Issues with supplies

Replace cartridge, printer region mismatch

To correct this problem, purchase a cartridge with the correct region that matches the printer region, or purchase a worldwide cartridge.

Printer and toner cartridge regions

Region

Numeric code

Worldwide or Undefined region

0

North America (United States, Canada)

1

European Economic Area, Western Europe, Nordic countries, Switzerland

2

Asia Pacific

3

Latin America

4

Rest of Europe, Middle East, Africa

5

Australia, New Zealand

6

Invalid region

9


Note: To find the region settings of the printer and toner cartridge, print the print quality test pages. From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages.

Refilled regular [color] cartridge

The printer has detected a Lexmark Regular cartridge that has been refilled with non-genuine toner by a party other than Lexmark.

Select OK to continue.

All printer component life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results when using supplies or parts in your Lexmark printer that are remanufactured by parties other than Lexmark.

For more information, see the printer statement of limited warranty.

Non-Lexmark supply

The printer has detected a non-Lexmark supply or part installed in the printer.

Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.

All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or associated components.

Warning—Potential Damage:  Use of third-party supplies or parts can affect warranty coverage. Damage caused by the use of third-party supplies or parts may not be covered by the warranty.

To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer, from the control panel, press and hold X and # simultaneously for 15 seconds.

If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see Using genuine Lexmark parts and supplies.

If the printer does not print after pressing and holding X and # simultaneously for 15 seconds, then reset the supply usage counter.

  1. From the control panel, navigate to:

    Settings > Device > Maintenance > Configuration Menu > Supply Usage And Counters

  2. Select the part or supply that you want to reset, and then select Start.

  3. Read the warning message, and then select Continue.

  4. Press and hold X and # simultaneously for 15 seconds to clear the message.

    5. Note: If you are unable to reset the supply usage counters, then return the item to the place of purchase.