Avoiding jams

Load paper properly

• Make sure that the paper lies flat in the tray.

  Correct loading of paper	Incorrect loading of paper

  
  

• Do not load or remove a tray while the printer is printing.

• Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.

• Do not slide paper into the tray. Load paper as shown in the illustration.

  

• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes.

• For two-sided printing on A4-size paper, make sure that the paper size setting in the duplex unit is set to A4.

• For two-sided printing on letter-, legal-, Oficio-, or folio-size paper, make sure that the paper size setting in the duplex unit is set to Letter.

• Push the tray firmly into the printer after loading paper.

Use recommended paper

• Use only recommended paper or specialty media.

• Do not load paper that is wrinkled, creased, damp, bent, or curled.

• Flex, fan, and align the paper edges before loading.

  

• Do not use paper that has been cut or trimmed by hand.

• Do not mix paper sizes, weights, or types in the same tray.

• Make sure that the paper size and type are set correctly on the computer or printer control panel.

• Store paper according to manufacturer recommendations.

Identifying jam locations

Notes:

• When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed page has been cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.

Paper jam in the tray

1. Remove the tray.

   

2. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

3. Insert the tray.

Paper jam in the front door

1. Open the front door.

   Warning—Potential Damage:  To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
   

2. Remove the imaging unit.

   
   Warning—Potential Damage:  Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
   Warning—Potential Damage:  Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
   

3. Remove the jammed paper.

     CAUTION—HOT SURFACE:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
   Note:  Make sure that all paper fragments are removed.
   

4. Insert the imaging unit.

   

5. Close the door.

Paper jam in the rear door

1. Open the rear door.

     CAUTION—HOT SURFACE:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
   

2. Open the fuser access door.

   

3. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

4. Close the fuser access door.

5. Close the rear door.

Paper jam in the duplex unit

1. Pull out the duplex unit, and then remove the jammed paper.

   Warning—Potential Damage:  To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
   
   Note:  Make sure that all paper fragments are removed.

2. Insert the duplex unit.

Paper jam in the standard bin

1. Raise the scanner, and then remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

2. Lower the scanner.

Paper jam in the manual feeder

Remove the jammed paper.

Paper jam in the automatic document feeder

1. Remove all original documents from the ADF tray.

2. Open the ADF cover.

   Warning—Potential Damage:  To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
   

3. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

4. Close the ADF cover.

5. Open the scanner cover.

   

6. Remove the jammed paper.

   Note:  Make sure that all paper fragments are removed.
   

7. Close the scanner cover.