Avoiding jams

Load paper properly

• Make sure that the paper lies flat in the tray.

  Correct loading of paper	Incorrect loading of paper

  
  

• Do not load or remove a tray while the printer is printing.

• Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.

• Do not slide paper into the tray. Load paper as shown in the illustration.

  

• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes.

• Push the tray firmly into the printer after loading paper.

Use recommended paper

• Use only recommended paper or specialty media.

• Do not load paper that is wrinkled, creased, damp, bent, or curled.

• Flex, fan, and align the paper edges before loading.

  

• Do not use paper that has been cut or trimmed by hand.

• Do not mix paper sizes, weights, or types in the same tray.

• Make sure that the paper size and type are set correctly on the computer or printer control panel.

• Store paper according to manufacturer recommendations.

Identifying jam locations

Notes:

• When Jam Assist is set to On , the printer flushes blank pages or pages with partial prints after a jammed page has been cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto , the printer reprints jammed pages.

Paper jam in the standard tray

1. Pull out the standard tray.

   

2. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

3. Insert the tray.

Paper jam in the optional 550-sheet tray

1. Open door D.

   

2. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

3. Close the door.

4. Pull out the optional 550-sheet tray.

   

5. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

6. Insert the tray.

Paper jam in the automatic document feeder

Paper jam in door A

1. Open door A.

   

2. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

3. Close door A.

Paper jam in door A1

1. Open the scanner cover.

   

2. Press the green latch to open door A1.

   

3. Turn the green knob near door A1 to the right, and then remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

4. Close door A1, and then close the scanner cover.

Paper jam in the automatic document feeder bin

1. Remove any paper from the automatic document feeder bin.

2. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

Paper jam in the multipurpose feeder

1. Remove any paper from the multipurpose feeder.

2. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

Paper jam in the 2 x 550-sheet tray

1. Open door E.

   

2. Remove the jammed paper inside door E.

   Note:  Make sure that all paper fragments are removed.
   

3. Close door E.

4. Pull out tray 3.

   

5. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

6. Insert tray 3.

7. Repeat step 4 through step 6 for tray 4.

Paper jam in the 2000-sheet tandem tray

1. Open door E.

   

2. Remove the jammed paper inside door E.

   Note:  Make sure that all paper fragments are removed.
   

3. Close door E.

Paper jam in the 1500-sheet tray

1. Open door K.

   

2. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

3. Close door K.

4. Grab handle J, and then slide the tray to the right.

   

5. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

6. Slide the tray back into place.

Paper jam in door B

1. Open door B.

     CAUTION—HOT SURFACE:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
   Warning—Potential Damage:  To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
   

2. Remove the jammed paper in any of the following locations:

   Note:  Make sure that all paper fragments are removed.

   • Above the fuser

     

   • In the fuser

     

   • Below the fuser

     

   • Under the standard bin exit roller

     

   • In the duplex unit

     

3. Close door B.

Paper jam in the standard bin

1. Remove any paper from the standard bin.

2. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

Paper jam in the staple finisher

1. Remove the jammed paper in the staple finisher bin.

   Note:  Make sure that all paper fragments are removed.
   

2. Grab handle F, and then slide the staple finisher to the left.

   

3. Open door R1, and then rotate the knob R2 clockwise.

   

4. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

5. Close door R1.

6. Remove the jammed paper in the standard bin exit roller.

   Note:  Make sure that all paper fragments are removed.
   

7. Slide the staple finisher back into place.

   

Paper jam in the paper transport with folding option

1. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

2. Open door F.

   

3. Lift handle N4.

   

4. Lift handle N5.

   

5. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

6. Close handle N5, and then close handle N4.

7. Push down handle N1.

   

8. Turn knob N2 counterclockwise.

   

9. Remove the jammed paper.

   Warning—Potential Damage:  To prevent damage to the printer, remove any hand accessories before removing the jammed paper.
   Note:  Make sure that all paper fragments are removed.
   

10. Put handle N1 back into place.

11. Close door F.

Paper jam in the staple, hole punch finisher

If your printer is configured with a paper transport, then do the following:

1. Remove the jammed paper in bin 1.

   Notes:

   • Make sure that all paper fragments are removed.
   • Do not remove the printed pages that are in the staple compiler to avoid missing pages.
   

2. Remove the jammed paper in the finisher standard bin.

   Note:  Make sure that all paper fragments are removed.
   

3. Remove the jammed paper in bin 2.

   Note:  Make sure that all paper fragments are removed.
   

4. Open paper transport cover G, and then remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

5. Close paper transport cover G.

6. Open door I, open door R1, and then remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

7. Close door R1, and then close door I.

8. Open paper transport cover F.

   

9. Open door H.

   

10. Lift handle R4.

    

11. Turn knob R3 counterclockwise, and then remove the jammed paper in bin 1.

    Note:  Make sure that all paper fragments are removed.
    

12. Turn knob R2 counterclockwise, and then remove the jammed paper in paper transport cover F.

    Note:  Make sure that all paper fragments are removed.
    

