Print is too light

Check the forms thickness lever

Make sure that the forms thickness lever is set to the correct number.

Dots are missing or print quality is poor

1. Make sure the ribbon is securely installed on the carrier.

2. Replace the ribbon cartridge.

3. Run a printer test.

   1. Make sure the paper and the ribbon cartridge are installed.

   2. Press and hold Start/Stop for five seconds.

   3. Press and hold LineFeed, and then press Start/Stop. Release LineFeed when printing begins.

   4. Press Start/Stop to stop or interrupt the printer test.

   5. Press Start/Stop again if you want to resume the printer test.

      Note: Printing continues until you stop the printer.

   If the print quality does not improve, then contact Customer Support.

Characters are wrong or missing

Run a printer test.

1. Make sure the forms thickness lever setting is in a position that corresponds with the forms you are using.

2. Make sure paper and the ribbon cartridge are installed.

3. Set the paper select lever to the position that corresponds with the forms you are using.

4. Press and hold Start/Stop for five seconds.

5. Press and hold LineFeed, and then press Start/Stop.

6. Release LineFeed when printing starts.

   Note: Printing continues until you stop the printer.

7. Press Start/Stop to stop the printing, and then unplug the printer power cord from the electrical outlet.

Forms are smudged or print is too dark

These are possible solutions. Try one or more of the following:

• Make sure the forms thickness lever is in the appropriate position for the paper being used.

• Make sure the ribbon is installed correctly.

• Untwist or untangle the ribbon.

• Remove the ribbon slack using the ribbon advance knob.

• Remove and replace the ribbon cartridge.

Incorrect number of lines on a page

These are possible solutions. Try one or more of the following:

• Make sure the paper is free to feed from the carton and there is nothing obstructing paper movement.

• Readjust the Top-Of-Form. For more information, see Setting Top-Of-Form.

• From the Setup menu, adjust the page length. For more information, see Using Setup mode.

Graphics do not print

These are possible solutions. Try one or more of the following:

• See the documentation that came with your software application.

• Make sure the correct printer driver is selected.

Incorrect line spacing or overprinting occurs

These are possible solutions. Try one or more of the following:

• Reset the forms thickness lever.

• For more information, see the documentation that came with your software application.