Hardware options problems

Action	Yes	No
Step 1 Turn off the printer, wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly?	The problem is solved.	Go to step 2.
Step 2 Print the Menu Settings Page, and then check if the internal option appears in the Installed Features list. Is the internal option listed in the menu settings page?	Go to step 4.	Go to step 3.
Step 3 Check if the internal option is installed properly into the controller board. Turn off the printer, and then unplug the power cord from the electrical outlet. Make sure that the internal option is installed in the appropriate connector in the controller board. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. Does the internal option operate correctly?	The problem is solved.	Go to step 4.
Step 4 Check if the internal option is available in the print driver. Note: If necessary, manually add the internal option in the print driver to make it available for print jobs. For more information, see Adding available options in the print driver. Resend the print job. Does the internal option operate correctly?	The problem is solved.	Contact customer support.

Action	Yes	No
Step 1 Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list. Is the ISP listed in the Installed Features list?	Go to step 3.	Go to step 2.
Step 2 Remove, and then install the ISP. For more information, see Installing an internal solutions port. Note: Use a supported ISP. Does the ISP operate correctly?	The problem is solved.	Go to step 3.
Step 3 Check the cable and the ISP connection. Use the correct cable, and then make sure that it is securely connected to the ISP. Check if the ISP solution interface cable is securely connected into the receptacle of the controller board. Does the ISP operate correctly?	The problem is solved.	Contact customer support.

Action

Yes

Step 1

Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list.

Is the ISP listed in the Installed Features list?

Go to step 3.

Go to step 2.

Step 2

Remove, and then install the ISP. For more information, see Installing an internal solutions port.

Note: Use a supported ISP.

Does the ISP operate correctly?

The problem is solved.

Go to step 3.

Step 3

Check the cable and the ISP connection.

Use the correct cable, and then make sure that it is securely connected to the ISP.
Check if the ISP solution interface cable is securely connected into the receptacle of the controller board.

Does the ISP operate correctly?

The problem is solved.

Try one or more of the following:

From the printer control panel, select Continue to clear the message and continue printing.
Delete fonts, macros, and other data stored in the flash memory.
Install flash memory with larger capacity.

Note: Downloaded fonts and macros that are not previously stored in the flash memory are deleted.