Printer test works, but the printer does not print when attached to the computer

Try one or more of the following:

• Unplug the printer power cord from the electrical outlet, and then turn off the computer.

• Make sure the printer cable is correctly connected at both ends.

• See the documentation that came with the program to make sure you have selected the correct printer driver.

• If you are using Windows, then use the Windows Forms Printer 2500 Series driver available at www.lexmark.com.

• If you are using DOS, then follow the instructions that came with the application.

Printer is noisy

These are possible solutions. Try one of more of the following:

• Move any objects that are touching the printer.

• Make sure the printer is on a level, sturdy surface.

• Close the ribbon access cover.

• Close the front cover.

Printer sounds like it is printing, but does not print

Try one or more of the following:

• Make sure the forms thickness lever is properly set for the paper thickness being used.

• Make sure the ribbon cartridge is correctly and securely installed on the carrier.

• Adjust the ribbon density control knob.

• Replace the ribbon cartridge if it is out of ink.

• Unplug the printer power cord, and then plug it again to the electrical outlet.

Printer alarm sounds

Try one or more of the following:

• Check the status of the control panel lights.

• Unplug the printer power cord, and then plug it again to the electrical outlet.

Printer goes to the Tear Off position before the print job finishes

Set Auto Tear Off to On:

1. Press Start/Stop.

2. Press and hold Tear Off until the printer beeps and the light blinks.

3. Open the control panel to access layer 2.

4. Press Micro or Micro to move the paper to the desired position.

5. Close the control panel.

   The printer beeps twice and the paper rolls backward and then advances to the new Top-Of-Form position.

6. Press Start/Stop.

   The paper remains at the new Top-Of-Form position until another job is initiated.

7. Send the print job again.

Buttons do not work, except for Start/Stop, FormFeed, Tear Off, and Load/Unload

1. Press and hold Start/Stop for five seconds.

   Note: The Power light turns orange.

2. Press and hold Load/Unload and Tractor, and then press Start/Stop.

   Note: When the light goes off, the control panel is unlocked, and all buttons are active.

Left margin moves to the right during printing

Try one or more of the following:

• Make sure the ribbon cartridge is properly installed and the paper is correctly loaded.

• Make sure the carrier packing tape has been removed.

• Check to see if anything is blocking the carrier movement.

• If a paper jam has recently occurred, then unplug the printer power cord, and then plug it again to the electrical outlet.

• Contact Customer Support.

Incorrect line length; lines do not start at the left margin

These are possible solutions. Try one or more of the following:

• See the documentation that came with the program.

• Make sure the correct printer driver is selected.

• Adjust the left margin by adjusting the tractor or paper guide.

Printer speed slows

These are possible solutions. Try one of more of the following:

• Make sure the forms thickness lever setting is appropriate for the thickness of the forms being used.

  Printing speed is slower when the forms thickness lever is set at 4 or higher. This is normal.

• Select resident fonts.

  Note: Automatic thermal slowdown protects the printhead from overheating. This operation is normal and is affected by the print type being used (letter quality, etc.) and the amount and density of graphics being printed.

Incorrect characters print, left margin changes, or printing stops

These are possible solutions. Try one or more of the following:

• Make sure the printer cable is properly shielded and correctly connected at both ends.

• Select the correct driver.

  • If you are using Windows, use the Windows Forms Printer 2500 Series driver available from the Lexmark Web site at www.lexmark.com.

  • If you are using DOS, follow the instructions that came with your DOS application.

Printing continues beyond the edges of the continuous forms

Try one or more of the following:

• Change the program so that the selected paper size is the same as the actual paper size.

• Adjust tractors or paper guides to align with the paper being used.

• Make sure the ribbon cartridge is correctly installed.

• Clear any paper jam.

• Unplug the printer power cord, and then plug it again to the electrical outlet.

Selected font or pitch is not printing or is changing

If you encounter this problem, your software is overriding your control panel font and/or pitch selection, or using graphic fonts. If possible, use resident fonts and/or pitches. Otherwise, try the following solution:

• Select another font from the Character Options selection of the Main menu.

• Select another pitch from the Character Options selection of the Main menu.