13. Close paper transport cover F.

14. Return handle R4 to its original position.

15. Close door H.

If your printer is configured with a paper transport with folding option, then do the following:

1. Remove the jammed paper in bin 1.

   Notes:

   • Make sure that all paper fragments are removed.
   • Do not remove the printed pages that are in the staple compiler to avoid missing pages.
   

2. Remove the jammed paper in the finisher standard bin.

   Note:  Make sure that all paper fragments are removed.
   

3. Remove the jammed paper in bin 2.

   Note:  Make sure that all paper fragments are removed.
   

4. Open door F.

   

5. Open door N4.

   

6. Open door N5.

   

7. Open door H.

   

8. Lift handle R4.

   

9. Turn knob R3 counterclockwise, and then remove the jammed paper in bin 1.

   Note:  Make sure that all paper fragments are removed.
   

10. Turn knob R2 counterclockwise, and then remove the jammed paper between doors N4 and N5.

    Note:  Make sure that all paper fragments are removed.
    

11. Open door B.

      CAUTION—HOT SURFACE:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
    Warning—Potential Damage:  To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
    

12. Remove the jammed paper under the standard bin exit roller.

    Note:  Make sure that all paper fragments are removed.
    

13. Close door B.

14. Push down handle N1.

    

15. Turn knob N2 counterclockwise.

    

16. Remove the jammed paper.

    Warning—Potential Damage:  To prevent damage to the printer, remove any hand accessories before removing the jammed paper.
    Note:  Make sure that all paper fragments are removed.
    

17. Put handle N1 back into place.

18. Close handle N5, and then close handle N4.

19. Close door F.

20. Return handle R4 to its original position.

21. Close door H.

Paper jam in the booklet finisher

If your printer is configured with a paper transport, then do the following:

1. Remove the jammed paper in the finisher standard bin.

   Note:  Make sure that all paper fragments are removed.
   

2. Remove the jammed paper in bin 1.

   Note:  Make sure that all paper fragments are removed.
   

3. Remove the jammed paper in bin 1.

   Notes:

   • Make sure that all paper fragments are removed.
   • Do not remove the printed pages that are in the staple compiler to avoid missing pages.
   

4. Remove the jammed paper in bin 3.

   Note:  Make sure that all paper fragments are removed.
   

5. Open paper transport cover G, and then remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

6. Close paper transport cover G.

7. Open paper transport cover F.

   

8. Open door H.

   

9. Move handle R3 to the right, and then remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

10. Move handle R1 to the left, turn knob R2 counterclockwise, and then remove the jammed paper.

    Note:  Make sure that all paper fragments are removed.
    

11. Turn knob R5 counterclockwise, and then remove the jammed paper from the finisher standard bin.

    Note:  Make sure that all paper fragments are removed.
    

12. Lift handle R4, turn knob R2 clockwise, and then remove the jammed paper.

    Note:  Make sure that all paper fragments are removed.
    

13. Close paper transport cover F.

14. Return handles R1, R3, and R4 to their original position.

15. Close door H.

If your printer is configured with a paper transport with folding option, then do the following:

1. Remove the jammed paper in the finisher standard bin.

   Note:  Make sure that all paper fragments are removed.
   

2. Remove the jammed paper in bin 1.

   Note:  Make sure that all paper fragments are removed.
   

3. Remove the jammed paper in bin 1.

   Notes:

   • Make sure that all paper fragments are removed.
   • Do not remove the printed pages that are in the staple compiler to avoid missing pages.
   

4. Remove the jammed paper in bin 3.

   Note:  Make sure that all paper fragments are removed.
   

5. Open door F.

   

6. Open door H.

   

7. Open door N4.

   

8. Open door N5.

   

9. Lift handle R4.

   

10. Turn knob R2 clockwise, and then remove the jammed paper in handle R4.

    Note:  Make sure that all paper fragments are removed.
    

11. Move handle R1 to the left, turn knob R2 counterclockwise, and then remove the jammed paper between doors N4 and N5.

    Note:  Make sure that all paper fragments are removed.
    

12. Open door B.

      CAUTION—HOT SURFACE:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
    Warning—Potential Damage:  To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
    

13. Remove the jammed paper under the standard bin exit roller.

    Note:  Make sure that all paper fragments are removed.
    

14. Close door B.

15. Push down handle N1.

    

16. Turn knob N2 counterclockwise.

    

17. Remove the jammed paper.

    Warning—Potential Damage:  To prevent damage to the printer, remove any hand accessories before removing the jammed paper.
    Note:  Make sure that all paper fragments are removed.
    

18. Put handle N1 back into place.

19. Close door N5, and then close door N4.

20. Close door F.

21. Return handles R1 and R4 back into their original positions.

22. Close door H.

Paper jam in the booklet maker

1. Remove jammed paper in bin 2.

   Note:  Make sure that all paper fragments are removed.
   

2. Open door H.

   

3. Turn knobs R6, R11, and R10 clockwise.

   

4. Pull out the booklet maker.

   

5. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

6. Turn knob R9 counterclockwise until it stops.

   

7. Open door R8.

   

8. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

9. Close door R8.

10. Return the booklet maker into the booklet finisher.

11. Close door H.