Paper curl

Try one or more of the following:

• Adjust the guides in the tray to the correct position for the paper loaded.

• Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Make sure that the setting matches the paper loaded.

  Note:  You can also change the setting on the printer control panel. Navigate to Settings > Paper > Tray Configuration > Paper Size/Type .

• Remove the paper, flip it over, and then reload the paper.

• Load paper from a fresh package.

  Note:  Paper absorbs moisture due to high humidity. Store the paper in its original wrapper until you are ready to use it.

If the problem persists, then contact customer support .

Envelope seals when printing

Try one or more of the following:

• Use an envelope that has been stored in a dry environment.

  Note:  Printing on envelopes with high moisture content can seal the flaps.

• Make sure that the paper type is set to Envelope . From the control panel, navigate to Settings > Paper > Tray Configuration > Paper Size/Type .

If the problem persists, then contact customer support .

Collated printing does not work

Try one or more of the following:

• From the control panel, navigate to Settings > Print > Layout > Collate , and then select On [1,2,1,2,1,2] .

• From the document that you are trying to print, open the Printing Preferences or Print dialog, and then select Collate .

• Reduce the number of pages to print.

If the problem persists, then contact customer support .

Tray linking does not work

Try one or more of the following:

• Make sure that the linked trays contain the same paper size, orientation, and paper type.

• Make sure that the paper guides are positioned correctly.

• Set the paper size and paper type to match the paper loaded in the linked trays. From the control panel, navigate to Settings > Paper > Tray Configuration > Paper Size/Type .

• Make sure that Tray Linking is set to Automatic . For more information, see Linking trays .

If the problem persists, then contact customer support .

Paper frequently jams

Try one or more of the following:

• Check if the paper is loaded correctly.

  Notes:

  • Make sure that the paper guides are positioned correctly.
  • Make sure that the stack height is below the maximum paper fill indicator.
  • Make sure to print on the recommended paper size and paper type.

• Set the correct paper size and paper type. From the control panel, navigate to Settings > Paper > Tray Configuration > Paper Size/Type .

• Load paper from a fresh package.

  Note:  Paper absorbs moisture due to high humidity. Store the paper in its original wrapper until you are ready to use it.

If the problem persists, then contact customer support .

Jammed pages are not reprinted

1. From the control panel, navigate to Settings > Device > Notifications > Jam Content Recovery .

2. In the Jam Recovery menu, select On or Auto .

If the problem persists, then contact customer support .