4
Is the printer printing slow? | Go to step 5. | The problem is solved. |
Step 5
Is the printer printing slow? | Go to step 6. | The problem is solved. |
Step 6
Is the printer printing slow? | Go to step 7. | The problem is solved. |
Step 7 Remove held jobs. Is the printer printing slow? | Go to step 8. | The problem is solved. |
Step 8
Is the printer printing slow? | Contact customer support. | The problem is solved. |
Action | Yes | No |
---|---|---|
Step 1
Is the document printed? | The problem is solved. | Go to step 2. |
Step 2
Is the document printed? | The problem is solved. | Go to step 3. |
Step 3
Is the document printed? | The problem is solved. | Go to step 4. |
Step 4
Is the document printed? | The problem is solved. | Go to step 5. |
Step 5
Is the document printed? | The problem is solved. | Contact customer support. |
Action | Yes | No |
---|---|---|
Step 1 Check if the power cord is connected to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. Is the printer responding? | The problem is solved. | Go to step 2. |
Step 2 Check if the electrical outlet is turned off by a switch or breaker. Is the electrical outlet turned off by a switch or breaker? | Turn on the switch or reset the breaker. | Go to step 3. |
Step 3 Check if the printer is on. Is the printer on? | Go to step 4. | Turn on the printer. |
Step 4 Check if the printer is in Sleep or Hibernate mode. Is the printer in Sleep or Hibernate mode? | Press the power button to wake the printer. | Go to step 5. |
Step 5 Check if the cables connecting the printer and the computer are inserted to the correct ports. Are the cables inserted to the correct ports? | Go to step 6. | Insert the cables to the correct ports. |
Step 6 Turn off the printer, install the hardware options, and then turn on the printer. For more information, see the documentation that came with the option. Is the printer responding? | The problem is solved. | Go to step 7. |
Step 7 Install the correct print driver. Is the printer responding? | The problem is solved. | Go to step 8. |
Step 8 Turn off the printer, wait for about 10 seconds, and then turn on the printer. Is the printer responding? | The problem is solved. | Contact customer support. |
Action | Yes | No |
---|---|---|
Step 1
Is the document printed on the correct paper? | Go to step 2. | Load the correct paper size and paper type. |
Step 2
Is the document printed on the correct paper? | The problem is solved. | Go to step 3. |
Step 3
Is the document printed from the correct tray? | The problem is solved. | Contact customer support. |