Action |
Yes |
No |
---|---|---|
Step 1
Does the envelope seal when printing? |
Go to step 2. |
The problem is solved. |
Step 2
Does the envelope seal when printing? |
Contact customer support . |
The problem is solved. |
Action |
Yes |
No |
---|---|---|
Step 1
Is the document collated correctly? |
The problem is solved. |
Go to step 2. |
Step 2
Is the document collated correctly? |
The problem is solved. |
Go to step 3. |
Step 3
Are the pages collated correctly? |
The problem is solved. |
Contact customer support . |
Action |
Yes |
No |
---|---|---|
Step 1
Do the trays link correctly? |
The problem is solved. |
Go to step 2. |
Step 2
Do the trays link correctly? |
The problem is solved. |
Go to step 3. |
Step 3
Do the trays link correctly? |
The problem is solved. |
Contact customer support . |
Try one or more of the following:
Turn off the printer, wait for about 10 seconds, and then turn it back on.
If the error occurs a second time, then:
Turn off the printer.
Unplug the power cord from the electrical outlet.
Remove the indicated tray.
Insert the tray.
Connect the power cord to the electrical outlet.
Turn on the printer.
If the error occurs again, then:
Turn off the printer.
Unplug the power cord from the electrical outlet.
Remove the indicated tray.
Contact customer support.
From the control panel, select Continue to clear the message and resume printing.
Action |
Yes |
No |
---|---|---|
Step 1
Do paper jams occur frequently? |
Go to step 2. |
The problem is solved. |
Step 2
Do paper jams occur frequently? |
Go to step 3. |
The problem is solved. |
Step 3
Do paper jams occur frequently? |
Contact customer support . |
The problem is solved. |
Action |
Yes |
No |
---|---|---|
Are the jammed pages reprinted? |
The problem is solved. |
Contact customer support . |