Action |
Yes |
No |
---|---|---|
Step 1
Can you send the scan job? |
The problem is solved. |
Go to step 2. |
Step 2
Can you send the scan job? |
The problem is solved. |
Contact customer support . |
Action |
Yes |
No |
---|---|---|
Step 1
Is the document or photo copied correctly? |
The problem is solved. |
Go to step 2. |
Step 2
Is the document or photo copied correctly? |
The problem is solved. |
Contact customer support . |
Action |
Yes |
No |
---|---|---|
Step 1
Is the copy quality satisfactory? |
The problem is solved. |
Go to step 2. |
Step 2
Is the copy quality satisfactory? |
The problem is solved. |
Contact customer support . |
Action |
Yes |
No |
---|---|---|
Step 1 Check the cable connections.
Is the scan job successful? |
The problem is solved. |
Go to step 2. |
Step 2 Check the file you want to scan.
Is the scan job successful? |
The problem is solved. |
Go to step 3. |
Step 3
Is the scan job successful? |
The problem is solved. |
Contact customer support . |
Action |
Yes |
No |
---|---|---|
Remove obstructions that keep the scanner cover open. Did the scanner cover close correctly? |
The problem is solved. |
Contact customer support . |
Action |
Yes |
No |
---|---|---|
Close all applications that are interfering with the scan. Does scanning take too long or freeze the computer? |
Contact customer support . |
The problem is solved. |
Action |
Yes |
No |
---|---|---|
Step 1
Is the scanner responding? |
The problem is solved. |
Go to step 2. |
Step 2
Is the scanner responding? |
The problem is solved. |
Go to step 3. |
Step 3
Is the scanner responding? |
The problem is solved. |
Contact customer support . |
From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Scanner Configuration > Scanner Manual Registration .
In the Print Quick Test menu, touch Start .
Place the Print Quick Test page on the scanner glass, and then touch Flatbed Registration .
In the Copy Quick Test menu, touch Start .
Compare the Copy Quick Test page with the original document.
Repeat step 4 and step 5 until the margins of the Copy Quick Test page closely match the original document.
From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Scanner Configuration > Scanner Manual Registration .
In the Print Quick Test menu, touch Start .
Place the Print Quick Test page on the ADF tray.
Touch Front ADF Registration or Rear ADF Registration .
Notes:
In the Copy Quick Test menu, touch Start .
Compare the Copy Quick Test page with the original document.
Repeat step 5 and step 6 until the margins of the Copy Quick Test page closely match the original document.